Can't connect to server?

Hello,

During the installation Spybot tries to download the updates.
You can disable this function in the wizard itself.
Just untick the checkbox in front of "download updates during installation".
The updates can be downloaded later on.

For more information on updating please have a look at this link on our website:
http://www.safer-networking.org/en/howto/update.html
You can also download the updates manually:
http://www.safer-networking.org/en/download/index.html
Here is the direct download link.
Just download and run that file - it is self-installing.

Best regards
Sandra
Team Spybot
 
Updater work-around

kandazar said:
anybody hear on why you can't update?:fear:
Click to expand...

I cannot use the program's updater -- it cannot make the connection to the update server. I recently went to the SS&D website and downloaded and installed the latest updates directly. That worked.

It's an inconvenience to do so, but SS&D and I have not figured out a way to get the program's updater to connect to their update server.

Good luck,

Louis
 
Error retrieving update info file!

spybotsandra said:
Hello,

During the installation Spybot tries to download the updates.
You can disable this function in the wizard itself.
Just untick the checkbox in front of "download updates during installation".
The updates can be downloaded later on.
Click to expand...

I tried this after installing S&D on Vista Home but when i try to run S&D for the first time it it tries to run the updater anyway, and i get the same sorts of errors as came up during the Install (which said something about "elevation" [which is odd since i'm supposed to be the Admin]).

During the install there was a DOS box that popped open for a sec and all i could read was something "invalid" but from using S&D on XP, this seems a universally common problem.
 
SaganGathering:

Installing Spybot under Vista:

If you are getting a error similar to following error while attempting to install Spybot in Vista you must elevate the administrator rights during the installation:
  • Unable to execute c:\programfiles\search & Destroy\sdwinsec.exe
    CreateProcessFailed: Code 740
    the requestor operation requires elevation.
In Vista you must elevate the administrator rights in order to install the Spybot-S&D Security Center integration (sdwinsec.exe) which adds Spybot to the Windows Security Center.

Instead of double clicking on the installation program (spybotsd160.exe), right click on it and select "Run as administrator" from the context menu.

Running Spybot under Vista:

You must run Spybot with elevated administrative rights that are required by Windows Vista to perform many functions. Although you may be running from a Computer Administrator account, Vista requires that you elevate the administrative rights to run a program with full administrative rights.

There are several ways to do that:
  • Elevate the administrative rights for a single running:
    • Instead of double clicking (left clicking) to start Spybot, right-click and select "Run as administrator" from the context menu.
  • Permanently elevate.
    • If you are running Spybot from a desktop shortcut for example, right click on the desktop shortcut and select Properties.
    • Then go into Application Compatibility and select "Run As administrator".
 
Did that but still no Joy

md usa spybot fan said:
SaganGathering:

Installing Spybot under Vista:

If you are getting a error similar to following error while attempting to install Spybot in Vista you must elevate the administrator rights during the installation:
Click to expand...

I tried again using Run As Administrator but had almost identical problems. I've created a new thread since this may be Vista-specific, and it involves some other errors, along with a very detailed report.

http://forums.spybot.info/showthread.php?t=36266
 
Last edited by a moderator:
Hey,
I know this is a dead thread but I am still having this problem! I use version 1.6.2.46 and whenever I try to update I always get a pop-up that says "Error retrieving update info file!" I have been googling my butt off trying to find a fix. I found a couple of different ones, and have tried everything applicable:

1.) I cleared the links from a HOSTS file.
(c:\windows\system32\drivers\etc\HOSTS)

2.) I closed a few things from my HJT log.

3.) I added Spybot S&D and SBupdate as exceptions on my firewall

4.) I disabled my firewall

Nothing worked!

I am using Windows Firewall, ESET NOD32 antivirus, and Spy-Sweeper (since Spybot doesn't work)

Really want my spybot back :(



Logfile of Trend Micro HijackThis v2.0.2
<Removed log>
 
The HJT log is pretty much irrelevant anyway, I just posted it for good measure (obviously a mis-decision).

Regardless, is there anything I can do to be able to update spybot again?
 
How to solve that?

Well... I got that error too:

My Spy-bot wasn't updating because of connection problems, and so the installer. But, the other computer I have into my house could connect to Spy-bot servers (trought ping command).

So, somehow, the DNS system (i don't know wich part) wasn't resolving the Ip Addres of the server, so it can't connect to it.

The fastest solution: Add the entry to your hosts file, so, when you ask for it, it is on your hosts file already solved, and the connection will be done.

Why it is caused? I'd like to know. But, spy-bot itself should reconize if the Ip address is being solved, and, in case not, always have the Ip saved so it can write on the hosts and try to connect.. In case it's not connecting.. Consider the Ip changed, and then, ask the user for inserting the correct Ip of Spy-bot.
 
Can't connect durring Install

Whenever I start Install, select the options, and start to download the current files from the server, I always get the error message that says

"Error Sending Request A connection with the server could not be established."

On the setup it says it is trying to download file updallocator.php (1 of 1) from IP 89.238.64.39.

Is there a way around this or is this a server-wide problem? I installed Spybot S&D a month ago on my father's computer and it worked fine then.
 
Hello,

I would recommend to start your own thread, or read the whole thread,
as the answer is given already on page three of this thread:
http://forums.spybot.info/showthread.php?t=24808&page=3

During the installation Spybot tries to download the updates.
You can disable this function in the wizard itself.
Just untick the checkbox in front of "download updates during installation" or "Download Updates immediately".
The updates can be downloaded later on.

For more information on updating please have a look at this link on our website:
http://www.safer-networking.org/en/howto/update.html
You can also download the updates manually:
http://www.safer-networking.org/en/download/index.html
Here is the direct download link:
http://www.spybotupdates.com/updates/files/spybotsd_includes.exe
Just download and run that file - it is self-installing.

Best regards
Sandra
Team Spybot
 
update error

At first I was having this error on install until I found on this forum to deslelect scan for updates on the install menu. This got the install done but now when SB S&Destroy is running and I try to run the update definitions I get the message :"the server name or address could not be resolved." I have gone in and added permision for this software in Microsoft Live One Care, I have even turned of my firewall and virus software all to no avail. I have loved using this program and it is very frustrating to have this problem which is making using this software useless. Any advice will be greatly appreciatted.

May God Bless Your Day
Russell
 
Cannot connect to server

I get that when I try to run Spybot and Ad-Aware, when I try to run HJT and Autoruns I get popup 'windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item'. That's new, they all ran fine last week. StopZilla runs, finds up to 17 infected files and claims 100% removal success. Until reboot finishes. Then all profile startups get a pop up 'dll tapi.nfo not found'. Google search works until I click on a recommended site then is redirected to different search engine. I found a thread in here (I'm new) by searching tapi.nfo and the answer was to run HJT which no longer runs. I uninstalled/reinstalled Ad-Aware AE, it came up once, but less than a minute into the search what entire window was gone and then back to the 'cannot connecdt to server'. Suggestions?
 
Malware prevents going to website.

I can start SS&D, but it refuses to scan until I update.

Sadly, some piece of malware prevents reaching the update location.

I have downloaded ..._includes.exe

After I run it, will I then be able to scan? or is there a registry entry i must tweak?

thanks
 
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