Can't run any .exe

citywomanpg · Mar 25, 2010

Techie friend will followup next instructions

Hi Blade81,

I've spoken to a friend who will go to my parents and follow whatever next steps you provide. He is very computer literate and will post back directly into this thread without any third person's involvement. I hope you will continue supporting us!!

Here is the status after restarting the computer:

There are no longer any pop-ups happening.
Since the first set of scans you'd had us run (exeHelper, DDS) she has been able to run .exe and uninstall programs.
For the time being Windows Firewall has been enabled.
Symantec Corporate anti-virus client has been enabled.
Virus definitions for the anti-virus have been updated.
She can get on the internet using both IE and Firefox under the Admin and the Guest id's. However, the Personal ID she was using when the virus attack happened is still not letting her get online using IE, but is letting her get online using Firefox.

I have not let her try out any sensitive programs for fear that it could highlight files that need to be protected.

My friend will run through any next steps you tell us for cleaning out any remaining hidden malware. Please provide the next steps we have to perform to make sure the computer has been cleaned and is safe.

Thank you VERY much for your continued help!!

Blade81 · Mar 25, 2010

Hi,

Ok, we'll try to get the case further

. Next I would need to see fresh DDS logs and ComboFix.txt contents if the file got generated. If it didn't then ComboFix should be run again making sure Symantec Antivirus (and other protection software if on board) is disabled before that. These should be run under the account with remaining issues.

citywomanpg · Mar 26, 2010

Thank you, thank you, thank you! :yahoo:

These should be run under the account with remaining issues.

There are 2 administrative IDs on the machine: Gupta and Admin and they both may have problems.

Gupta is the more important one which my parents have always used and contains the important files. This is the ID Mom was logged in when the computer got infected. However, all of the work done so far with you had to be done under Admin because after the virus attack Mom could not get online under Gupta. As of today, she IS able to get online under Gupta so could we do Gupta first and then look at doing Admin later on?

Next I would need to see fresh DDS logs and ComboFix.txt contents if the file got generated. If it didn't then ComboFix should be run again making sure Symantec Antivirus (and other protection software if on board) is disabled before that.

I want my friend to run the ComboFix for reasons well known to you. He cannot go until tomorrow so that log will be posted later. In the meantime I'm posting the logs from DDS. I will do all activity under Gupta now since that is the more important ID. It has administrative rights also.

Note under Gupta the IE browser is not finding the internet connection while Firefox is. Also, the sound is not working.

Please let me know if there is anything else to be done before the ComboFix is run. If you don't post anything else we will know that you're waiting for the ComboFix log.

Thank you as always for your help.

***************************

DDS (Ver_10-03-17.01) - NTFSx86
Run by gupta at 21:58:43.34 on Thu 03/25/2010
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1918.1002 [GMT -4:00]

AV: Symantec AntiVirus *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
SP: Symantec AntiVirus *enabled* (Updated) {6C85A515-B91D-4D2B-AF18-40984A4A8493}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\TeamViewer\Version5\TeamViewer_Service.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Symantec AntiVirus\VPTray.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Caplio Software\RGateLXP.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\hp\kbd\kbd.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\gupta\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=desktop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=desktop
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uInternet Settings,ProxyOverride = <local>
mWinlogon: Userinit=c:\windows\system32\Userinit.exe
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Verizon Broadband Toolbar: {a057a204-bacc-4d26-8398-26fadcf27386} - c:\progra~1\verizo~1\VERIZO~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.4723.1820\swg.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Verizon Broadband Toolbar: {a057a204-bacc-4d26-8398-26fadcf27386} - c:\progra~1\verizo~1\VERIZO~1.DLL
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [HPAdvisor] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [htlgpyth] c:\users\gupta\appdata\local\etavah\xsmmsftav.exe
uRun: [fuxvdyrv] c:\users\gupta\appdata\local\nuqiod\xhsysftav.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [KBD] c:\hp\kbd\KbdStub.EXE
mRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [<NO NAME>]
mRun: [SnapfishMediaDetector] c:\program files\snapfish media detector\SnapfishMediaDetector.exe
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Verizon_McciTrayApp] "c:\program files\verizon\McciTrayApp.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\ricohg~1.lnk - c:\program files\caplio software\RGateLXP.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\snapfi~1.lnk - c:\program files\snapfish media detector\SnapfishMediaDetector.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemydsl.verizon.net/sdcCommon/download/DSL/Verizon%20High%20Speed%20Internet%20Installer.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://javadl-esd.sun.com/update/1.4.2/jinstall-1_4-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: intu-help-qb1 - {9B0F96C7-2E4B-433e-ABF3-043BA1B54AE3} - c:\program files\intuit\quickbooks 2008\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\gupta\appdata\roaming\mozilla\firefox\profiles\j48hopv2.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.hotmail.com
FF - plugin: c:\program files\google\update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\j2re1.4.2_15\bin\NPJava11.dll
FF - plugin: c:\program files\java\j2re1.4.2_15\bin\NPJava12.dll
FF - plugin: c:\program files\java\j2re1.4.2_15\bin\NPJava13.dll
FF - plugin: c:\program files\java\j2re1.4.2_15\bin\NPJava14.dll
FF - plugin: c:\program files\java\j2re1.4.2_15\bin\NPJava32.dll
FF - plugin: c:\program files\java\j2re1.4.2_15\bin\NPJPI142_15.dll
FF - plugin: c:\program files\java\j2re1.4.2_15\bin\NPOJI610.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-11-28 1962136]
R2 TeamViewer5;TeamViewer 5;c:\program files\teamviewer\version5\TeamViewer_Service.exe [2010-1-12 185640]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-1-18 102448]
R3 teamviewervpn;TeamViewer VPN Adapter;c:\windows\system32\drivers\teamviewervpn.sys [2009-11-9 25088]
R3 vmcam326av;HP Camera;c:\windows\system32\drivers\vmcam326av.sys [2007-8-22 100096]
R3 vvftav;326 Solborn filter service name, vista ver;c:\windows\system32\drivers\vvftav.sys [2007-8-22 279680]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-3-25 135664]
S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-11-28 122008]

=============== Created Last 30 ================

2010-03-23 19:10:23 181632 ------w- c:\windows\system32\MpSigStub.exe
2010-03-20 16:15:22 0 d-----w- c:\users\gupta\appdata\roaming\Malwarebytes
2010-03-20 16:12:37 0 d-----w- c:\programdata\Malwarebytes
2010-03-20 15:24:26 0 d-----w- c:\users\gupta\appdata\roaming\AVG8
2010-03-20 15:18:30 0 d---a-w- c:\programdata\TEMP
2010-03-20 15:06:13 0 d-----w- c:\program files\CCleaner
2010-03-11 11:40:16 24064 ----a-w- c:\windows\system32\nshhttp.dll
2010-03-11 11:40:10 411136 ----a-w- c:\windows\system32\drivers\http.sys
2010-03-11 11:40:10 31232 ----a-w- c:\windows\system32\httpapi.dll
2010-02-24 12:14:45 2048 ----a-w- c:\windows\system32\tzres.dll
2010-02-24 12:13:49 523776 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-02-24 12:13:49 511488 ----a-w- c:\windows\system32\RMActivate.exe
2010-02-24 12:13:48 472576 ----a-w- c:\windows\system32\secproc_isv.dll
2010-02-24 12:13:48 472064 ----a-w- c:\windows\system32\secproc.dll
2010-02-24 12:13:48 347136 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-02-24 12:13:48 346624 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-02-24 12:13:46 151040 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-02-24 12:13:46 151040 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-02-24 12:13:45 329216 ----a-w- c:\windows\system32\msdrm.dll

==================== Find3M ====================

2010-01-18 16:19:54 51200 ----a-w- c:\windows\inf\infpub.dat
2010-01-18 16:19:54 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-01-18 16:19:53 86016 ----a-w- c:\windows\inf\infstor.dat
2009-12-28 12:35:50 11776 ----a-w- c:\windows\system32\tsbyuv.dll
2009-12-28 12:35:00 1314816 ----a-w- c:\windows\system32\quartz.dll
2009-12-28 12:32:34 22528 ----a-w- c:\windows\system32\msyuv.dll
2009-12-28 12:32:32 31744 ----a-w- c:\windows\system32\msvidc32.dll
2009-12-28 12:32:32 123904 ----a-w- c:\windows\system32\msvfw32.dll
2009-12-28 12:32:25 13312 ----a-w- c:\windows\system32\msrle32.dll
2009-12-28 12:31:22 82944 ----a-w- c:\windows\system32\mciavi32.dll
2009-12-28 12:31:01 50176 ----a-w- c:\windows\system32\iyuv_32.dll
2009-12-28 12:28:43 91136 ----a-w- c:\windows\system32\avifil32.dll
2009-12-28 12:28:43 65024 ----a-w- c:\windows\system32\avicap32.dll
2009-01-24 20:07:17 174 --sha-w- c:\program files\desktop.ini
2009-01-24 19:34:57 665600 ----a-w- c:\windows\inf\drvindex.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-04-29 12:21:23 16384 --sha-w- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2009-04-29 12:21:23 32768 --sha-w- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2009-04-29 12:21:23 16384 --sha-w- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\cookies\index.dat
2008-05-28 13:06:36 22 --sha-w- c:\windows\sminst\HPCD.sys

