AVG cannot remove Trojan horse

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lol
you ain't going to believe this, yes, I did and forgot to post them....(I sure thought I did)

let me see if I can find them again.
 
There was a wealth of information really.

https://forums.lenovo.com/
Lenovo forums
This is a site where other people ask questions about Lenovo machines

https://support.lenovo.com/us/en/documents/ht003029

https://support.lenovo.com/us/en/documents/tvsu-update
Updating Lenovo Drivers and Applications using ThinkVantage System Update

https://forums.lenovo.com/t5/ThinkPad-L-R-and-SL-series/R500-Driver-problem/td-p/205176
https://forums.lenovo.com/t5/ThinkP...I-Simple-Communication-Controller/td-p/297922

See if any of the information is those links help :)
 
After surfing through the links you sent, I called Joy Systems technical support. The attendant connected to my computer remotely, saw the three flags on the Device Manager, went to one of the same Lenovo sites, and downloaded several drivers. Some did nothing, but he eventually cleared all three missing driver flags.

Installing the missing drivers had no effect on the crashing Windows Explorer. I showed him that, and he said it looked like a software problem and showed me a workaround. If I get tired of that; he suggested I run a System Restore on Startup to reinstall Windows. Since that means downloading and installing WELL over 100 Windows Updates, I think I’ll put that off until I have absolutely nothing else to do because the system is otherwise running fine.
 
From my last post, you may have noticed that my Windows Explorer has gone back to its wicked ways...I guess I can live with that.
 
gin_jammer said:
From my last post, you may have noticed that my Windows Explorer has gone back to its wicked ways...I guess I can live with that.
Click to expand...

We've done all we can do in the malware removal.

Wish the Tech from Joy Systems could had brought in more joy!

I didn't want to bring up doing a reformat till there was no other options.....I'll have to leave that up to you what you can and cannot live with.
 
Glad we could help. :)
sparkle.gif


Since this issue appears resolved ... this Topic is closed.
 
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