Can't run any .exe

C

citywomanpg

New member
I'm writing for my parents whose computer has become infected. They're not able to run any executables. The Symantec Corporate Client I'd installed on it also seems to not be running.

Mom can run a browser and get online. I had her download ERUNT but she can't execute it. Her machine is running Vista. When she tries to run the setup for ERUNT she gets a Vista prompt asking her permission. But, after she clicks continue nothing happens.

Had her try to run a Symantec scan but though the Symantec antivirus client launches, when she clicks on scan she gets a message that the program is infected.

I'm trying to get things done for her remotely - we're in 2 separate cities 300 miles apart. I'd installed TeamViewer5 on her machine so I could get in remotely 2 months back, tested it and it worked fine.

Now when she tries to lauch it she gets the message that it's infected. She tried uninstalling it, but got the message the executable wasn't there any more and even after selecting that all its files should be removed gets an error message. Teamviewer5 still appears in her installed programs list in the Control Panel.

Its harder for me to work on her machine also because I have XP on mine, and don't really know Vista.

I'm afraid of running HJT without first saving the registry. Besides, since even ERUNT won't install I don't know if HJT will.

Please help me to help her! I can have her post things directly, but first need help getting her machine to where she can run the programs to be able to post logs!

Thank you in advance for any help you can provide!
-----------------------
Update: Mom was able to run ERUNT under safe mode, but still can't run the Symantec anti-virus program.

HJT website doesn't list Vista so what should be used to post the log for this forum/ for your help?

Another thing noted was that when her computer is running in normal mode, she gets a lot of windows popping up telling her that her that there was a virus found, so many that she can't get anything done. Under Safe mode, all those windows did not come up.
 
Hello,


Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says Error deleting file, please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds.scr to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt
  • Save both reports to your desktop. Post them back to your topic.


Download GMER here by clicking download exe -button and then saving it your desktop:
  • Double-click .exe that you downloaded
  • Click rootkit-tab and then scan.
  • Don't check
    Show All
    box while scanning in progress!
  • When scanning is ready, click Copy.
  • This copies log to clipboard
  • Post log (if the log is long, archive it into a zip file and attach instead of posting) in your reply.
 
Blade81,

Thank you for responding; I REALLY appreciate the obvious amount of time you've taken to provide these first steps.

I have one question if you don't mind. This is for my parents' computer and I will be helping my Mom remotely to get her through these steps, which could be a challenge. I know that following your guidance is the best thing for getting rid of the virus and making sure everything else is clean!

However, my parents found out about a free virus removal service Microsoft has put in place. It only requires their going to http://safety.live.com and running a Full Service scan or just a malware removal (Protection) scan. I don't really trust Microsoft but in this instance running this online scan/ cleanup seems to be a less painful process for my Mom and I to tackle.

Would you recommend our trying that first, and then following your guidance to make sure nothing's been left out (or added)by Microsoft, or going straight to the steps you're recommending?

I very much value your guidance in this and your time!
 
Hi,

You could try that first if the site can be accessed :)

Please follow those steps in my previous post after that anyway.
 
Hi Blade81,

They are no longer able to get onto the internet. They used to be able to enter safemode and get on, but now they can't get into safe mode either!!

Also, when I clicked on the link for exeHelper it first triggered a Virus alert from my Symantec Antivirus (on my machine not my parents). Now when I try to go to that site it does not have a file anymore.

What should we do??
 
Hi Blade81,

Ok, so I had my Mom poke around a bit and this is where things stand:

  • A friend of my parents' tried using cc clean (? by Google) but that couldn't get rid of the virus. That effort changed many things in the configuration.
  • Mom has figured out how to get into Safe Mode again.
  • She is able to get on the internet in normal mode under another admin ID but cannot run the Microsoft online virus remover because ActiveX is not installed/ enabled and we don't know how to do that.
  • I have asked her not to let anyone else run anything else on the computer so we can get it properly cleaned with your assistance!
  • We will try to run your fix and go through your directions. I will post the log later tonight, hopefully.

Thank you for you patience and continued guidance!
 
Hi Blade81,

I'm posting the logs from exeHelper and dds.scr. GMER had runtime errors which seemed to cause major Windows problems; Vista shut it down and did not allow access to save a copy of its log.

I'll wait for your next steps.

Thank you again in advance for your help!