============= FINISH: 22:00:27.71 ===============

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-03-17.01)

Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 7/17/2007 9:20:43 AM
System Uptime: 3/25/2010 9:20:27 PM (1 hours ago)

Motherboard: ASUSTek Computer INC. | | NARRA2
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4400+ | Socket AM2 | 1000/200mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 289 GiB total, 123.999 GiB free.
D: is FIXED (NTFS) - 9 GiB total, 1.005 GiB free.
E: is CDROM (UDF)
J: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

==== Installed Programs ======================

µTorrent
Activation Assistant for the 2007 Microsoft Office suites
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 8.1.3
Apple Mobile Device Support
Apple Software Update
ArcSoft VideoImpression 2
AutoUpdate
Caplio Software
Cards_Calendar_OrderGift_DoMorePlugout
CCleaner
DivX Codec
DivX Player
DivX Web Player
Enhanced Multimedia Keyboard Solution
ERUNT 1.1j
Google Toolbar for Internet Explorer
Google Update Helper
H&R Block New York 2009
H&R Block Premium + Efile + State 2009
Hardware Diagnostic Tools
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Customer Experience Enhancements
HP Customer Feedback
HP Easy Setup - Frontend
HP On-Screen Cap/Num/Scroll Lock Indicator
HP Photosmart Essential 2.5
HP Photosmart Essential 3.0
HP Picasso Media Center Add-In
HP Total Care Advisor
HP Update
HP Webcam
HP Webcam User’s Guide
HPPhotoSmartPhotobookWebPack1
ImgBurn
iTunes
Java 2 Runtime Environment, SE v1.4.2_15
LightScribe 1.4.142.1
LiveUpdate 3.2 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Microsoft .NET Framework 3.5 SP1
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
Mozilla Firefox (3.5.8)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
muvee autoProducer 6.0
My HP Games
NVIDIA Drivers
Pdf995 (installed by TaxCut)
PdfEdit995 (installed by TaxCut)
PSSWCORE
Python 2.4.3
QuickBooks Simple Start 2008
QuickTime
RealPlayer
Realtek High Definition Audio Driver
Rhapsody
Rhapsody Player Engine
Roxio Activation Module
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Express Labeler 3
Roxio MyDVD Basic v9
Scan to PDF v1.2 Trial
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB978380)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB978382)
Security Update for Microsoft Office Outlook 2007 (KB972363)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office Publisher 2007 (KB969693)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Skype™ 3.8
Snapfish Media Detector
Soft Data Fax Modem with SmartCP
SupportSoft Assisted Service
Symantec AntiVirus
TaxCut 2003
TaxCut 2004
TaxCut Connecticut 2007
TaxCut Deluxe 2005
TaxCut New York 2007
TaxCut New York 2008
TaxCut Premium + State + Efile 2008
TaxCut Premium + State 2007
TaxCut Premium 2006
TeamViewer 5
The Rosetta Stone Classic
Update for 2007 Microsoft Office System (KB967642)
Update for 2007 Microsoft Office System (KB977724)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office InfoPath 2007 (KB976416)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 (KB974561)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (kb979895)
Verizon Broadband Toolbar (IE only)
Verizon Broadband Toolbar Firefox only
Verizon Help and Support Tool
Verizon High Speed Internet
VideoToolkit01
WinRAR archiver
WinZip 14.0
Yahoo! Toolbar
Yahoo! Toolbar for Internet Explorer

==== End Of File ===========================

Blade81 · Mar 26, 2010

IMPORTANT I notice there are signs of one or more P2P (Peer to Peer) File Sharing Programs on your computer.

µTorrent

I'd like you to read this thread.

Please go to Control Panel > Programs and Features and uninstall the programs listed above (in red).

P2P programs won't make system safer.

As of today, she IS able to get online under Gupta so could we do Gupta first and then look at doing Admin later on?

We can deal the cleaning via "Gupta" account. That should take care of the other account too. What it comes to that IE issue it should be checked that proxy is disabled:
1. Start IE.
2. Click Tools->Internet Options and go to connections tab there.
3. Click Lan settings and uncheck proxy server related checkbox.
4. Click ok to close lan settings and internet options windows.

I shall wait for that ComboFix log next.

citywomanpg · Mar 28, 2010

Hi Blade81,

uTorrent has been uninstalled.
Internet access is once again available through IE; however interesting item was that shortly after it was enabled, Symantec' s anti-virus gave a message about a trojan on the computer.

Here's the ComboFix log:

ComboFix 10-03-26.02 - gupta 03/27/2010 13:12:24.1.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1918.1013 [GMT -4:00]
Running from: c:\users\gupta\Desktop\ComboFix.exe
AV: Symantec AntiVirus *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
SP: Symantec AntiVirus *disabled* (Updated) {6C85A515-B91D-4D2B-AF18-40984A4A8493}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\$recycle.bin\S-1-5-21-2135763593-744632397-750408714-500
c:\$recycle.bin\S-1-5-21-2152478756-3922319563-605102323-500
c:\$recycle.bin\S-1-5-21-2261572324-4014045554-3213746203-500
c:\users\Admin\Documents\Registry March 15_2008.reg
c:\users\gupta\Documents\RedistrySave092206.reg
c:\users\gupta\Documents\RegExport011902.reg
c:\users\gupta\Documents\RegExport011902b.reg

.
((((((((((((((((((((((((( Files Created from 2010-02-27 to 2010-03-27 )))))))))))))))))))))))))))))))
.

