AV-Guru.net Browser Hijack

J

JJP88

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My GFs computer has been infected with a malware that hijacks all browser activity and will not allow potentially helpful processes to run. I am completely stuck. Please help.

Joe

I could not post an HJT log because this is one of the many processes that the malware will not allow to run. I can download things and browse with FireFox, but can run nothing (not even CMD, task manager) and cannot surf on IE without being redirected.

What should I do to get you the information you need to diagnose?

I really appreciate your assistance.

Joe

If it helps, it appears that I am most often re-directed to AntiVirus Soft to purchase their bogus software to cure the problem.

Joe
 
Last edited by a moderator:
Hi Joe,

Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds.scr to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt
  • Save both reports to your desktop. Post them back to your topic.

Download GMER here by clicking download exe -button and then saving it your desktop:
  • Double-click .exe that you downloaded
  • Click rootkit-tab and then scan.
  • Don't check
    Show All
    box while scanning in progress!
  • When scanning is ready, click Copy.
  • This copies log to clipboard
  • Post log (if the log is long, archive it into a zip file and attach instead of posting) in your reply.
 
Problem Resolved

I appreciate your attention, but was able to resolve this problem by finding some instructions via another laptop.

Thanks,

Joe
 
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