*****************************
exeHelper.txt log

exeHelper by Raktor
Build 20091220
Run at 22:34:00 on 03/23/10
Now searching...
Checking for numerical processes...
Checking for sysguard processes...
Checking for bad processes...
Checking for bad files...
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--
***************

DDS.txt log


DDS (Ver_10-03-17.01) - NTFSx86
Run by Admin at 22:55:00.18 on Tue 03/23/2010
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1918.875 [GMT -4:00]

AV: Symantec AntiVirus *On-access scanning enabled* (Outdated) {FB06448E-52B8-493A-90F3-E43226D3305C}
SP: Symantec AntiVirus *enabled* (Outdated) {6C85A515-B91D-4D2B-AF18-40984A4A8493}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\TeamViewer\Version5\TeamViewer_Service.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\Explorer.EXE
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Snapfish Media Detector\SnapfishMediaDetector.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Symantec AntiVirus\VPTray.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Caplio Software\RGateLXP.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\hp\kbd\kbd.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Admin\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=desktop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=desktop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=desktop
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Verizon Broadband Toolbar: {a057a204-bacc-4d26-8398-26fadcf27386} - c:\progra~1\verizo~1\VERIZO~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Verizon Broadband Toolbar: {a057a204-bacc-4d26-8398-26fadcf27386} - c:\progra~1\verizo~1\VERIZO~1.DLL
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [HPADVISOR] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [KBD] c:\hp\kbd\KbdStub.EXE
mRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [<NO NAME>]
mRun: [SnapfishMediaDetector] c:\program files\snapfish media detector\SnapfishMediaDetector.exe
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Verizon_McciTrayApp] "c:\program files\verizon\McciTrayApp.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [ISTray] "c:\program files\spyware doctor\pctsTray.exe"
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\ricohg~1.lnk - c:\program files\caplio software\RGateLXP.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\snapfi~1.lnk - c:\program files\snapfish media detector\SnapfishMediaDetector.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemydsl.verizon.net/sdcCommon/download/DSL/Verizon%20High%20Speed%20Internet%20Installer.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://javadl-esd.sun.com/update/1.4.2/jinstall-1_4-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: intu-help-qb1 - {9B0F96C7-2E4B-433e-ABF3-043BA1B54AE3} - c:\program files\intuit\quickbooks 2008\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\admin\appdata\roaming\mozilla\firefox\profiles\go9njkn8.default\
FF - prefs.js: browser.startup.homepage - hxxp://blank
FF - plugin: c:\program files\java\j2re1.4.2_15\bin\NPJava11.dll
FF - plugin: c:\program files\java\j2re1.4.2_15\bin\NPJava12.dll
FF - plugin: c:\program files\java\j2re1.4.2_15\bin\NPJava13.dll
FF - plugin: c:\program files\java\j2re1.4.2_15\bin\NPJava14.dll
FF - plugin: c:\program files\java\j2re1.4.2_15\bin\NPJava32.dll
FF - plugin: c:\program files\java\j2re1.4.2_15\bin\NPJPI142_15.dll
FF - plugin: c:\program files\java\j2re1.4.2_15\bin\NPOJI610.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2010-3-20 217032]
R2 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2010-3-20 366840]
R2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-11-28 1962136]
R2 TeamViewer5;TeamViewer 5;c:\program files\teamviewer\version5\TeamViewer_Service.exe [2010-1-12 185640]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-1-18 102448]
R3 teamviewervpn;TeamViewer VPN Adapter;c:\windows\system32\drivers\teamviewervpn.sys [2009-11-9 25088]
R3 vmcam326av;HP Camera;c:\windows\system32\drivers\vmcam326av.sys [2007-8-22 100096]
R3 vvftav;326 Solborn filter service name, vista ver;c:\windows\system32\drivers\vvftav.sys [2007-8-22 279680]
S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-11-28 122008]