2010-03-27 17:27 . 2010-03-27 17:28 -------- d-----w- c:\users\gupta\AppData\Local\temp
2010-03-27 17:27 . 2010-03-27 17:27 -------- d-----w- c:\users\Guest\AppData\Local\temp
2010-03-27 17:27 . 2010-03-27 17:27 -------- d-----w- c:\users\Default\AppData\Local\temp
2010-03-27 17:27 . 2010-03-27 17:27 -------- d-----w- c:\users\Admin\AppData\Local\temp
2010-03-25 16:22 . 2010-03-25 16:22 509552 ----a-w- c:\programdata\Google\Google Toolbar\Update\gtb2628.tmp.exe
2010-03-25 16:16 . 2010-03-24 06:00 177520 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\NAVENG32.DLL
2010-03-25 16:16 . 2010-03-24 06:00 1647984 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\NAVEX32A.DLL
2010-03-25 16:16 . 2010-03-24 06:00 1324720 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\NAVEX15.SYS
2010-03-25 16:16 . 2010-03-24 06:00 84912 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\NAVENG.SYS
2010-03-25 16:16 . 2010-03-24 06:00 371248 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\EECTRL.SYS
2010-03-25 16:16 . 2010-03-24 06:00 2747440 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\CCERASER.DLL
2010-03-25 16:16 . 2010-03-24 06:00 259440 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\ECMSVR32.DLL
2010-03-25 16:16 . 2010-03-24 06:00 102448 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\ERASER.SYS
2010-03-24 23:42 . 2010-03-24 23:42 -------- d-----w- c:\users\Admin\AppData\Roaming\Malwarebytes
2010-03-23 19:25 . 2010-03-23 19:25 680 ----a-w- c:\users\gupta\AppData\Local\d3d9caps.dat
2010-03-23 19:10 . 2010-02-24 14:16 181632 ------w- c:\windows\system32\MpSigStub.exe
2010-03-20 16:15 . 2010-03-20 16:15 -------- d-----w- c:\users\gupta\AppData\Roaming\Malwarebytes
2010-03-20 16:12 . 2010-03-20 16:12 -------- d-----w- c:\programdata\Malwarebytes
2010-03-20 15:24 . 2010-03-20 15:24 -------- d-----w- c:\users\gupta\AppData\Roaming\AVG8
2010-03-20 15:06 . 2010-03-20 15:25 -------- d-----w- c:\program files\CCleaner
2010-03-19 22:02 . 2010-03-19 22:04 -------- d-----w- c:\program files\ERUNT
2010-03-19 16:08 . 2010-03-25 16:26 -------- d-----w- c:\users\gupta\AppData\Local\nuqiod
2010-03-19 16:08 . 2010-03-25 16:26 -------- d-----w- c:\users\gupta\AppData\Local\etavah
2010-03-11 11:40 . 2010-02-20 23:39 24064 ----a-w- c:\windows\system32\nshhttp.dll
2010-03-11 11:40 . 2010-02-20 23:37 31232 ----a-w- c:\windows\system32\httpapi.dll
2010-03-11 11:40 . 2010-02-20 21:18 411136 ----a-w- c:\windows\system32\drivers\http.sys
2010-03-05 19:21 . 2010-03-05 19:22 3444064 ----a-w- c:\programdata\TaxCut\2009\Update\NY45014601cupd.exe
2010-03-02 19:57 . 2010-03-02 20:01 19485640 ----a-w- c:\programdata\TaxCut\2009\Update\US64016501cupd.exe
2010-02-27 11:58 . 2010-02-27 11:58 690952 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight\SpotlightResources.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-03-25 16:24 . 2008-06-24 11:31 -------- d-----w- c:\program files\Google
2010-03-25 16:21 . 2007-11-10 14:23 131024 ----a-w- c:\users\Guest\AppData\Local\GDIPFONTCACHEV1.DAT
2010-03-20 15:36 . 2007-08-22 14:01 131024 ----a-w- c:\users\Admin\AppData\Local\GDIPFONTCACHEV1.DAT
2010-03-11 12:16 . 2006-11-02 11:18 -------- d-----w- c:\program files\Windows Mail
2010-03-11 11:50 . 2007-04-24 18:39 -------- d-----w- c:\programdata\Microsoft Help
2010-02-25 12:36 . 2007-08-21 18:27 131024 ----a-w- c:\users\gupta\AppData\Local\GDIPFONTCACHEV1.DAT
2010-02-14 18:42 . 2010-02-14 18:38 18203568 ----a-w- c:\programdata\TaxCut\2009\Update\US60016401cupd.exe
2010-02-10 21:16 . 2010-02-10 21:16 3299512 ----a-w- c:\programdata\TaxCut\2009\Downloads\HRBlockNY.exe
2010-02-10 20:40 . 2010-02-10 20:37 16820888 ----a-w- c:\programdata\TaxCut\2009\Update\US42026001cupd.exe
2010-01-25 12:48 . 2010-02-24 12:13 472576 ----a-w- c:\windows\system32\secproc_isv.dll
2010-01-25 12:48 . 2010-02-24 12:13 151040 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-01-25 12:48 . 2010-02-24 12:13 151040 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-01-25 12:48 . 2010-02-24 12:13 472064 ----a-w- c:\windows\system32\secproc.dll
2010-01-25 12:45 . 2010-02-24 12:13 329216 ----a-w- c:\windows\system32\msdrm.dll
2010-01-25 08:35 . 2010-02-24 12:13 346624 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-01-25 08:35 . 2010-02-24 12:13 523776 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-01-25 08:34 . 2010-02-24 12:13 511488 ----a-w- c:\windows\system32\RMActivate.exe
2010-01-25 08:34 . 2010-02-24 12:13 347136 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-01-23 09:44 . 2010-02-24 12:14 2048 ----a-w- c:\windows\system32\tzres.dll
2010-01-17 06:00 . 2010-01-18 14:40 1647984 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\NAVEX32A.DLL
2010-01-17 06:00 . 2010-01-18 14:40 84912 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\NAVENG.SYS
2010-01-17 06:00 . 2010-01-18 14:40 371248 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\EECTRL.SYS
2010-01-17 06:00 . 2010-01-18 14:40 2747440 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\CCERASER.DLL
2010-01-17 06:00 . 2010-01-18 14:40 259440 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\ECMSVR32.DLL
2010-01-17 06:00 . 2010-01-18 14:40 177520 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\NAVENG32.DLL
2010-01-17 06:00 . 2010-01-18 14:40 1323568 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\NAVEX15.SYS
2010-01-17 06:00 . 2010-01-18 14:40 102448 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\ERASER.SYS
2010-01-01 17:42 . 2010-01-01 17:40 8688328 ----a-w- c:\programdata\TaxCut\2009\Update\US30024202cupd.exe
2010-01-01 17:28 . 2007-08-28 01:26 15485984 ----a-w- c:\programdata\WildTangent\My HP Game Console\Downloads\Installers\SetupGamesClient.exe
2010-01-01 17:25 . 2010-01-01 17:25 484976 ----a-w- c:\programdata\Google\Google Toolbar\Update\gtb699D.tmp.exe
2009-12-28 12:35 . 2010-02-10 12:22 11776 ----a-w- c:\windows\system32\tsbyuv.dll
2009-12-28 12:35 . 2010-02-10 12:22 1314816 ----a-w- c:\windows\system32\quartz.dll
2009-12-28 12:32 . 2010-02-10 12:22 22528 ----a-w- c:\windows\system32\msyuv.dll
2009-12-28 12:32 . 2010-02-10 12:22 31744 ----a-w- c:\windows\system32\msvidc32.dll
2009-12-28 12:32 . 2010-02-10 12:22 123904 ----a-w- c:\windows\system32\msvfw32.dll
2009-12-28 12:32 . 2010-02-10 12:22 13312 ----a-w- c:\windows\system32\msrle32.dll
2009-12-28 12:31 . 2010-02-10 12:22 82944 ----a-w- c:\windows\system32\mciavi32.dll
2009-12-28 12:31 . 2010-02-10 12:22 50176 ----a-w- c:\windows\system32\iyuv_32.dll
2009-12-28 12:28 . 2010-02-10 12:22 65024 ----a-w- c:\windows\system32\avicap32.dll
2009-12-28 12:28 . 2010-02-10 12:22 91136 ----a-w- c:\windows\system32\avifil32.dll
2008-05-28 13:06 . 2008-05-28 13:06 22 --sha-w- c:\windows\SMINST\HPCD.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2008-01-19 1233920]
"HPAdvisor"="c:\program files\Hewlett-Packard\HP Advisor\HPAdvisor.exe" [2007-03-13 1773568]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-19 125952]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-12-28 39408]
"WindowsWelcomeCenter"="oobefldr.dll" [2008-01-19 2153472]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-19 1008184]
"hpsysdrv"="c:\hp\support\hpsysdrv.exe" [2006-09-28 65536]
"KBD"="c:\hp\KBD\KbdStub.EXE" [2006-12-08 65536]
"OsdMaestro"="c:\program files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe" [2007-02-15 118784]
"RtHDVCpl"="RtHDVCpl.exe" [2008-01-15 4874240]
"SnapfishMediaDetector"="c:\program files\Snapfish Media Detector\SnapfishMediaDetector.exe" [2007-03-02 1441792]
"Symantec PIF AlertEng"="c:\program files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2007-03-12 517768]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2006-11-22 107112]
"vptray"="c:\progra~1\SYMANT~1\VPTray.exe" [2006-11-28 134808]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2008-10-25 31072]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2008-03-29 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-03-30 267048]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-05-08 54840]
"hpqSRMon"="c:\program files\HP\Digital Imaging\bin\hpqSRMon.exe" [2008-03-13 81920]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-10-15 39792]
"Verizon_McciTrayApp"="c:\program files\Verizon\McciTrayApp.exe" [2009-01-30 1553920]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2008-05-23 13539872]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2008-05-23 92704]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"Launcher"="c:\windows\SMINST\launcher.exe" [2007-03-07 44168]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
QuickBooks Update Agent.lnk - c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2008-2-27 972064]
RICOH Gate La.lnk - c:\program files\Caplio Software\RGateLXP.exe [2008-5-23 364544]
Snapfish Media Detector.lnk - c:\program files\Snapfish Media Detector\SnapfishMediaDetector.exe [2007-3-2 1441792]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

