boy does my comp have issues!! we need help!

yep its going great on the net

now all i have to do is sort out it freezing all the time. it hasnt restarted its self since i did what you told me so thats a bonus too, lol. avg is picking up the virus's but it just told me to ignore it all?

some of them being nastys i think?

heres the log if it helps, however its going great the way it is you have helped so much already.
thanks heaps.



---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 11:27:31 AM 7/10/2007

+ Scan result:



C:\Program Files\Common Files\{3437520B-05DC-1033-0115-040401280001}\UnInstall.exe -> Adware.888Bar : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP6\A0005092.exe -> Adware.UltimateDefender : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP1\A0000011.dll -> Adware.Virtumonde : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP6\A0005098.exe -> Adware.WebHancer : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP6\A0005094.exe -> Backdoor.Agent.alm : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP6\A0005114.exe -> Backdoor.Agent.alm : No action taken.
C:\WINDOWS\system32\16137812ld.exe -> Backdoor.Agent.alm : No action taken.
C:\WINDOWS\system32\40512812ld.exe -> Backdoor.Agent.alm : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP6\A0005097.exe -> Downloader.Agent.bsr : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP6\A0005093.exe -> Downloader.Alphabet : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP6\A0005096.exe -> Downloader.Tiny.id : No action taken.
C:\Program Files\Hijackthis\backups\backup-20070709-101244-453.dll -> Not-A-Virus.Downloader.Win32.PopCap.a : No action taken.
C:\WINDOWS\system32\Tools\Restart.exe -> Not-A-Virus.Tool.Win32.RestartCounter : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP1\A0000013.sys -> Proxy.Agent.mx : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP1\A0000020.sys -> Proxy.Agent.mx : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP1\A0001020.sys -> Proxy.Agent.mx : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP2\A0001029.sys -> Proxy.Agent.mx : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP2\A0002029.sys -> Proxy.Agent.mx : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP2\A0002035.sys -> Proxy.Agent.mx : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP3\A0002048.sys -> Proxy.Agent.mx : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP4\A0002072.sys -> Proxy.Agent.mx : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP4\A0003072.sys -> Proxy.Agent.mx : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP4\A0004072.sys -> Proxy.Agent.mx : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP5\A0005072.sys -> Proxy.Agent.mx : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP5\A0005078.sys -> Proxy.Agent.mx : No action taken.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP6\A0005095.sys -> Proxy.Agent.mx : No action taken.
C:\WINDOWS\system32\30492342ld.exe -> Proxy.Dlena.cw : No action taken.
C:\Documents and Settings\rob n cel\Cookies\rob_n_cel@electronicarts.112.2o7[1].txt -> TrackingCookie.2o7 : No action taken.
C:\Documents and Settings\rob n cel\Cookies\rob_n_cel@advertising[2].txt -> TrackingCookie.Advertising : No action taken.
C:\Documents and Settings\rob n cel\Cookies\rob_n_cel@casalemedia[1].txt -> TrackingCookie.Casalemedia : No action taken.
C:\Documents and Settings\rob n cel\Cookies\rob_n_cel@doubleclick[1].txt -> TrackingCookie.Doubleclick : No action taken.
C:\Documents and Settings\rob n cel\Cookies\rob_n_cel@fastclick[1].txt -> TrackingCookie.Fastclick : No action taken.
C:\Documents and Settings\rob n cel\Cookies\rob_n_cel@realmedia[1].txt -> TrackingCookie.Realmedia : No action taken.
C:\Documents and Settings\rob n cel\Cookies\rob_n_cel@tacoda[2].txt -> TrackingCookie.Tacoda : No action taken.
C:\Documents and Settings\rob n cel\Cookies\rob_n_cel@tribalfusion[1].txt -> TrackingCookie.Tribalfusion : No action taken.
C:\Documents and Settings\rob n cel\Cookies\rob_n_cel@ad.yieldmanager[2].txt -> TrackingCookie.Yieldmanager : No action taken.
C:\Documents and Settings\rob n cel\Cookies\rob_n_cel@zedo[1].txt -> TrackingCookie.Zedo : No action taken.


::Report end
 
Hi

Could you run AVG again and this time select quarantine to every finding (tracking cookies are deleted without option to quarantine)?
 
yep.

i done the scan and done the reccomended then i done another straight after (without opening the browser or being on the net) and this is what it keeps comming up with.

---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 11:07:14 AM 7/11/2007

+ Scan result:



C:\Program Files\Common Files\{3437520B-05DC-1033-0115-040401280001}\UnInstall.exe -> Adware.888Bar : Ignored.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP6\A0005092.exe -> Adware.UltimateDefender : Ignored.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP1\A0000011.dll -> Adware.Virtumonde : Ignored.
C:\System Volume Information\_restore{4686C907-0BEF-4A3A-A281-49042292EC28}\RP6\A0005098.exe -> Adware.WebHancer : Ignored.
C:\Program Files\Hijackthis\backups\backup-20070709-101244-453.dll -> Not-A-Virus.Downloader.Win32.PopCap.a : Ignored.
C:\WINDOWS\system32\Tools\Restart.exe -> Not-A-Virus.Tool.Win32.RestartCounter : Ignored.