=============== Created Last 30 ================

2010-03-23 19:10:23 181632 ------w- c:\windows\system32\MpSigStub.exe
2010-03-20 16:12:40 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-03-20 16:12:37 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-03-20 16:12:37 0 d-----w- c:\programdata\Malwarebytes
2010-03-20 16:12:36 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-03-20 15:19:18 7387 ----a-w- c:\windows\system32\drivers\pctgntdi.cat
2010-03-20 15:19:18 233136 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
2010-03-20 15:19:18 100136 ----a-w- c:\windows\system32\drivers\pctwfpfilter.sys
2010-03-20 15:19:14 88040 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2010-03-20 15:19:14 7412 ----a-w- c:\windows\system32\drivers\PCTAppEvent.cat
2010-03-20 15:19:14 7383 ----a-w- c:\windows\system32\drivers\pctcore.cat
2010-03-20 15:19:14 217032 ----a-w- c:\windows\system32\drivers\PCTCore.sys
2010-03-20 15:19:05 7383 ----a-w- c:\windows\system32\drivers\pctplsg.cat
2010-03-20 15:19:04 70408 ----a-w- c:\windows\system32\drivers\pctplsg.sys
2010-03-20 15:18:45 0 d-----w- c:\programdata\PC Tools
2010-03-20 15:18:45 0 d-----w- c:\program files\Spyware Doctor
2010-03-20 15:18:45 0 d-----w- c:\program files\common files\PC Tools
2010-03-20 15:18:30 0 d---a-w- c:\programdata\TEMP
2010-03-20 15:06:13 0 d-----w- c:\program files\CCleaner
2010-03-11 11:40:16 24064 ----a-w- c:\windows\system32\nshhttp.dll
2010-03-11 11:40:10 411136 ----a-w- c:\windows\system32\drivers\http.sys
2010-03-11 11:40:10 31232 ----a-w- c:\windows\system32\httpapi.dll
2010-02-24 12:14:45 2048 ----a-w- c:\windows\system32\tzres.dll
2010-02-24 12:13:49 523776 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-02-24 12:13:49 511488 ----a-w- c:\windows\system32\RMActivate.exe
2010-02-24 12:13:48 472576 ----a-w- c:\windows\system32\secproc_isv.dll
2010-02-24 12:13:48 472064 ----a-w- c:\windows\system32\secproc.dll
2010-02-24 12:13:48 347136 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-02-24 12:13:48 346624 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-02-24 12:13:46 151040 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-02-24 12:13:46 151040 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-02-24 12:13:45 329216 ----a-w- c:\windows\system32\msdrm.dll

==================== Find3M ====================

2010-01-18 16:19:54 51200 ----a-w- c:\windows\inf\infpub.dat
2010-01-18 16:19:54 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-01-18 16:19:53 86016 ----a-w- c:\windows\inf\infstor.dat
2009-12-28 12:35:50 11776 ----a-w- c:\windows\system32\tsbyuv.dll
2009-12-28 12:35:00 1314816 ----a-w- c:\windows\system32\quartz.dll
2009-12-28 12:32:34 22528 ----a-w- c:\windows\system32\msyuv.dll
2009-12-28 12:32:32 31744 ----a-w- c:\windows\system32\msvidc32.dll
2009-12-28 12:32:32 123904 ----a-w- c:\windows\system32\msvfw32.dll
2009-12-28 12:32:25 13312 ----a-w- c:\windows\system32\msrle32.dll
2009-12-28 12:31:22 82944 ----a-w- c:\windows\system32\mciavi32.dll
2009-12-28 12:31:01 50176 ----a-w- c:\windows\system32\iyuv_32.dll
2009-12-28 12:28:43 91136 ----a-w- c:\windows\system32\avifil32.dll
2009-12-28 12:28:43 65024 ----a-w- c:\windows\system32\avicap32.dll
2009-01-24 20:07:17 174 --sha-w- c:\program files\desktop.ini
2009-01-24 19:34:57 665600 ----a-w- c:\windows\inf\drvindex.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-04-29 12:21:23 16384 --sha-w- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2009-04-29 12:21:23 32768 --sha-w- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2009-04-29 12:21:23 16384 --sha-w- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\cookies\index.dat
2008-05-28 13:06:36 22 --sha-w- c:\windows\sminst\HPCD.sys

============= FINISH: 22:57:03.98 ===============


****************
Attach.txt log


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-03-17.01)

Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 7/17/2007 9:20:43 AM
System Uptime: 3/23/2010 10:12:09 PM (0 hours ago)

Motherboard: ASUSTek Computer INC. | | NARRA2
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4400+ | Socket AM2 | 1000/200mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 289 GiB total, 123.501 GiB free.
D: is FIXED (NTFS) - 9 GiB total, 1.005 GiB free.
E: is CDROM (UDF)
J: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================