R0 sptd;sptd;c:\windows\System32\Drivers\sptd.sys [2007-08-22 685816]
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-03-25 135664]
R3 SavRoam;SavRoam;c:\program files\Symantec AntiVirus\SavRoam.exe [2006-11-28 122008]
S2 TeamViewer5;TeamViewer 5;c:\program files\TeamViewer\Version5\TeamViewer_Service.exe [2010-01-12 185640]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2010-01-17 102448]
S3 teamviewervpn;TeamViewer VPN Adapter;c:\windows\system32\DRIVERS\teamviewervpn.sys [2009-11-09 25088]
S3 vmcam326av;HP Camera;c:\windows\system32\Drivers\vmcam326av.sys [2007-04-13 100096]
S3 vvftav;326 Solborn filter service name, vista ver;c:\windows\system32\drivers\vvftav.sys [2007-04-13 279680]

.
Contents of the 'Scheduled Tasks' folder

2010-03-27 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-03-25 16:24]

2010-03-27 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-03-25 16:24]

2010-03-27 c:\windows\Tasks\User_Feed_Synchronization-{4B39031A-853A-408B-A414-5F6FE0205359}.job
- c:\windows\system32\msfeedssync.exe [2008-07-31 07:33]

2010-03-27 c:\windows\Tasks\User_Feed_Synchronization-{B7029FEE-B4D3-4843-AD38-D982A4F3F1C0}.job
- c:\windows\system32\msfeedssync.exe [2008-07-31 07:33]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=desktop
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uInternet Settings,ProxyOverride = <local>
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
FF - ProfilePath - c:\users\gupta\AppData\Roaming\Mozilla\Firefox\Profiles\j48hopv2.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.hotmail.com
FF - plugin: c:\program files\Google\Update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJava11.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJava12.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJava13.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJava14.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJava32.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJPI142_15.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPOJI610.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-htlgpyth - c:\users\gupta\AppData\Local\etavah\xsmmsftav.exe
HKCU-Run-fuxvdyrv - c:\users\gupta\AppData\Local\nuqiod\xhsysftav.exe

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-03-27 13:28
Windows 6.0.6001 Service Pack 1 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

c:\users\gupta\AppData\Local\Temp\catchme.dll 53248 bytes executable

scan completed successfully
hidden files: 1

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2010-03-27 13:33:13
ComboFix-quarantined-files.txt 2010-03-27 17:33

Pre-Run: 132,140,613,632 bytes free
Post-Run: 132,136,562,688 bytes free

- - End Of File - - 520C0FF8C5DBC3C7F66CB5E6F522FFAA

citywomanpg · Mar 28, 2010

Sorry, I forgot to turn off word wrap in Notepad before posting the ComboFix log; Here it is again:

ComboFix 10-03-26.02 - gupta 03/27/2010 13:12:24.1.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1918.1013 [GMT -4:00]
Running from: c:\users\gupta\Desktop\ComboFix.exe
AV: Symantec AntiVirus *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
SP: Symantec AntiVirus *disabled* (Updated) {6C85A515-B91D-4D2B-AF18-40984A4A8493}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\$recycle.bin\S-1-5-21-2135763593-744632397-750408714-500
c:\$recycle.bin\S-1-5-21-2152478756-3922319563-605102323-500
c:\$recycle.bin\S-1-5-21-2261572324-4014045554-3213746203-500
c:\users\Admin\Documents\Registry March 15_2008.reg
c:\users\gupta\Documents\RedistrySave092206.reg
c:\users\gupta\Documents\RegExport011902.reg
c:\users\gupta\Documents\RegExport011902b.reg

.
((((((((((((((((((((((((( Files Created from 2010-02-27 to 2010-03-27 )))))))))))))))))))))))))))))))
.

