AOL problems w/spybot

miamibucki (Doug):

It seems amazing to me that McAfee a company that provides "Antivirus Software and Intrusion Prevention Solutions" (their words, not mine) recommends the elimination of your Internet Explorer Restricted zone entries to get AOL to work.

miamibucki said:
1. What do I need to do with the domains I exported to my desktop, can I delete them or do I need to save them.
Click to expand...
Entirely up to you. Personally I would restore the registry entries and then do a Spybot immunization "undo" on the "domain" entries (see below) so that I made sure that I was only removing the entries that Spybot placed there.

miamibucki said:
2. Am I still immunized?
Click to expand...
Not entirely. You removed all the Internet Explorer Restricted zone entries.

miamibucki said:
3. What happens if I update either Spybot or the immunizations? Do I need to rework the fix?
Click to expand...
Assuming you are running Spybot 1.5.2, under Internet Explorer (32 bit) and Internet Explorer (32/64 bit) do not immunize any profiles listed as (Domains). For example do not immunize:

Internet Explorer (32 bit)
□ \SOFTWARE (Domains)
Internet Explorer (32/64 bit)
□ .DEFAULT (Domains)
□ Username1 (Domains)
□ Username2 (Domains)
 
miamibucki:

Are you running Spybot 1.5.2? If so go into Spybot Immunize. The check in front of the various items in the right hand pane control if that item will or will not be either be immunized or unimmunized depending on which button you use, "Immunize" or "Undo"
 
I just wanted to add my experience to this thread as well. I experienced the same problem--I installed Spybot about a month ago, and recently I tried the Immunize feature. Afterwards, I could not log into AOL--it would hang at step 3, Checking Password. The problem is now corrected after I read these instructions and hit Undo.

The only difference is I have an HP, so this isn't an issue strictly with Dell's.
 
You have to DISABLE the SystemGuard in McAfee. Open your McAfee Security center - go to "Configure' over on the left- click on "Advanced" and then under Ignored Problems find the checkbox for "SystemGuard protection is disabled"- click the box to the left - you'll now see a checkmark- go to the bottom of page and hit APPLY and then OK. Go back and you should have no problems signing on to AOL.
 
alq704 said:
You have to DISABLE the SystemGuard in McAfee. Open your McAfee Security center - go to "Configure' over on the left- click on "Advanced" and then under Ignored Problems find the checkbox for "SystemGuard protection is disabled"- click the box to the left - you'll now see a checkmark- go to the bottom of page and hit APPLY and then OK. Go back and you should have no problems signing on to AOL.
Click to expand...


We are aware of that "fix" and have discussed it (read previous posts). Do you really want to shut off this McAfee protection? It's not an acceptable workaround.
 
Thanks To All Of You

this post string came up when I ran a search for "AOL MCAFEE CONFLICTS" while trying to help an associate whose AOL browser suddenly stopped working. The "reinstall spybot; undo immunization; uninstall spybot" solved his problem immediately (this after 48 hours of uninstall & reinstall AOL, McAfee, Windows updates, etc.). good thing I found it before I reformatted his notebook.

the cherry on top? I did the same process on my own machine (I had uninstalled spybot months ago) and surprise! switching between AOL user names and logging on is suddenly instantaneous again.

keep up the great work:)
 
Not wanting to rain on your parade, but...

I had AOL when I first started computing some years back and it immediately evidenced itself with problem upon problem, so unknowingly I switched to Netscape (owned by AOL) and no difference.

Once I got rid of everything AOL/Netscape related, got rid of NIS 2004, ended up with a simple IP like V------ and dumped buggy AV like NIS & KAV (going with B----), I've had exactly no problems except occaisionally needing to clean up the telephone connections.

Again, nobody likes to get rained on, but I know people who won't even look at resumes that are sent by users subscribing to AOL.
 
We ran into this problem as well with a clients computer. We updated their version of spybot and ended up breaking their aol connection. This is the 2nd problem I have ever had with spybot and it happens to be in the same week.
 
Last edited by a moderator:
citacomp:

Were you able to resolve the thread titled "AOL problems w/spybot" from the information provided in this thread?

You indicated:

citacomp said:
... This is the 2nd problem I have ever had with spybot and it happens to be in the same week.
Click to expand...
At the current time your post count is one (1). Were you able to resolve that problem are is there an outstanding issue?
 
I too am on AOL (Dell, with McAfee) and Spybot Immunization blocks my AOL login. I do not want to change McAfee in any way.

I do not want to be without Immunization, either.

Please tell me exactly WHICH programs to ALLOW when I do the Spybot Immunization, in order to keep AOL access. It's not clear to me from this thread, plus I'm not a techie.

(I only have Spybot because someone who no longer lives in my area installed it for me a long while back. We had the same trouble with the Immunizatioon so he did a complete Undo .... but I'm now not wanting to be without Immunizatiopn because there is now a stubborn malware [AntiSpyCheck] on my computer that keeps returning even though I removed and deleted it via Spybot.)

Again, please tell me which item(s) in the Immunization menu to uncheck so that I can log into AOL. Thanks!

(Also, why is there no menu to make these changes before the Immunization even starts? You can't even go to the Immunization page without the lengthy Immunization process starting immediately.)
 
if you are using mcafee and if it hangs while checking password or give an error of ac-0000 or ac-3001, all you need to do is disable system guard.

disabling it would not disable mcafee's antivirus and firewall protection so you remain protected. system guard is there to block some programs from connecting out to the internet. usually, this feature is not so important and it only gives compatibility issues with some programs in some instances.

when full scanning with spybot, it may remove some of aol's 'ad' machine and may result to aol giving off script errors everytime you open it. all you need to do is to go internet explorer's internet options > advanced > then disable script debugging for both internet explorer and 'other'.

this will allow you to use spybot and mcafee to work together with aol. just rememer to *allow all program changes everytime you make an update for either *mcafee or *spybot

*important
 
Thanks ervin, but that did not answer my question, plus I am not talking about Spybot scan, I'm talking about Spybot Immunization.

To whoever knows the answer to my question, please reply.

Thanks in advance!
 
angelofvic:

Actually I think that ervin came up with the best solution yet. It avoids having to eliminate restricted zone entries by disabling the McAfee feature that is actually causing the problem.

To answer your question, you want to "Undo" the immunization on the "Domain" entries. And then not immunize them in the future. See post #21.
 
I'm having no problem with McAfee and AOL. AOL runs fine with McAfee. I do not wish to modify McAfee, especially since that is not where the problem arises.

The problem arises with Spybot Immunization.

I'll try not immunizing the Domains. Thank you.
 
angelofvic:

The problem is with the code in McAfee SystemGuard. From their article:
If you use a third-party application which adds restricted sites to Internet Explorer, you may have difficultly logging in to your AOL account when McAfee SystemGuard is running. If a large number of restricted sites are added to Internet Explorer, it can create a significant increase in processing overhead. This increase in overhead causes a timeout issue when the AOL login process runs and can prevent you from accessing your AOL account.
Click to expand...
Besides Spybot, SpywareBlaster and IE-Spyad also use restricted site entries to prevent malware. The facility for placing sites in different zones and setting various security options based on those zones is built into Internet Explorer for your protection.

Internet Explorer can handle large numbers of entries in the restriced zone so there is no reason that McAfee SystemGuard couldn't be coded properly to handle them. Instead, McAfee instructs you to eliminate the entries from the restricted zone because they can't handle it.
 
You must log in or register to reply here.
Back
Top