==== Installed Programs ======================

Activation Assistant for the 2007 Microsoft Office suites
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 8.1.3
Apple Mobile Device Support
Apple Software Update
ArcSoft VideoImpression 2
AutoUpdate
Caplio Software
Cards_Calendar_OrderGift_DoMorePlugout
CCleaner
DivX Codec
DivX Player
DivX Web Player
Enhanced Multimedia Keyboard Solution
ERUNT 1.1j
Google Toolbar for Internet Explorer
H&R Block New York 2009
H&R Block Premium + Efile + State 2009
Hardware Diagnostic Tools
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Customer Experience Enhancements
HP Customer Feedback
HP Easy Setup - Frontend
HP On-Screen Cap/Num/Scroll Lock Indicator
HP Photosmart Essential 2.5
HP Photosmart Essential 3.0
HP Picasso Media Center Add-In
HP Total Care Advisor
HP Update
HP Webcam
HP Webcam User’s Guide
HPPhotoSmartPhotobookWebPack1
ImgBurn
iTunes
Java 2 Runtime Environment, SE v1.4.2_15
LightScribe 1.4.142.1
LiveUpdate 3.2 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Malwarebytes' Anti-Malware
Microsoft .NET Framework 3.5 SP1
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
Mozilla Firefox (3.5.8)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
muvee autoProducer 6.0
My HP Games
NVIDIA Drivers
Pdf995 (installed by TaxCut)
PdfEdit995 (installed by TaxCut)
PSSWCORE
Python 2.4.3
QuickBooks Simple Start 2008
QuickTime
RealPlayer
Realtek High Definition Audio Driver
Rhapsody
Rhapsody Player Engine
Roxio Activation Module
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Express Labeler 3
Roxio MyDVD Basic v9
Scan to PDF v1.2 Trial
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB978380)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB978382)
Security Update for Microsoft Office Outlook 2007 (KB972363)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office Publisher 2007 (KB969693)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Skype™ 3.8
Snapfish Media Detector
Soft Data Fax Modem with SmartCP
Spyware Doctor 7.0
SupportSoft Assisted Service
Symantec AntiVirus
TaxCut 2003
TaxCut 2004
TaxCut Connecticut 2007
TaxCut Deluxe 2005
TaxCut New York 2007
TaxCut New York 2008
TaxCut Premium + State + Efile 2008
TaxCut Premium + State 2007
TaxCut Premium 2006
TeamViewer 5
The Rosetta Stone Classic
Update for 2007 Microsoft Office System (KB967642)
Update for 2007 Microsoft Office System (KB977724)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office InfoPath 2007 (KB976416)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 (KB974561)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (kb979895)
Verizon Broadband Toolbar (IE only)
Verizon Broadband Toolbar Firefox only
Verizon Help and Support Tool
Verizon High Speed Internet
VideoToolkit01
WinRAR archiver
WinZip 14.0
Yahoo! Toolbar
Yahoo! Toolbar for Internet Explorer

==== End Of File ===========================
 
Hi,

It would be better if no other cleaning attempts were made outside of instructions given here. Otherwise it'll be really difficult for me to stay on track.

Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully first.

Please continue as follows:

  1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
    Remember to re-enable them afterwards.

  2. Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New dds log.

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.
 
Hi Blade81,

  • I'm concerned about the warning you've given about ComboFix. I haven't tried to run it yet and WILL definitely read through the full guide carefully before trying to run it. But in your warning, written in red, are you saying that some damage has already been caused to their machine?

    Here is some history on what was encountered while running your previous directions:


    Windows had generated an error while runnig GMER and forced the program to close. Note: as advised by the GMER download site it WAS saved and run under a different name, not as GMER.exe. The messages generated were:

    "Windows is collecting information about the problems; it might take several minutes."
    "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

    Mom could not access the GMER screen to Copy the log.
    Clicking the Close button on the windows error message then closed the GMER window.

    After these errors, the system became REALLY slow. She tried a few times to launch Firefox and Task Manager but the computer seemed non-responsive. Finally when Task Manager came up, there were 4 copies of Firefox showing, all of them with the message that it is not responding. She tried to close each Firefox window normally and waited several minutes for that to happen, but they did not close.