2010-03-27 17:27 . 2010-03-27 17:28 -------- d-----w- c:\users\gupta\AppData\Local\temp
2010-03-27 17:27 . 2010-03-27 17:27 -------- d-----w- c:\users\Guest\AppData\Local\temp
2010-03-27 17:27 . 2010-03-27 17:27 -------- d-----w- c:\users\Default\AppData\Local\temp
2010-03-27 17:27 . 2010-03-27 17:27 -------- d-----w- c:\users\Admin\AppData\Local\temp
2010-03-25 16:22 . 2010-03-25 16:22 509552 ----a-w- c:\programdata\Google\Google Toolbar\Update\gtb2628.tmp.exe
2010-03-25 16:16 . 2010-03-24 06:00 177520 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\NAVENG32.DLL
2010-03-25 16:16 . 2010-03-24 06:00 1647984 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\NAVEX32A.DLL
2010-03-25 16:16 . 2010-03-24 06:00 1324720 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\NAVEX15.SYS
2010-03-25 16:16 . 2010-03-24 06:00 84912 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\NAVENG.SYS
2010-03-25 16:16 . 2010-03-24 06:00 371248 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\EECTRL.SYS
2010-03-25 16:16 . 2010-03-24 06:00 2747440 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\CCERASER.DLL
2010-03-25 16:16 . 2010-03-24 06:00 259440 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\ECMSVR32.DLL
2010-03-25 16:16 . 2010-03-24 06:00 102448 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\ERASER.SYS
2010-03-24 23:42 . 2010-03-24 23:42 -------- d-----w- c:\users\Admin\AppData\Roaming\Malwarebytes
2010-03-23 19:25 . 2010-03-23 19:25 680 ----a-w- c:\users\gupta\AppData\Local\d3d9caps.dat
2010-03-23 19:10 . 2010-02-24 14:16 181632 ------w- c:\windows\system32\MpSigStub.exe
2010-03-20 16:15 . 2010-03-20 16:15 -------- d-----w- c:\users\gupta\AppData\Roaming\Malwarebytes
2010-03-20 16:12 . 2010-03-20 16:12 -------- d-----w- c:\programdata\Malwarebytes
2010-03-20 15:24 . 2010-03-20 15:24 -------- d-----w- c:\users\gupta\AppData\Roaming\AVG8
2010-03-20 15:06 . 2010-03-20 15:25 -------- d-----w- c:\program files\CCleaner
2010-03-19 22:02 . 2010-03-19 22:04 -------- d-----w- c:\program files\ERUNT
2010-03-19 16:08 . 2010-03-25 16:26 -------- d-----w- c:\users\gupta\AppData\Local\nuqiod
2010-03-19 16:08 . 2010-03-25 16:26 -------- d-----w- c:\users\gupta\AppData\Local\etavah
2010-03-11 11:40 . 2010-02-20 23:39 24064 ----a-w- c:\windows\system32\nshhttp.dll
2010-03-11 11:40 . 2010-02-20 23:37 31232 ----a-w- c:\windows\system32\httpapi.dll
2010-03-11 11:40 . 2010-02-20 21:18 411136 ----a-w- c:\windows\system32\drivers\http.sys
2010-03-05 19:21 . 2010-03-05 19:22 3444064 ----a-w- c:\programdata\TaxCut\2009\Update\NY45014601cupd.exe
2010-03-02 19:57 . 2010-03-02 20:01 19485640 ----a-w- c:\programdata\TaxCut\2009\Update\US64016501cupd.exe
2010-02-27 11:58 . 2010-02-27 11:58 690952 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight\SpotlightResources.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-03-25 16:24 . 2008-06-24 11:31 -------- d-----w- c:\program files\Google
2010-03-25 16:21 . 2007-11-10 14:23 131024 ----a-w- c:\users\Guest\AppData\Local\GDIPFONTCACHEV1.DAT
2010-03-20 15:36 . 2007-08-22 14:01 131024 ----a-w- c:\users\Admin\AppData\Local\GDIPFONTCACHEV1.DAT
2010-03-11 12:16 . 2006-11-02 11:18 -------- d-----w- c:\program files\Windows Mail
2010-03-11 11:50 . 2007-04-24 18:39 -------- d-----w- c:\programdata\Microsoft Help
2010-02-25 12:36 . 2007-08-21 18:27 131024 ----a-w- c:\users\gupta\AppData\Local\GDIPFONTCACHEV1.DAT
2010-02-14 18:42 . 2010-02-14 18:38 18203568 ----a-w- c:\programdata\TaxCut\2009\Update\US60016401cupd.exe
2010-02-10 21:16 . 2010-02-10 21:16 3299512 ----a-w- c:\programdata\TaxCut\2009\Downloads\HRBlockNY.exe
2010-02-10 20:40 . 2010-02-10 20:37 16820888 ----a-w- c:\programdata\TaxCut\2009\Update\US42026001cupd.exe
2010-01-25 12:48 . 2010-02-24 12:13 472576 ----a-w- c:\windows\system32\secproc_isv.dll
2010-01-25 12:48 . 2010-02-24 12:13 151040 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-01-25 12:48 . 2010-02-24 12:13 151040 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-01-25 12:48 . 2010-02-24 12:13 472064 ----a-w- c:\windows\system32\secproc.dll
2010-01-25 12:45 . 2010-02-24 12:13 329216 ----a-w- c:\windows\system32\msdrm.dll
2010-01-25 08:35 . 2010-02-24 12:13 346624 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-01-25 08:35 . 2010-02-24 12:13 523776 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-01-25 08:34 . 2010-02-24 12:13 511488 ----a-w- c:\windows\system32\RMActivate.exe
2010-01-25 08:34 . 2010-02-24 12:13 347136 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-01-23 09:44 . 2010-02-24 12:14 2048 ----a-w- c:\windows\system32\tzres.dll
2010-01-17 06:00 . 2010-01-18 14:40 1647984 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\NAVEX32A.DLL
2010-01-17 06:00 . 2010-01-18 14:40 84912 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\NAVENG.SYS
2010-01-17 06:00 . 2010-01-18 14:40 371248 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\EECTRL.SYS
2010-01-17 06:00 . 2010-01-18 14:40 2747440 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\CCERASER.DLL
2010-01-17 06:00 . 2010-01-18 14:40 259440 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\ECMSVR32.DLL
2010-01-17 06:00 . 2010-01-18 14:40 177520 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\NAVENG32.DLL
2010-01-17 06:00 . 2010-01-18 14:40 1323568 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\NAVEX15.SYS
2010-01-17 06:00 . 2010-01-18 14:40 102448 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\ERASER.SYS
2010-01-01 17:42 . 2010-01-01 17:40 8688328 ----a-w- c:\programdata\TaxCut\2009\Update\US30024202cupd.exe
2010-01-01 17:28 . 2007-08-28 01:26 15485984 ----a-w- c:\programdata\WildTangent\My HP Game Console\Downloads\Installers\SetupGamesClient.exe
2010-01-01 17:25 . 2010-01-01 17:25 484976 ----a-w- c:\programdata\Google\Google Toolbar\Update\gtb699D.tmp.exe
2009-12-28 12:35 . 2010-02-10 12:22 11776 ----a-w- c:\windows\system32\tsbyuv.dll
2009-12-28 12:35 . 2010-02-10 12:22 1314816 ----a-w- c:\windows\system32\quartz.dll
2009-12-28 12:32 . 2010-02-10 12:22 22528 ----a-w- c:\windows\system32\msyuv.dll
2009-12-28 12:32 . 2010-02-10 12:22 31744 ----a-w- c:\windows\system32\msvidc32.dll
2009-12-28 12:32 . 2010-02-10 12:22 123904 ----a-w- c:\windows\system32\msvfw32.dll
2009-12-28 12:32 . 2010-02-10 12:22 13312 ----a-w- c:\windows\system32\msrle32.dll
2009-12-28 12:31 . 2010-02-10 12:22 82944 ----a-w- c:\windows\system32\mciavi32.dll
2009-12-28 12:31 . 2010-02-10 12:22 50176 ----a-w- c:\windows\system32\iyuv_32.dll
2009-12-28 12:28 . 2010-02-10 12:22 65024 ----a-w- c:\windows\system32\avicap32.dll
2009-12-28 12:28 . 2010-02-10 12:22 91136 ----a-w- c:\windows\system32\avifil32.dll
2008-05-28 13:06 . 2008-05-28 13:06 22 --sha-w- c:\windows\SMINST\HPCD.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2008-01-19 1233920]
"HPAdvisor"="c:\program files\Hewlett-Packard\HP Advisor\HPAdvisor.exe" [2007-03-13 1773568]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-19 125952]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-12-28 39408]
"WindowsWelcomeCenter"="oobefldr.dll" [2008-01-19 2153472]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-19 1008184]
"hpsysdrv"="c:\hp\support\hpsysdrv.exe" [2006-09-28 65536]
"KBD"="c:\hp\KBD\KbdStub.EXE" [2006-12-08 65536]
"OsdMaestro"="c:\program files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe" [2007-02-15 118784]
"RtHDVCpl"="RtHDVCpl.exe" [2008-01-15 4874240]
"SnapfishMediaDetector"="c:\program files\Snapfish Media Detector\SnapfishMediaDetector.exe" [2007-03-02 1441792]
"Symantec PIF AlertEng"="c:\program files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2007-03-12 517768]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2006-11-22 107112]
"vptray"="c:\progra~1\SYMANT~1\VPTray.exe" [2006-11-28 134808]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2008-10-25 31072]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2008-03-29 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-03-30 267048]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-05-08 54840]
"hpqSRMon"="c:\program files\HP\Digital Imaging\bin\hpqSRMon.exe" [2008-03-13 81920]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-10-15 39792]
"Verizon_McciTrayApp"="c:\program files\Verizon\McciTrayApp.exe" [2009-01-30 1553920]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2008-05-23 13539872]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2008-05-23 92704]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"Launcher"="c:\windows\SMINST\launcher.exe" [2007-03-07 44168]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
QuickBooks Update Agent.lnk - c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2008-2-27 972064]
RICOH Gate La.lnk - c:\program files\Caplio Software\RGateLXP.exe [2008-5-23 364544]
Snapfish Media Detector.lnk - c:\program files\Snapfish Media Detector\SnapfishMediaDetector.exe [2007-3-2 1441792]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

R0 sptd;sptd;c:\windows\System32\Drivers\sptd.sys [2007-08-22 685816]
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-03-25 135664]
R3 SavRoam;SavRoam;c:\program files\Symantec AntiVirus\SavRoam.exe [2006-11-28 122008]
S2 TeamViewer5;TeamViewer 5;c:\program files\TeamViewer\Version5\TeamViewer_Service.exe [2010-01-12 185640]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2010-01-17 102448]
S3 teamviewervpn;TeamViewer VPN Adapter;c:\windows\system32\DRIVERS\teamviewervpn.sys [2009-11-09 25088]
S3 vmcam326av;HP Camera;c:\windows\system32\Drivers\vmcam326av.sys [2007-04-13 100096]
S3 vvftav;326 Solborn filter service name, vista ver;c:\windows\system32\drivers\vvftav.sys [2007-04-13 279680]

.
Contents of the 'Scheduled Tasks' folder

2010-03-27 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-03-25 16:24]

2010-03-27 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-03-25 16:24]

2010-03-27 c:\windows\Tasks\User_Feed_Synchronization-{4B39031A-853A-408B-A414-5F6FE0205359}.job
- c:\windows\system32\msfeedssync.exe [2008-07-31 07:33]

2010-03-27 c:\windows\Tasks\User_Feed_Synchronization-{B7029FEE-B4D3-4843-AD38-D982A4F3F1C0}.job
- c:\windows\system32\msfeedssync.exe [2008-07-31 07:33]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=desktop
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uInternet Settings,ProxyOverride = <local>
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
FF - ProfilePath - c:\users\gupta\AppData\Roaming\Mozilla\Firefox\Profiles\j48hopv2.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.hotmail.com
FF - plugin: c:\program files\Google\Update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJava11.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJava12.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJava13.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJava14.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJava32.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJPI142_15.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPOJI610.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-htlgpyth - c:\users\gupta\AppData\Local\etavah\xsmmsftav.exe
HKCU-Run-fuxvdyrv - c:\users\gupta\AppData\Local\nuqiod\xhsysftav.exe

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-03-27 13:28
Windows 6.0.6001 Service Pack 1 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

c:\users\gupta\AppData\Local\Temp\catchme.dll 53248 bytes executable

scan completed successfully
hidden files: 1

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2010-03-27 13:33:13
ComboFix-quarantined-files.txt 2010-03-27 17:33

Pre-Run: 132,140,613,632 bytes free
Post-Run: 132,136,562,688 bytes free

- - End Of File - - 520C0FF8C5DBC3C7F66CB5E6F522FFAA

Blade81 · Mar 28, 2010

Hi again,

however interesting item was that shortly after it was enabled, Symantec' s anti-virus gave a message about a trojan on the computer.

Did it show what the bad item was?

Open notepad and copy/paste the text in the quotebox below into it:

Code:

Folder::
c:\users\gupta\AppData\Local\nuqiod
c:\users\gupta\AppData\Local\etavah
DDS::
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uInternet Settings,ProxyOverride = <local>

Save this as
CFScript

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.

Close all browser windows, disable protection software and refering to the picture above, drag CFScript into ComboFix.exe
Then post the resultant log.

