Cannot get rid of files after infection from trojans and malware

No. I noticed that. Should I turn off system restore and restart my comp or should I let mbam remove them first and then do the restart?
 
Well it seems that I am clean! :D: Now, if only you could jump onto my laptop thread so I can clean that one up!! Thanks for all of your help:cowboy:

BTW, I saw your post on disabling auto start for the external drive. Just to be clear are you saying as long as that is disabled I can then hook up my USB drive and scan it with Rising, Spy Bot and mbam to check for malware?:confused:
 
Sorry, I forgot to attach the report

Malwarebytes' Anti-Malware 1.40
Database version: 2722
Windows 5.1.2600 Service Pack 3

8/31/2009 4:30:02 PM
mbam-log-2009-08-31 (16-30-02).txt

Scan type: Full Scan (C:\|)
Objects scanned: 187300
Time elapsed: 56 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
 
"BTW, I saw your post on disabling auto start for the external drive. Just to be clear are you saying as long as that is disabled I can then hook up my USB drive and scan it with Rising, Spy Bot and mbam to check for malware?"

Yes but don't open it.

Any other concerns? :)
 
Good :)

Please reinstall Rising and post back a fresh HijackThis log and I will give you final instructions.
 
Just to give you a heads up I have reinstalled Rising and I have also added Comodo D+ firewall. One thing I have noticed since I was infected is that many apps that I have and windows in general are acting like I am first using them. Things have been reset to defaults I guess and some programs try to install (roxio media manager from BB desktop manager I assume, but i keep denying install) and (Outlook is as if I never set it up). Is that just behavior from the infections?





Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:12:41 PM, on 9/1/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Rising\Rav\CCENTER.EXE
C:\Program Files\Rising\Rav\RavTask.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Rising\Rav\RavMonD.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Rising\Rav\rsnetsvr.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Rising\Rav\ScanFrm.exe
C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\PRISMSVR.EXE
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe
C:\Program Files\Rising\Rav\RsTray.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\Dillyyo72.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [MaxMenuMgr] "C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [RavTray] "C:\Program Files\Rising\Rav\RsTray.exe" -system
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: APC UPS Status.lnk = ?
O4 - Global Startup: Device Detector 2.lnk = C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O4 - Global Startup: Wireless USB 2.0 WLAN Card Utility.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcCommon/download/tgctlcm.cab
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} - http://a516.g.akamai.net/f/516/25175/7d/runaware.download.akamai.com/25175/citrix/wficat-no-eula.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} -
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase1140.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1145072392000
O16 - DPF: {C7477E5B-9297-4083-A4B3-A6BBC611F7C9} - http://www.blackberry.com/CalendarPatch/patch/desktop/DevicePatchLoaderUSB.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} (DownloadManager Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.1.6.cab
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: Seagate Service (FreeAgentGoNext Service) - Seagate Technology LLC - C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Rav Process Communication Center (RavCCenter) - Beijing Rising Information Technology Co., Ltd. - C:\Program Files\Rising\Rav\CCENTER.EXE
O23 - Service: Rising RavTask Manager (RavTask) - Beijing Rising Information Technology Co., Ltd. - C:\Program Files\Rising\Rav\RavTask.exe
O23 - Service: Roxio UPnP Renderer 9 - Unknown owner - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe (file missing)
O23 - Service: Roxio Upnp Server 9 - Unknown owner - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe (file missing)
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe (file missing)
O23 - Service: RoxMediaDB9 - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe (file missing)
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe (file missing)
O23 - Service: Rising RealTime Monitor (RsRavMon) - Beijing Rising Information Technology Co., Ltd. - C:\Program Files\Rising\Rav\RavMonD.exe
O23 - Service: Rising Scan Service (RsScanSrv) - Beijing Rising Information Technology Co., Ltd. - C:\Program Files\Rising\Rav\ScanFrm.exe
O23 - Service: spkrmon - Unknown owner - C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe

--
End of file - 9202 bytes
 
Shaba said:
Do they do it all the time or just once?
Click to expand...

Just once as far as I know. I haven't bothered hooking up Outlook until I am clean so I cant say for sure for that app. Roxio keep son trying to install, but I had this same issue with a newer version of blackberry manager awhile ago. My solution was to drop down to a older version so I don't know if it was a bug in the new release, but roxio media manager always seemed flakey on the desktop manager for BB.

I went into program files and deleted the ROxio folder, but I assume that the installer is launching from somewhere else within the system. I think the infections had tampered with my registry policies because it blocked out task mgr and as per instruction on the net I had to change a few key policies as the trojans behavior was to change them.

Needless to say everything is running without hangups, I have no findable infections and I am thinking the roxio thing is just a glitch in that program for BB desktop manager. I will just delete it when I have the time to look for the files.
 
I let the roxio installer go and it did not finish loading since it could not locate a certificate or target files (the ones I deleted). So, I just need to get that installer from launching and I think I am golden.:santa:
 
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Now lets uninstall ComboFix:

  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK

Next we remove all used tools.

Please download OTCleanIt and save it to desktop.
  • Double-click OTC.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

  • Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and re-enable system restore here:

    Windows XP System Restore Guide

Re-enable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

  • Update your AntiVirus Software and keep your other programs up-to-date Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
    You can use one of these sites to check if any updates are needed for your pc.
    Secunia Software Inspector
    F-secure Health Check
  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  • Install Malwarebytes' Anti-Malware - Malwarebytes''Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. Tutorial on installing & using this product can be found below:

    Malwarebytes' Anti-Malware Setup Guide

    Malwarebytes' Anti-Malware Scanning Guide

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety


Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean! :bigthumb:
 
I dont know if this thread is closed yet, but I just encountered a problem after starting to do what you asked. After getting rid of combofix and using the clean up utility I restarted my system. On boot up of windows, while on desptop and programs starting I got a RUNDLL box saying that there was an "error loading C:\WINDOWS\system32\NvCpl.dll". I searched in that folder and found the same file, but in lowercase letters. NIVIDIA file.

I then had a problem logging into IE 8 as I was trying to set it up as you said. Everytime I clicked on it to open it would open and disappear. I then uninstalled it and restarted my comp to get the same previous error about NvCpl.dll. The error comes up twice at boot up.

I then tried to add/remove to see if IE was taken out and I get an error for any icon in Control Panel. Same RUNDLL box and error, but this time pointing to system32 subfolder Shell32.dll. I also confirmed that this file was there and that file is. :sad:
 
dillyyo72 said:
I dont know if this thread is closed yet, but I just encountered a problem after starting to do what you asked. After getting rid of combofix and using the clean up utility I restarted my system. On boot up of windows, while on desptop and programs starting I got a RUNDLL box saying that there was an "error loading C:\WINDOWS\system32\NvCpl.dll". I searched in that folder and found the same file, but in lowercase letters. NIVIDIA file.

I then had a problem logging into IE 8 as I was trying to set it up as you said. Everytime I clicked on it to open it would open and disappear. I then uninstalled it and restarted my comp to get the same previous error about NvCpl.dll. The error comes up twice at boot up.

I then tried to add/remove to see if IE was taken out and I get an error for any icon in Control Panel. Same RUNDLL box and error, but this time pointing to system32 subfolder Shell32.dll. I also confirmed that this file was there and that file is. :sad:
Click to expand...





Basically I get an "access is denied" error
 
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