    After about 10 minutes had passed I had her do <End Process> on all copies of Firefox - Windows was still REALLY slow. She could not access the Start button to try to Shutdown or Restart; CTRL-Alt-Del was not working either. So she had to do a hard stop by holding down the power button.

    From the time Windows generated the error for GMER to when Mom had to do a hard shutdown took over one hour and 20 minutes!

    I had her restart the computer afterwards and email me the exeHelper, DDS and Attach logs I posted in my previous post. After this she did a normal Shutdown. (It was after 1 am and she had been working on this for close to 3 hours straight. She's 73 years old and was exhausted!).

    At this point now her computer is turned off.
    ​

  • Are you able to help with identifying all of the anti-virus, anti-malware programs on their machine?

    I had installed the Symantec Corporate Client and know how to disable its real-time protection. But, I don't know all the programs their friend installed and tried running when he was trying to help them clear out the virus. The only one I know of for certain is CC Clean, which he'd told me only runs on-demand.

    I am REALLY afraid of causing harm by running ComboFix without being able to identify and remove all of the anti-virus, anti-malware, anti-spyware programs that may be on their machine at this point.

    In looking at the logs (and not understanding much) I noticed these entries Under DDS.text log Running Processes:

    c:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\Motive\McciCMService.exe

    C:\Program Files\Spyware Doctor\pctsAuxs.exe
    ​

    Under Attach.txt log Installed Programs:

    Malwarebytes' Anti-Malware
    ​

    Are these programs I would find through the Control Panel?
    Should I try to uninstall them? I don't know anything about these programs.
    Are there others I can't recognize in the logs?

  • Please help me to identify and remove all the anti-malware programs apart from the Symantec, so that I may safely follow your guidance about running ComboFix. I only installed Symantec and know how to disable its real-time protection.

Thank you in advance for your help with this!! Know that you're helping an elderly couple in their 70s in helping me to clear their machine!!
 
Hi,

But in your warning, written in red, are you saying that some damage has already been caused to their machine?
Click to expand...
No harm has been caused (except the one by malware).

Are you able to help with identifying all of the anti-virus, anti-malware programs on their machine?
Click to expand...
Following antivirus/-malware programs are installed (along with Symantec):
Malwarebytes' Anti-Malware <- won't interfere with ComboFix
Spyware Doctor 7.0

CCleaner is not antivirus/-malware program and won't interfere with ComboFix. Should be enough to uninstall SpywareDoctor and disable Symantec Antivirus before ComboFix run.
 
When trying to run ComboFix, it does not seem to be behaving as expected (as documented in the guide). The computer also is running extremely slowly!

Is it at all possible to talk with you through SKYPE. It is difficult to write in everything that has happened and is now happening.

Before starting ComboFix, I had her:
Uninstall Spyware Doctor
Uninstall Malwarebytes' Anti-Malware
Disable Windows Defender
Disable Symantec Anti-Virus
Disable Windows Firewall
Create a Restore Point

She had a hard time downloading ComboFix. After at least three attempts at downloading and saving the file to the desktop, she could not find the icon. She tried the windows search for it several times, with the option to search everywhere selected and each time it would not find it.

I then emailed ComboFix to Mom and had to have her save it under a different name (pgpg)without any extension. Then I had her apply the .exe extension to name it as pgpg.exe. After closing all visible programs, windows, etc. she started pgpg.exe aka ComboFix.

She got the Vista prompt to continue (allow) the program to run but did not get any security warning or prompt about the digital signature.
She did not see the initial blue box indicating ComboBox is preparing to run, but got a Windows prompt about Windows Explorer asking if she wanted it to close, restart, or continue. I asked her to select close.
After that the screen went white then later repainted.

She did not see any of the windows/ boxes that the ComboFix guide shows, but the computer disk access light was blinking rapidly so I asked her to just leave the computer alone for several minutes.

In the interim she saw the screen saver displayed and after a while the desktop displayed again.

At this point the desktop is showing as it normally would, with the HPAdvisor box on the top, the Bar with the clock, weather etc she's used to seeing on the right, and no program buttons in the taskbar at the bottom. The disk access light is still blinking in front of the computer.

She has not seen the disclaimer of warranty of software box/prompt or any of the later screens expected from ComboFix.

Note: the disk access light has always been really active, from initial boot-up through anything else she's done.