Uninstall old Adobe Reader versions and get the latest one (9.3 + update 9.3.1) here or get Foxit Reader here. Make sure you don't install toolbar if choose Foxit Reader! You may also check free readers introduced here.

Check here to see if your Flash is up-to-date (do it separately with each of your browsers). If not, uninstall vulnerable versions by following instructions here. Fresh version can be obtained here.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

Updating Java:

Download the latest version of Java Runtime Environment (JRE) 6 Update 18.
Click the
Download
button to the right.
Select Windows on platform combobox and check the box that says:
Accept License Agreement. Click continue.
The page will refresh.
Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
Check any item with Java Runtime Environment (JRE or J2SE) in the name.
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-6u18-windows-i586-p.exe to install the newest version. Uncheck Carbonite online backup trial if it's offered there.

Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.

Double-click ATF Cleaner.exe to open it

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.

If you use Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

If you use Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.

Please run an online scan with Kaspersky Online Scanner as instructed in the screenshot here.

Post back its report, a fresh dds.txt log and above mentioned ComboFix resultant log.

citywomanpg · Mar 28, 2010

Hi Blade81,

This is a lot of stuff and I'm not sure that I can get my friend to go back and spend this much time working on my parents' machine (he's got a very busy life).

Is the immediate attack(er) cleared from their machine completely? Are these steps preventative only and if so, is it possible to reduce some of them for now and still have a stable, clean environment on their machine for the next month or so?

Could you possibly indicate the minimum steps that must be performed, and the ones I can leave out for now, if possible?

Thank you again for your continued support and guidance!

Blade81 · Mar 28, 2010

Hi,

It would be important to carry out all those steps stated. Reasons for that are:
1) bad items have to be removed,
2) vulnerable software has to be replaced with non-vulnerable or system may get infected later again and
3) we have to make sure there're no threats remaining that are not visible in earlier provided logs.

citywomanpg · Mar 28, 2010

ok; I'll look at getting all of these steps done.

One question, we've been re-enabling Windows Firewall and Symantec Anti-Virus after performing each step you've told us to do. So, after running ComboFix and posting the log, the firewall and anti-virus were both re-enabled.

Should we do so again after completing the most recent set of steps you've given, or leave them off until you tell us to?

Blade81 · Mar 29, 2010

You may re-enable firewall and antivirus after taking those steps.

citywomanpg · Mar 29, 2010

Hi,

Here are the logs you requested (ComboFix, Kaspersky, DDS.txt):

******** ComboFix ***********
ComboFix 10-03-28.01 - gupta 03/28/2010 20:30:52.2.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1918.1144 [GMT -4:00]
Running from: c:\users\gupta\Desktop\ComboFix.exe
Command switches used :: c:\users\gupta\Desktop\CFScript.txt
AV: Symantec AntiVirus *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
SP: Symantec AntiVirus *disabled* (Updated) {6C85A515-B91D-4D2B-AF18-40984A4A8493}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\users\gupta\AppData\Local\etavah
c:\users\gupta\AppData\Local\nuqiod

.
((((((((((((((((((((((((( Files Created from 2010-02-28 to 2010-03-29 )))))))))))))))))))))))))))))))
.

2010-03-29 00:43 . 2010-03-29 00:43 -------- d-----w- c:\users\gupta\AppData\Local\temp
2010-03-29 00:43 . 2010-03-29 00:43 -------- d-----w- c:\users\Public\AppData\Local\temp
2010-03-29 00:43 . 2010-03-29 00:43 -------- d-----w- c:\users\Guest\AppData\Local\temp
2010-03-29 00:43 . 2010-03-29 00:43 -------- d-----w- c:\users\Default\AppData\Local\temp
2010-03-29 00:43 . 2010-03-29 00:43 -------- d-----w- c:\users\Admin\AppData\Local\temp
2010-03-27 18:26 . 2010-03-27 18:30 21180296 ----a-w- c:\programdata\TaxCut\2009\Update\US65016901cupd.exe
2010-03-25 16:22 . 2010-03-25 16:22 509552 ----a-w- c:\programdata\Google\Google Toolbar\Update\gtb2628.tmp.exe
2010-03-25 16:16 . 2010-03-24 06:00 177520 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\NAVENG32.DLL
2010-03-25 16:16 . 2010-03-24 06:00 1647984 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\NAVEX32A.DLL
2010-03-25 16:16 . 2010-03-24 06:00 1324720 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\NAVEX15.SYS
2010-03-25 16:16 . 2010-03-24 06:00 84912 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\NAVENG.SYS
2010-03-25 16:16 . 2010-03-24 06:00 371248 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\EECTRL.SYS
2010-03-25 16:16 . 2010-03-24 06:00 2747440 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\CCERASER.DLL
2010-03-25 16:16 . 2010-03-24 06:00 259440 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\ECMSVR32.DLL
2010-03-25 16:16 . 2010-03-24 06:00 102448 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100324.002\ERASER.SYS
2010-03-24 23:42 . 2010-03-24 23:42 -------- d-----w- c:\users\Admin\AppData\Roaming\Malwarebytes
2010-03-23 19:25 . 2010-03-23 19:25 680 ----a-w- c:\users\gupta\AppData\Local\d3d9caps.dat
2010-03-23 19:10 . 2010-02-24 14:16 181632 ------w- c:\windows\system32\MpSigStub.exe
2010-03-20 16:15 . 2010-03-20 16:15 -------- d-----w- c:\users\gupta\AppData\Roaming\Malwarebytes
2010-03-20 16:12 . 2010-03-20 16:12 -------- d-----w- c:\programdata\Malwarebytes
2010-03-20 15:24 . 2010-03-20 15:24 -------- d-----w- c:\users\gupta\AppData\Roaming\AVG8
2010-03-20 15:06 . 2010-03-20 15:25 -------- d-----w- c:\program files\CCleaner
2010-03-19 22:02 . 2010-03-19 22:04 -------- d-----w- c:\program files\ERUNT
2010-03-11 11:40 . 2010-02-20 23:39 24064 ----a-w- c:\windows\system32\nshhttp.dll
2010-03-11 11:40 . 2010-02-20 23:37 31232 ----a-w- c:\windows\system32\httpapi.dll
2010-03-11 11:40 . 2010-02-20 21:18 411136 ----a-w- c:\windows\system32\drivers\http.sys
2010-03-05 19:21 . 2010-03-05 19:22 3444064 ----a-w- c:\programdata\TaxCut\2009\Update\NY45014601cupd.exe
2010-03-02 19:57 . 2010-03-02 20:01 19485640 ----a-w- c:\programdata\TaxCut\2009\Update\US64016501cupd.exe
2010-02-27 11:58 . 2010-02-27 11:58 690952 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCESpotlight\MCESpotlight\SpotlightResources.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-03-25 16:24 . 2008-06-24 11:31 -------- d-----w- c:\program files\Google
2010-03-25 16:21 . 2007-11-10 14:23 131024 ----a-w- c:\users\Guest\AppData\Local\GDIPFONTCACHEV1.DAT
2010-03-20 15:36 . 2007-08-22 14:01 131024 ----a-w- c:\users\Admin\AppData\Local\GDIPFONTCACHEV1.DAT
2010-03-11 12:16 . 2006-11-02 11:18 -------- d-----w- c:\program files\Windows Mail
2010-03-11 11:50 . 2007-04-24 18:39 -------- d-----w- c:\programdata\Microsoft Help
2010-02-25 12:36 . 2007-08-21 18:27 131024 ----a-w- c:\users\gupta\AppData\Local\GDIPFONTCACHEV1.DAT
2010-02-14 18:42 . 2010-02-14 18:38 18203568 ----a-w- c:\programdata\TaxCut\2009\Update\US60016401cupd.exe
2010-02-10 21:16 . 2010-02-10 21:16 3299512 ----a-w- c:\programdata\TaxCut\2009\Downloads\HRBlockNY.exe
2010-02-10 20:40 . 2010-02-10 20:37 16820888 ----a-w- c:\programdata\TaxCut\2009\Update\US42026001cupd.exe
2010-01-25 12:48 . 2010-02-24 12:13 472576 ----a-w- c:\windows\system32\secproc_isv.dll
2010-01-25 12:48 . 2010-02-24 12:13 151040 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-01-25 12:48 . 2010-02-24 12:13 151040 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-01-25 12:48 . 2010-02-24 12:13 472064 ----a-w- c:\windows\system32\secproc.dll
2010-01-25 12:45 . 2010-02-24 12:13 329216 ----a-w- c:\windows\system32\msdrm.dll
2010-01-25 08:35 . 2010-02-24 12:13 346624 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-01-25 08:35 . 2010-02-24 12:13 523776 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-01-25 08:34 . 2010-02-24 12:13 511488 ----a-w- c:\windows\system32\RMActivate.exe
2010-01-25 08:34 . 2010-02-24 12:13 347136 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-01-23 09:44 . 2010-02-24 12:14 2048 ----a-w- c:\windows\system32\tzres.dll
2010-01-17 06:00 . 2010-01-18 14:40 1647984 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\NAVEX32A.DLL
2010-01-17 06:00 . 2010-01-18 14:40 84912 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\NAVENG.SYS
2010-01-17 06:00 . 2010-01-18 14:40 371248 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\EECTRL.SYS
2010-01-17 06:00 . 2010-01-18 14:40 2747440 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\CCERASER.DLL
2010-01-17 06:00 . 2010-01-18 14:40 259440 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\ECMSVR32.DLL
2010-01-17 06:00 . 2010-01-18 14:40 177520 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\NAVENG32.DLL
2010-01-17 06:00 . 2010-01-18 14:40 1323568 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\NAVEX15.SYS
2010-01-17 06:00 . 2010-01-18 14:40 102448 ----a-w- c:\programdata\Symantec\Definitions\VirusDefs\20100117.002\ERASER.SYS
2010-01-01 17:42 . 2010-01-01 17:40 8688328 ----a-w- c:\programdata\TaxCut\2009\Update\US30024202cupd.exe
2010-01-01 17:28 . 2007-08-28 01:26 15485984 ----a-w- c:\programdata\WildTangent\My HP Game Console\Downloads\Installers\SetupGamesClient.exe
2010-01-01 17:25 . 2010-01-01 17:25 484976 ----a-w- c:\programdata\Google\Google Toolbar\Update\gtb699D.tmp.exe
2008-05-28 13:06 . 2008-05-28 13:06 22 --sha-w- c:\windows\SMINST\HPCD.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2008-01-19 1233920]
"HPAdvisor"="c:\program files\Hewlett-Packard\HP Advisor\HPAdvisor.exe" [2007-03-13 1773568]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-19 125952]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-12-28 39408]
"WindowsWelcomeCenter"="oobefldr.dll" [2008-01-19 2153472]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-19 1008184]
"hpsysdrv"="c:\hp\support\hpsysdrv.exe" [2006-09-28 65536]
"KBD"="c:\hp\KBD\KbdStub.EXE" [2006-12-08 65536]
"OsdMaestro"="c:\program files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe" [2007-02-15 118784]
"RtHDVCpl"="RtHDVCpl.exe" [2008-01-15 4874240]
"SnapfishMediaDetector"="c:\program files\Snapfish Media Detector\SnapfishMediaDetector.exe" [2007-03-02 1441792]
"Symantec PIF AlertEng"="c:\program files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2007-03-12 517768]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2006-11-22 107112]
"vptray"="c:\progra~1\SYMANT~1\VPTray.exe" [2006-11-28 134808]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2008-10-25 31072]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2008-03-29 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-03-30 267048]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-05-08 54840]
"hpqSRMon"="c:\program files\HP\Digital Imaging\bin\hpqSRMon.exe" [2008-03-13 81920]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-10-15 39792]
"Verizon_McciTrayApp"="c:\program files\Verizon\McciTrayApp.exe" [2009-01-30 1553920]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2008-05-23 13539872]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2008-05-23 92704]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"Launcher"="c:\windows\SMINST\launcher.exe" [2007-03-07 44168]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
QuickBooks Update Agent.lnk - c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2008-2-27 972064]
RICOH Gate La.lnk - c:\program files\Caplio Software\RGateLXP.exe [2008-5-23 364544]
Snapfish Media Detector.lnk - c:\program files\Snapfish Media Detector\SnapfishMediaDetector.exe [2007-3-2 1441792]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

