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Hi :)

OK fair play wingreen, not a lot of viable options remaining I'm afraid...........I would like for your good self to download the below please:

Avira AntiVir Rescue System

Then burn it to either a blank DVD or CD-ROM./R

After that place it in the CD drive of your infected machine and see if will boot-up correctly. If it does post back please and we can proceed from there and acknowledge the below, thank you.

Note: If we use the AARS in a proactive manner and you do not have any backups and in turn they are lost and or a means to carry out a reformat and reinstallation of the Windows operating system be it via the CD's and or HP recovery partition neither myself or Safer Networking will be held responsible for the free advice I impart.
 
OK. I put it on a CD and in CD drive of infected machine (its on the CD as an .exe file. Same problem - it took me to the usual screen and I went for xp media centre (rather than Safe Mode) - but do I need to select something like boot from CD when PC starts, or will it automatically go the CD drive?
 
Burnt OK this time. Tried it. Same problem.
Does it matter that it was an .exe file? (apologise for ignorance) and do I need to do anything when "Boot from CD?" comes up? (I just left it to try and boot from the exe file on the CD on its own)
 
I checked and its set to Boot from CD Rom first. I did do something to PC a long time ago that made it go to the XP Media Centre or Safe Mode screen (but with a time delay to let me choose), but don't know if that affects things?
 
wingreen said:
I checked and its set to Boot from CD Rom first. I did do something to PC a long time ago that made it go to the XP Media Centre or Safe Mode screen (but with a time delay to let me choose), but don't know if that affects things?
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Should not in theroy......so follow the instructions below if you accept my prior disclaimer and bare in mind my overall advice/initial post. :)

  • Reboot your machine again with the Avira AntiVir Rescue CD and select option 1#
  • To so type in 1 at the prompt and hit the Enter key.
  • When the main menu screen appears click on the UK Flag(this will change it to the English format).
  • Now click on Configuration and select the following options:-
    • Scan all files
    • Remove infected files
    • Click on Virus scanner
  • When completed follow the prompts
  • Then click on Miscellaneous >> Shutdown >> remove the Avira AntiVir Rescue CD
  • Bootup you computer as normal into Windows.
When completed the above, please post back the following in the order asked for:
  • How is your computer performing now, any further symptoms and or problems encountered?
  • A new DDS log.
 
I accept all the warnings.

Not sure what you mean by typing in 1 and Enter.

When I boot up I get Boot from CD? with a flashing cursor, but when I type 1, nothing shows.

At what point do I enter "1"?
 
Hi. :)

When you bootup with the CD you should see a black screen with the options as described, any problems merely let it load and the main AARC screen will load automatically then follow my prior instructions from:-

When the main menu screen appears click on the UK Flag(this will change it to the English format).
 
Hi
When I boot up it just seems to ignore the CD (even though its set to look there first) and goes to the option screen of XP Media Centre Edition or Safe Mode (or F8) - in other words, having the CD Rom in (with the burnt Avira Antivir exe file on it) doesn't make any difference.

(Probably not relevant, but I seem to recall using DeFogger to disable CD emulation programs)
 
UPDATE:

I tried again - this time pressing Enter when "Boot from CD?" came up and this time it missed out the screen with option to choose XP or Safe Mode and went straight to the black screen (which is what I get when I boot up without the CD and go to XP)
 
Hi. :)

(Probably not relevant, but I seem to recall using DeFogger to disable CD emulation programs)
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I do not think this would be a issuie actually and checked it out on my test machine and was still able to boot from the CD-Drive.

Now if you have set the machine to boot up via the BIOS with the CD-Drive as the first boot option and still no joy as you mentioned it could be a faulty piece of hardware and or still malware the cause.

Not a lot I can advise I'm afraid. If you feel confidant enough you can remove the Hard-Drive from you infected machine and temporarily install it in the other machine you have access to as a slave drive. Then scan the whole drive with a Anti-Virus and have it fix/remove anything found. Then replace back in your original machine and it should be able to boot-up so we can continue the malware removal process.

How to Install a Second Hard Drive

Or check to see if your machine has the HP Recovery (partition) Manager and use that but bare in mind it is defacto a reformat and reinstallation of the Windows operating system.

Finally the only other option I'm afraid would be to take it to a reputable local IT repair centre as only so much I am able to advise/do without physical access to the machine.
 
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OK, thanks.
I have a full back up on the external hard drive so maybe the option to use HP Recovery (partition) Manager might be a good one (but how would I know if I had that on my PC? and how would I access it if I can't boot up?)

I may well explore the hard drive removal and checking it on another PC - but would there be a chance that the infection would spread to the other PC?!

I have AV and SpyBot on other PC so I assume that running those should get the hard drive back into a condition which would allow me to put the hard drive back in the infected machine and continue with this thread - but I suppose there's a chance that we would end up with the same problem as we have now?

Is there any point in me trying to boot via a LINUX system rescue CD which I made a couple years ago?

Thanks for your help
 
Hi. :)

Thanks for your help
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You're most welcome!

I have a full back up on the external hard drive so maybe the option to use HP Recovery (partition) Manager might be a good one (but how would I know if I had that on my PC? and how would I access it if I can't boot up?)
Click to expand...
To do so is explained in the URL I provided:-

http://h30187.www3.hp.com/tutorials...Backup_and_Recovery_Manager_restore_files.htm

I may well explore the hard drive removal and checking it on another PC - but would there be a chance that the infection would spread to the other PC?!
Click to expand...
The chance of such is negligible being honest as the hard-drive will be in slave mode and any malware should not in theory become active and or cross-over. Though as a precaution if you do attempt this process afterwards update and scan the other machine with its on-board security related applications etc.

I have actually done the above a fair few times myself and never noticed the host system if you will becoming infected in turn but as a precaution I did scan afterwards like I mentioned prior.

Is there any point in me trying to boot via a LINUX system rescue CD which I made a couple years ago?
Click to expand...
No harm trying but unfortunately I have no experience/knowledge of anything Linux related, I'm purely a Windows person so to speak.

Should I try the bootable CD I made on my other PC, to make sure it works?
Click to expand...
Aye by all means if you so wish.
 
Interesting........I tried the Linux Rescue Disk and it found it and started. Like you, I don't know much about Linux so I'm not going to use it. If I do....should I start a new post or can you refer me to another person here who could take me through Linux?

However.....I tried the Avri Boot CD on my other PC - and it said no boot device on it! So...maybe it didn't burn properly (although windows explorer does show that there is an .exe file [the only file] on it). Maybe it didn't burn properly? Would I need to burn it using ISO (or something?)

Might still be hope?
 
UPDATE: Might have realised what I've done wrong. I downloaded the rescue package and burnt the package onto the CD - as the original .exe file. I think I needed to run the .exe file THEN burn the resulting file(s) onto the CD. Sorry if that was what I should have done and that it should have been "bleedin obvious", but I'm bit new to it all. I will try that approach and get back to you if it boots with the information you originally requested for that stage
 
I just can't seem to get the Avira burnt properly. (Been trying since my last post) I went to the website, downloaded the Rescue file, then ran it and it then said I should put a CD into drive so I can burn it but it keeps saying "No CD inserted or not compatible burning device" - which is wrong as I put a CD-R in which was blank.

I know its something about burning as an ISO file or something but I'm now totally lost. I have Roxio CD creator. I just can't work out how to make the Rescue CD. It's possible you are assuming I know more than I actually do on this burning issue. I've burned music before, but never anything like this.

The frustrating thing is that, if I can burn it properly, I think it will boot and we can move on.

Thanks
 
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