Following the warning in the ComboFix guide we're afraid to have her touch anything, such as to bring up Task Manager to confirm that the pgpg.exe (ComboFix) is running, but we can't be sure that it is.

We're afraid to have her restart the computer or do anything else!

What do you advise?? Is it possible to speak with you through Skype??

Thank you.
 
Hi,

Is it at all possible to talk with you through SKYPE.
Click to expand...
Sorry but I work via forums only.

I don't think it does any harm if system is rebooted.

As a sidenote, this case may need you to have a direct access to the system. It's always difficult for helper to take a "3rd party role".
 
Hi Blade81,

As a sidenote, this case may need you to have a direct access to the system. It's always difficult for helper to take a "3rd party role".
Click to expand...
You're absolutely right! Unfortunately my parents are about 300 miles away and impossible for me to just get over to quickly. :-( I thank you for your patience with this case!!

I don't think it does any harm if system is rebooted.
Click to expand...
Is it okay for her to reboot even if ComboFix may be either in the middle of running, or having been launched is in queue to start? I'm afraid that Windows may be behind in refreshing the screen and that's why she's not seeing some of the prompts or activity.
  • Would it be okay to launch Task Manager and check to see if ComboFix is running?
  • If so, would it show up under the applications tab or only under the processes tab?
  • Would it come up as pgpg (the renamed executable launched by Mom) or as ComboFix?

Steps she's taken/ events occurred so far have been:

  • Uninstalled Spyware Doctor
  • Uninstalled Malwarebytes' Anti-Malware
  • Disabled Windows Defender
  • Disabled Symantec Anti-Virus
  • Disabled Windows Firewall
  • Created a Restore Point
  • Tried several times to download ComboFix using the bleepingcomputer link in the ComboFix guide (http://www.bleepingcomputer.com/combofix/how-to-use-combofix)
  • Tried to locate ComboFix several times using <StartButton> <Search> when it could not be located on the Desktop
  • Emailed ComboFix to Mom and had her save it to the desktop as the same name that GMER had been saved as - vimla.exe. Got the prompt file already exists and authorized windows to replace it - this done to confirm Mom was actually saving to the Desktop and not somewhere else by mistake.
  • Had Mom close Firefox and the Search windows.
  • Tried to launch vimla.exe (ComboFix) - but it actually launched GMER
  • Had her exit from GMER
  • Had her launch Firefox again to access the email again.
  • Had her save ComboFix this time as pgpg to the Desktop.
  • Rename pgpg to pgpg.exe
  • Closed Firefox
  • Launched pgpg.exe - windows prompted to allow program - clicked <Continue>.
  • Saw a window briefly pop up showing download completed.
  • Watched for and did NOT see the initial blue box indicating ComboBox is preparing to run nor the Disclaimer of Warranty on Software box shown in the ComboFix guide.
  • Got a Windows prompt about Windows Explorer asking if she wanted it to Close, Restart, or Continue. I asked her to select Close.
  • After that the screen went white then later repainted.
  • Screen saver displayed
  • Desktop visible again
  • Periodically saw the Vista spinning wait symbol on the Desktop
  • Confirmed something was working by checking the disk access light on the front of the computer - it had always been blinking.
  • Waited a while for more activity but only saw the spinning wait symbol come up and go away periodically.
  • Told Mom to go to bed (it was midnight and we'd been working for 4 hours straight) and see in the morning what is on the screen.

I will post whatever we can see or figure out at this point. I will have her look for:
  • Any open ComboFix prompt or window
  • Any ComboFix log

If she only sees the desktop with no open windows, and the disk access light is blinking what should she do?
- launch Task Manager to see if ComboFix is running?
- try to do a Restart of the computer and then try to run ComboFix?
- do a hard stop of the computer (by pressing and holding the power key) and then start it up again and run ComboFix?

In other words, what is the best way to assess what state the computer is in - running slow and still running something, not doing anything, whether ComboFix has run, not run, etc. and the next steps to take?

Thank you as always for your time and assistance!!
 
My MAJOR concern is about shutting down/ restarting the computer while ComboFix is actually still running but not apparent from the screen i.e. if Windows hasn't refreshed the display even though ComboFix is running!
 