R0 sptd;sptd;c:\windows\System32\Drivers\sptd.sys [2007-08-22 685816]
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-03-25 135664]
R3 SavRoam;SavRoam;c:\program files\Symantec AntiVirus\SavRoam.exe [2006-11-28 122008]
S2 TeamViewer5;TeamViewer 5;c:\program files\TeamViewer\Version5\TeamViewer_Service.exe [2010-01-12 185640]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2010-01-17 102448]
S3 teamviewervpn;TeamViewer VPN Adapter;c:\windows\system32\DRIVERS\teamviewervpn.sys [2009-11-09 25088]
S3 vmcam326av;HP Camera;c:\windows\system32\Drivers\vmcam326av.sys [2007-04-13 100096]
S3 vvftav;326 Solborn filter service name, vista ver;c:\windows\system32\drivers\vvftav.sys [2007-04-13 279680]

.
Contents of the 'Scheduled Tasks' folder

2010-03-29 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-03-25 16:24]

2010-03-29 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-03-25 16:24]

2010-03-29 c:\windows\Tasks\User_Feed_Synchronization-{4B39031A-853A-408B-A414-5F6FE0205359}.job
- c:\windows\system32\msfeedssync.exe [2008-07-31 07:33]

2010-03-28 c:\windows\Tasks\User_Feed_Synchronization-{B7029FEE-B4D3-4843-AD38-D982A4F3F1C0}.job
- c:\windows\system32\msfeedssync.exe [2008-07-31 07:33]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=desktop
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
FF - ProfilePath - c:\users\gupta\AppData\Roaming\Mozilla\Firefox\Profiles\j48hopv2.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.hotmail.com
FF - plugin: c:\program files\Google\Update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJava11.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJava12.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJava13.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJava14.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJava32.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPJPI142_15.dll
FF - plugin: c:\program files\Java\j2re1.4.2_15\bin\NPOJI610.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-03-28 20:43
Windows 6.0.6001 Service Pack 1 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2010-03-28 20:48:26
ComboFix-quarantined-files.txt 2010-03-29 00:48
ComboFix2.txt 2010-03-27 17:33

Pre-Run: 130,739,167,232 bytes free
Post-Run: 130,726,305,792 bytes free

- - End Of File - - 97A31BEDF4EE152F992EDA42CB47DAD4

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Monday, March 29, 2010
Operating system: Microsoft Windows Vista Home Premium Edition, 32-bit Service Pack 1 (build 6001)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Monday, March 29, 2010 01:14:11
Records in database: 3893792
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\
J:\

Scan statistics:
Objects scanned: 225081
Threats found: 1
Infected objects found: 2
Suspicious objects found: 0
Scan duration: 07:50:55

File name / Threat / Threats count
C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0B440000.VBN Infected: Trojan.Win32.FraudPack.aows 1
C:\Users\All Users\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0B440000.VBN Infected: Trojan.Win32.FraudPack.aows 1

Selected area has been scanned.

DDS (Ver_10-03-17.01) - NTFSx86
Run by gupta at 9:51:34.87 on Mon 03/29/2010
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_18
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1918.1220 [GMT -4:00]

AV: Symantec AntiVirus *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
SP: Symantec AntiVirus *enabled* (Updated) {6C85A515-B91D-4D2B-AF18-40984A4A8493}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\TeamViewer\Version5\TeamViewer_Service.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Symantec AntiVirus\VPTray.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Caplio Software\RGateLXP.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\hp\kbd\kbd.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Windows\system32\taskeng.exe
C:\Users\gupta\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=desktop
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Verizon Broadband Toolbar: {a057a204-bacc-4d26-8398-26fadcf27386} - c:\progra~1\verizo~1\VERIZO~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.4723.1820\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Verizon Broadband Toolbar: {a057a204-bacc-4d26-8398-26fadcf27386} - c:\progra~1\verizo~1\VERIZO~1.DLL
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [HPAdvisor] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [KBD] c:\hp\kbd\KbdStub.EXE
mRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [SnapfishMediaDetector] c:\program files\snapfish media detector\SnapfishMediaDetector.exe
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [Verizon_McciTrayApp] "c:\program files\verizon\McciTrayApp.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
mRunOnce: [Uninstall Adobe Download Manager] "c:\windows\system32\rundll32.exe" "c:\program files\nos\bin\getPlus_Helper.dll",Uninstall /IE2883E8F-472F-4fb0-9522-AC9BF37916A7 /Get1noarp
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\ricohg~1.lnk - c:\program files\caplio software\RGateLXP.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\snapfi~1.lnk - c:\program files\snapfish media detector\SnapfishMediaDetector.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemydsl.verizon.net/sdcCommon/download/DSL/Verizon%20High%20Speed%20Internet%20Installer.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: intu-help-qb1 - {9B0F96C7-2E4B-433e-ABF3-043BA1B54AE3} - c:\program files\intuit\quickbooks 2008\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\gupta\appdata\roaming\mozilla\firefox\profiles\j48hopv2.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.hotmail.com
FF - plugin: c:\program files\google\update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\users\gupta\appdata\roaming\mozilla\firefox\profiles\j48hopv2.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-11-28 1962136]
R2 TeamViewer5;TeamViewer 5;c:\program files\teamviewer\version5\TeamViewer_Service.exe [2010-1-12 185640]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-1-18 102448]
R3 teamviewervpn;TeamViewer VPN Adapter;c:\windows\system32\drivers\teamviewervpn.sys [2009-11-9 25088]
R3 vmcam326av;HP Camera;c:\windows\system32\drivers\vmcam326av.sys [2007-8-22 100096]
R3 vvftav;326 Solborn filter service name, vista ver;c:\windows\system32\drivers\vvftav.sys [2007-8-22 279680]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-3-25 135664]
S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-11-28 122008]