::Report end
 
Delete following file if found:
C:\WINDOWS\system32\Tools\Restart.exe

and following folder if found:
C:\Program Files\Common Files\{3437520B-05DC-1033-0115-040401280001}

Try deleting in safe mode if can't be removed in normal mode. Post me back when you've finished.
 
im back

sorry was moveing house ect. right.......... i tryed to remove the things you told me to, it found and removed C:\Program Files\Common Files\{3437520B-05DC-1033-0115-040401280001} but it didnt find the other one.

ready for more instructions when your ready.
 
Hi falcon

Could you post a fresh hjt log? It's been over 10 days so things may have changed.
 
here it is mate. :eek:

Logfile of HijackThis v1.99.1
Scan saved at 4:04:18 PM, on 7/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Mixer.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0348CD18-6EFE-415B-AF32-58F08FA29B33} (WCSAXrview Control) - http://222.154.226.248:8888/wcsarview.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {1A1F56AA-3401-46F9-B277-D57F3421F821} (FunGamesLoader Object) - http://www.worldwinner.com/games/v46/shared/FunGamesLoader.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {3107C2A8-9F0B-4404-A58B-21BD85268FBC} (PogoWebLauncher Control) - http://www.pogo.com/cdl/launcher/PogoWebLauncherInstaller.CAB
O16 - DPF: {615F158E-D5CA-422F-A8E7-F6A5EED7063B} (Bejeweled Control) - http://www.worldwinner.com/games/v46/bejeweled/bejeweled.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1100182129875
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {9903F4ED-B673-456A-A15F-ED90C7DE9EF5} (Sol Control) - http://www.worldwinner.com/games/v46/sol/sol.cab
O16 - DPF: {A91DEB0D-AD0D-453E-9AC8-60178EC24212} - http://thesecret.tv/movie/player/vivid_ocx.jpeg
O16 - DPF: {A91FB93D-7561-4524-8484-5C27C8FA8D42} (WwLuxor Control) - http://www.worldwinner.com/games/v49/luxor/luxor.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EF148DBB-5B6D-4130-B2A1-661571E86260} (Playtime Games Launcher) - http://download-games.pogo.com/online2/pogo/mahjong_escape_ancient/PTGameLauncher.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{80D48737-D7C9-47A9-A579-C1CB11E20987}: NameServer = 202.27.158.40,202.27.156.72
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe (file missing)
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe (file missing)
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe (file missing)
O23 - Service: AVG E-mail Scanner (AVGEMS) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
 
Well congrats, it appears your system is all clean Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
NOTE: only do this ONCE,NOT on a regular basis



We need to re hide system files. To do so, please follow the steps below:
  1. Double-click My Computer.
  2. Click the Tools menu, and then click Folder Options.
  3. Click the View tab.
  4. Put a check by
    Hide file extensions for known file types.
  5. Under the
    Hidden files
    folder, select
    Show hidden files and folders.
  6. Check
    Hide protected operating system files.
  7. Click Apply, and then click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 6u2.
  • Scroll down to where it says
    The J2SE Runtime Environment (JRE) allows end-users to run Java applications.
  • Click the
    Download
    button to the right.
  • Check the box that says:
    Accept License Agreement.
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u2-windows-i586-p.exe to install the newest version.


UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

  • Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
  • Download Adaware
    Adaware is a free program. It scans for known spyware on your computer. These scans should be run at least once every two weeks. For more information, see this tutorial
    The program is available for download here
  • Download SpywareBlaster
    Spyware blaster is a program that stops known malicious activex controls from installing on your computer. It works by changing settings in your registry. It makes
    kill bits
    in the registry, so that certain activex controls can't install.
    If you don't know what activex controls are, see here
    You can download SpywareBlaster here here
    SpywareBlaster tutorial
  • Download iespyad
    It puts many bad webpages on your restricted zones list. This means that you can still view the
    bad
    webpages, but the webpages cannot do certain things (such as use javascripts and cookies).
    If you need help understanding how it works, there is a tutorial here
    Download it here
  • hosts file:
    • Every version of windows has a hosts file as part of them.
    • In a very basic sense, they are used to locate webpages.
    • We can customize a hosts file so that it blocks certain webpages.
    • However, it can slow down certain computers.
    • This is why using a hosts file is optional!!
    Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
    If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
    1. [*]Click the start button (at the lower left hand corner of your screen) [*]Click run [*]In the dialog box, type services.msc [*]hit enter, then locate dns client [*]Highlight it, then double-click it. [*]On the dropdown box, change the setting from automatic to manual. [*]Click ok

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For more info, check this webpage out.
    See here to choose one


Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Run the spybot and adaware regularly. (Once or twice a week minimum.)
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade
 
i downloaded the java thing to my

desktop but i went to try remove the ones in add remove and theres no way to get rid of it?? when you click on it theres no button and when i click on the other button up the side nothing happens at all. so i cant get rid of it at all.
 
Hi

Is there anything in c:\program files\Java folder? If there is then delete everything in it.

Then it looks like we need to remove old Java entries with hjt's uninstall manager.

To access the Uninstall Manager you would do the following:

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.


To delete an entry (in this case all Java Sun entries) simply click on the entry you would like to remove and then click on the Delete this entry button.

After that I believe you can install the newest Java :)
 
I guess we are done here, 52 posts .... :crowned:

Thank you Blade81. :bigthumb:

falcon113 this topic has been moved to archives.

If you need the thread re-opened, please send me or Blade a private message (pm) and provide a link.

Applies only to the original poster, anyone else with similar problems please start your own topic.
 
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