Update from Mom:

  • The display is showing the desktop with no open windows.
  • The HP Advisor window normally appears on the top center of the desktop. This window is greyed out and across it is the message "HP Advisor is not responding" She said this has been there since last night.
  • There is now a button in the bottom taskbar for the HP Advisor - this was NOT there last night when she went to bed. There is no other button in the taskbar. The far right of the taskbar is still showing the resident program icons it normally shows.
  • When she moves the mouse over anything in the bottom bar of the display - on the Start button, the quick lauch bar, the task bar - the Vista spinning wait circle appears. When she moves the mouse over any other area on the desktop, the arrow / selector symbol appears.
  • The normal sound speaker volume control icon in the task bar has a red bar across it now, when it normally doesn't
  • The screen periodically goes black but it seems to be the screen saver because if she moves the mouse the desktop reappears.
  • If she moves the mouse over the <Start> button the wait spinning circle appears; when she moves it back over an open part of the desktop it appears as an arrow.
  • Both the computer light and the dsl modem lights are flickering constantly.
  • There is nothing on the desktop labeled ComboFix; only related item is the ComboFix executable that had been saved as pgpg.exe
  • It's been about 9 hours since she'd launched ComboFix.
  • Did we make a mistake by not closing the HP Advisor and the Widgets bar on the right which normally shows things like a weather widget, a pictures widget, etc.? These items are always automatically started by Windows at startup. Could they be causing problems with ComboFix running?
  • A Microsoft Windows prompt window has opened up now indicating that HP Advisor is not responding and asking to either Continue or Wait.
  • I have asked Mom not to touch anything, not to respond to this new HP Advisor related prompt and not to even move the mouse!

What should she do about the Microsoft prompt window for the HP Advisor, and getting ComboFix running in general?
  • Wait longer?
  • Check what's running through Task Manager? Specifically also check to see if ComboFix is running?
  • Restart the system?
  • If Restart - she may have to do a hard shutdown by pressing and holding the power button since Windows is showing a spinning wait circle when she moves the mouse over the Start button.
 
Update:
The microsoft prompt window, indicating that the HP Advisor is not respoding and asking if we want to end or wait keeps being displayed and disappearing. When displayed it varies between being a blank white box, a blank blue box with a darker blue label bar, or a box with a blue label bar and a lighter display area with the prompt text showing.
 
Update:
The red bar going across the sound icon in the resident programs taskbar has gone away.
Moving the mouse over the Start button or the icons in the taskbar is once again showing an arrow, instead of the spinning wait circle.
But, no ComboFix window is showing still!
 
Hi,

System restart at this point shouldn't kill anything.

I think it might probably be the best to take the system to shop and let technician there repair the system. Alternatively I recommend to backup important files (pictures, documents, music) and do a reformat.

If you want me to continue on case then it would need you to borrow the system from your mom and keep it until we have finished. That is only working solution we can try via forum.
 
Hi Blade81,


System restart at this point shouldn't kill anything.
Click to expand...
If you want me to continue on case then it would need you to borrow the system from your mom and keep it until we have finished. That is only working solution we can try via forum.
Click to expand...

I understand your concern about the third party support we've you've helping with. Would you be willing to wait and see what the symptoms are once we restart the computer? I am also checking to see if a friend who is very computer literate is able to go to my parents and work with you directly through this thread.

Once we restart, would it be okay to re-enable Symantec's anti-virus and run its scan rather than trying to run ComboFix?

Alternatively I recommend to backup important files (pictures, documents, music) and do a reformat.
Click to expand...

Do you think a reformat is really necessary? There are several programs installed on that machine that we cannot reinstall properly. These are tax preparation programs my parents have used and the company no longer makes the updates available. The typical install involved downloading and applying updates after installing a shell from the purchased CD. They really need these to maintain the records that the authorities require them to maintain!

I think it might probably be the best to take the system to shop and let technician there repair the system.
Click to expand...
This would be quite difficult for them; my Dad really cannot carry the computer and walk because of issues with his right leg and knee!

If you could just get us to where we can be sure the virus is not there, and the system is somewhat stable then I can do the rest of the cleanup. They really need it to be working quickly so they can do their current taxes!!
I can follow up with the rest of the clean up when I go to visit them later in April!!

Please, please help us a little longer!! Perhaps there are some less dangerous or sensitive scans we can run than ComboFix to get them to a safe environment to just get some important personal legal filing work completed!!
 
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