=============== Created Last 30 ================

2010-03-29 01:23:17 0 d-----w- c:\programdata\Sun
2010-03-29 01:22:02 411368 ----a-w- c:\windows\system32\deploytk.dll
2010-03-29 01:01:39 0 d-----w- c:\programdata\NOS
2010-03-29 00:48:35 0 d-sh--w- C:\$RECYCLE.BIN
2010-03-27 17:09:30 98816 ----a-w- c:\windows\sed.exe
2010-03-27 17:09:30 77312 ----a-w- c:\windows\MBR.exe
2010-03-27 17:09:30 261632 ----a-w- c:\windows\PEV.exe
2010-03-27 17:09:30 161792 ----a-w- c:\windows\SWREG.exe
2010-03-23 19:10:23 181632 ------w- c:\windows\system32\MpSigStub.exe
2010-03-20 16:15:22 0 d-----w- c:\users\gupta\appdata\roaming\Malwarebytes
2010-03-20 16:12:37 0 d-----w- c:\programdata\Malwarebytes
2010-03-20 15:24:26 0 d-----w- c:\users\gupta\appdata\roaming\AVG8
2010-03-20 15:18:30 0 d---a-w- c:\programdata\TEMP
2010-03-20 15:06:13 0 d-----w- c:\program files\CCleaner
2010-03-11 11:40:16 24064 ----a-w- c:\windows\system32\nshhttp.dll
2010-03-11 11:40:10 411136 ----a-w- c:\windows\system32\drivers\http.sys
2010-03-11 11:40:10 31232 ----a-w- c:\windows\system32\httpapi.dll

==================== Find3M ====================

2010-01-25 12:48:34 472576 ----a-w- c:\windows\system32\secproc_isv.dll
2010-01-25 12:48:34 151040 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-01-25 12:48:34 151040 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-01-25 12:48:06 472064 ----a-w- c:\windows\system32\secproc.dll
2010-01-25 12:45:56 329216 ----a-w- c:\windows\system32\msdrm.dll
2010-01-25 08:35:01 346624 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-01-25 08:35:00 523776 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-01-25 08:34:56 511488 ----a-w- c:\windows\system32\RMActivate.exe
2010-01-25 08:34:56 347136 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-01-23 09:44:02 2048 ----a-w- c:\windows\system32\tzres.dll
2010-01-18 16:19:54 51200 ----a-w- c:\windows\inf\infpub.dat
2010-01-18 16:19:54 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-01-18 16:19:53 86016 ----a-w- c:\windows\inf\infstor.dat
2009-01-24 20:07:17 174 --sha-w- c:\program files\desktop.ini
2009-01-24 19:34:57 665600 ----a-w- c:\windows\inf\drvindex.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-04-29 12:21:23 16384 --sha-w- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2009-04-29 12:21:23 32768 --sha-w- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2009-04-29 12:21:23 16384 --sha-w- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\cookies\index.dat
2008-05-28 13:06:36 22 --sha-w- c:\windows\sminst\HPCD.sys

============= FINISH: 9:53:27.24 ===============

Blade81 · Mar 29, 2010

Hi,

These files can be deleted:
C:\ProgramData\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0B440000.VBN
C:\Users\All Users\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0B440000.VBN

Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.

THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

A To disable the System Restore feature:

1. Click on the Start button.
2. Hover over the Computer option, right click on it and then click Properties.
3. On the left hand side, click Advanced Settings.
4. If asked to permit the action, click on Allow.
5. Click on the System Protection tab.
6. Uncheck any checkboxes listed for your hard drives.
7. Press OK.

B. Reboot.

C Turn ON System Restore.
Follow the steps like you did when disabling system restore but on step 6. check any checkboxes listed for your hard drives.

We need to re hide system files. To do so, please follow the steps below:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Put a check by
Hide file extensions for known file types.
Under the
Hidden files
folder, select
Show hidden files and folders.
Check
Hide protected operating system files.
Click Apply, and then click OK.

Now lets uninstall ComboFix:

Click START then RUN
Now copy-paste Combofix /uninstall in the runbox and click OK

Please download OTC and save it to desktop.

Double-click OTC.exe.
Click the CleanUp! button.
Select Yes when the
Begin cleanup Process?
prompt appears.
If you are prompted to Reboot during the cleanup, select Yes.
The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.

UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.

Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.

The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

hosts file:
- Every version of windows has a hosts file as part of them.
- In a very basic sense, they are used to locate webpages.
- We can customize a hosts file so that it blocks certain webpages.
- However, it can slow down certain computers.
- This is why using a hosts file is optional!!
Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
1. [*]Click the start button (at the lower left hand corner of your screen) [*]Click run [*]In the dialog box, type services.msc [*]hit enter, then locate dns client [*]Highlight it, then double-click it. [*]On the dropdown box, change the setting from automatic to manual. [*]Click ok
Run Secunia vulnerability check here and fix its findings.

Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade

citywomanpg · Mar 29, 2010

Hi Blade81,

I will apply the steps you've indicated. One problem that seems to have popped up after completing the last set of steps you'd indicated (the ones for which I already posted the logs).

We hadn't enabled the Symantec anti-virus only the firewall because of the time difference and overlap in our activity and your post.

Now when we're trying to enable the realtime protection, it seems to be having a hard time - the spinning circle wait symbol is showing over Symantec anti-virus icon in the systray.

Does this mean that program has been corrupted? Do I need to uninstall that? My Mom does not have the install disk for it, I do; what anti-virus can / should she install in its place?

Blade81 · Mar 29, 2010

Hi,

If reboot doesn't help then reinstallation or switch to other solution is needed.

Good free antivirus programs are:
Antivir and
Avast!

Good commercial ones are from:
Kaspersky and
ESET

citywomanpg · Mar 29, 2010

Hi Blade81,

I've completed everything except for upgrading IE - will do that later today. My friend had checked critical windows updates and the only one that had come up was for IE 8. It couldn't be done yesterday because of time limits.

Everything seems okay on the computer - there are no unwanted pop-ups and we can execute all programs. The difference/ problem we are noticing is that the computer has become REALLY slow. Every program is taking a really long time to launch and to display its window.

Is that a result of one of the utilities you've had us run? Is there anything we can do to restore its speed to where it had been before the virus?

Thank you.

Blade81 · Mar 29, 2010

Hi,

Did that issue appear after some specific step? What antivirus program there is running now?

citywomanpg · Mar 30, 2010

I don't think we can say any exact step but generally, it seemed to get much slower after doing the steps in post #27.

The anti-virus program is Symantec's Antivirus Corporate Edition Client 10.1

Blade81 · Mar 30, 2010

Hi,

Symantec Antivirus Corporate Edition is, as its name says, for corporate use. I don't think your parents have license rights for that. That means you have to replace the protection software with other solution (i.e. one of those I recommended).

citywomanpg · Mar 30, 2010

Actually, this is a licensed copy of the corporate client for home use. It was given to me by a company I'd worked for (a large corporation) to install on my home computer. They give out a client version to employees who sometimes have to work from home, to install on home computers so that the employees can't cause a virus to infect the corporate LAN when they login from home.

I will take your advice though and look at installing Antivir or Avast instead. Updating the Symantec Corporate Client has been a challenge since LiveUpdate doesn't work under Vista. That might have exposed them this time since their virus definitions were out of date by a couple of months!

:thanks: Thank you for all your help, patience and time throughout this process. It is truly appreciated!!

I hope to not bother you further!!

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