Add remove programs not working

Hi,

It's normal that Windows shows that warning if your antivirus protection is disabled. Please go to security center in control panel and check that firewall & antivirus protection are enabled there.
 
Hi ,

I am unable to complete the steps mentioned regarding the restore as when i do a right click properties on my computer i get a alert saying

"Run a DLL as an app has encountered an problem and needs to close.We are sorry for inconvenience"

Thanks
Prady
 
Hi,

1. Go to c:\windows\system32 folder.
2. Drag rundll32.exe file there to your desktop and wait for 10 seconds. New instance of rundll32.exe should automatically appear into c:\windows\system32 folder.

If that didn't happen drag rundll32.exe file back from desktop into c:\windows\system32 folder.

If new instance of the file got generated please try to access system restore again. Let me know how it goes.
 
Hi,

Do you have XP Professional with service pack 2 installation media available?


Download and Run SystemLook

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    Code: 
    :filefind
rundll32.exe
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
 
Dont have the XP media with me at the moment.

here is the log for SystemLook

SystemLook v1.0 by jpshortstuff (11.01.10)
Log created at 00:07 on 01/01/2002 by Administrator (Administrator - Elevation successful)

========== filefind ==========

Searching for "rundll32.exe"
D:\WINDOWS\system32\dllcache\rundll32.exe --a--- 33280 bytes [17:26 03/08/2004] [17:26 03/08/2004] DA285490BBD8A1D0CE6623577D5BA1FF
D:\WINDOWS\system32\rundll32.exe --a--- 33280 bytes [17:26 03/08/2004] [17:26 03/08/2004] DA285490BBD8A1D0CE6623577D5BA1FF

-=End Of File=-
 
Hi,

Click start->run->type cmd.exe and press enter.

In command prompt window type following commands (each one followed by enter):
Code: 
copy D:\WINDOWS\system32\rundll32.exe D:\WINDOWS\system32\rundll32.bak
copy /y D:\WINDOWS\system32\dllcache\rundll32.exe D:\WINDOWS\system32\rundll32.exe

See if right click still causes the error appear.
 
The same error appears on right click
"Run a DLL as an app has encountered an problem and needs to close.We are sorry for inconvenience"
 
Hi,

You could try to install missing service pack 3. It's possible some system file is corrupted and sp installation might fix it.
 
Hi,

Upload D:\WINDOWS\system32\rundll32.exe file to http://www.virustotal.com and post back the results.

Does the error appear only when right click is pressed or also in some other situations (which?)?
 
Hi,
I didnt get the error any other time other than on right click. Attached is the result after uploading file in virustotal.com.
Thanks
 
Hi,

Could you test right click on these situations:
1) file
2) folder
3) desktop

Does error appear (and is it same) on each case?
 
Right click -> properties is working fine with
1.File
2.folder
3.desktop
4.drive

Only place it is not working on My Computer

Thanks
Prady
 
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