can only boot into safe mode

Hi,

Click start->run->write/copy-paste following command into the “Run” dialog box

· regsvr32 wuapi.dll

You should then receive a message to say it was successful. The above process then needs to be done for each of the following commands:

· regsvr32 wups.dll
· regsvr32 wuaueng.dll
· regsvr32 wucltui.dll
· regsvr32 atl.dll
· regsvr32 msxml3.dll
 
Ok. Let's see if this gives any better results:

1. Click Start.
2. Choose Run.
3. In the Run box, type: regsvr32 MSXML3.DLL
Press okay

If that hasn't helped you may need to re-register some more files:

1. Click Start.
2. Choose Run.
3. In the Run box, type (pressing okay after each one) :-

net stop wuauserv

Repeat for the following:
regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wuweb.dll
regsvr32 MSXML3.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll
regsvr32 jscript.dll

net start wuauserv

See if that helps.
 
tried all of the above and did a cold reboot. From the services applet the windows installer service has been started. Windows update still is not functioning as well. I attempted to uninstall a program from the add/remove program applet and it returned the following error:
Windows said:
The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
Click to expand...
 
From the services applet the windows installer service has been started. Windows update still is not functioning as well.
Click to expand...
Hi,

Did you mean that windows installer service is not running? "as well" in next phrase indicates like that wasn't working properly.

I attempted to uninstall a program from the add/remove program applet and it returned the following error:
Click to expand...
Please repeat steps here and attach resultant log file to your post.
 
Sorry for the confusion, they were two separate thoughts. Should have been stated separately.

Windows installer is started and running in the services applet.

Windows update is still not functioning.

In regards to Windows explorer directory listing lag I mentioned before. I defragmented the hard drive as suggested in a previous post. I also completed a disk check. It is still taking quite a long time (approx 80 seconds) to display the drive listing when launching Windows explorer.

The RegSearch log is attached as requested.
 
Hi,

You could try to reinstall Windows installer one more time.

See if this batch helps with Windows Update issue (remember to reboot after running it):

Open notepad and then copy and paste the bolded lines below into it. Go to File > save as and name the file fixes.bat, change the Save as type to all files and save it to your desktop.
@echo off
%windir%\system32\net.exe stop bits
%windir%\system32\net.exe stop wuauserv
%windir%\system32\regsvr32.exe %windir%\system32\atl.dll
%windir%\system32\regsvr32.exe %windir%\system32\jscript.dll
%windir%\system32\regsvr32.exe %windir%\system32\msxml3.dll
%windir%\system32\regsvr32.exe %windir%\system32\softpub.dll
%windir%\system32\regsvr32.exe %windir%\system32\wuapi.dll
%windir%\system32\regsvr32.exe %windir%\system32\wuaueng.dll
%windir%\system32\regsvr32.exe %windir%\system32\wuaueng1.dll
%windir%\system32\regsvr32.exe %windir%\system32\wucltui.dll
%windir%\system32\regsvr32.exe %windir%\system32\wups.dll
%windir%\system32\regsvr32.exe %windir%\system32\wuweb.dll
%windir%\system32\net.exe start bits
%windir%\system32\net.exe start wuauserv

Double-click on fixes.bat file to execute it.
 
let me rephrase that last post for clarity.

Windows Installer is now working.

Windows Update is currently still not working
 
Ok. Since other things seem to work I recommend you post a topic about windows update issue on http://forums.techguy.org for example. They have areas for other problems there too while we here tackle malware removal only.
 
Due to inactivity, this thread will now be closed.

Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.
 
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