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Clean Out Temp Files

This small application you may want to keep and use once a week to keep the computer clean.

Download CCleaner from here CCleaner
  • Run the installer to install the application
  • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
  • Run CCleaner. default settings are fine
  • Click Run Cleaner.
  • Close CCleaner.


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If there are any personal files, pics, etc. on your computer you cannot live without, back them up now just as a precaution.
Emergency Backup Procedure - Tech Support Forum

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

How to use ComboFix

Download ComboFix from here:
Link 1
Link 2
Link 3

Place ComboFix.exe on your Desktop <--Important
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
    You can get help on disabling your protection programs here
  • Double click on ComboFix.exe & follow the prompts.
  • You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)
  • Your desktop may go blank. This is normal. It will return when ComboFix is done. Combofix may need to reboot your computer more than once to do its job this is normal.
  • When finished, it shall produce a log for you. Post that log in your next reply

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

    Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

    ---------------------------------------------------------------------------------------------
  • Ensure your AntiVirus and AntiSpyware applications are re-enabled.

    Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
    Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.
    ---------------------------------------------------------------------------------------------
  • If there are Internet issues after running ComboFix:
    Internet Explorer:
    Tools Menu -> Internet Options -> Connections Tab ->Lan Settings > uncheck "use a proxy server" and check to "Automatically detect settings". Also clear any proxy address and port. ok, apply (only if applicable), ok.
    Firefox:
    Tools Menu -> Options... -> Advanced Tab -> Network Tab -> "Settings" under Connection. "No Proxy" should be selected, unless you have one set up yourself.
    Chrome:
    Select -> Tools menu -> then "Options", then go to "Change Proxy Settings", then "LAN Settings" , then take out the check mark for "Use a proxy server for your LAN" if set, unless you set this up yourself.
    Safari
    Launch Safari
    Go to general settings menu
    Then in Preferences/ Advanced
    Then on line click Proxies change settings ...
    Click Internet Options, then click the Connections tab, click Network Settings.
    Disable option (uncheck) for the use of proxy server ...
 
C:\qoobox\quarantined_files.txt <-- is this file present? If so -- please post its contents.

How about c:\Combofix\combofix.txt <-- is it here?
 
No idea what that log is

Do you still have ComboFix on your desktop?

I want you to read over this tutorial on how to boot into safe mode, when you boot into safe mode then I want you to try and run ComboFix again.
When it produces a txt file please save it to your desktop so that when you boot back into normal mode you can find it, Just give it a name and save to notepad. (Should open in notepad)
I've got to see whats going on and I cannot without some type of a log.

http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/#windows7
 
okay I figured out how to fix this annoying pop up when it pops up wait for a few minutes before you try this otherwise it just freezes up....right click on game and choose settings you will see a slider set it to 0 (zero) click don't ask me again then ok. its finally gone it was due to an adobe update I suspect how this came to me.
thanks ever so much for trying to help me Juliet
 
Well, I don't play online games so I had no idea.

Are we ready to remove tools with quarantine folders and view my preventive tips?
 
Open notepad. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy.
Paste this into the open notepad. save it to the Desktop as fixlist.txt
NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

Run FRST/FRST64 and press the Fix button just once and wait.
no needed to post the log this time.


start
DeleteQuarantine:
end
Click to expand...

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  1. Download Delfix from here
  2. Ensure Remove disinfection tools is ticked
    Also tick:
    • Create registry backup
    • Purge system restore
    delfix.jpg

  3. Click Run
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Any other tools and files found can simply be deleted.

~~~~~~~~~~~

Your good to go, good job!

Please take the time to read over a few of my preventive tips.

Computer Security
http://malwareremoval.com/forum/viewtopic.php?p=557960#p557960
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Be prepared for CryptoLocker:

Cryptolocker Ransomware: What You Need To Know

CryptoLocker Ransomware Information Guide and FAQ

to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

CryptoPrevent.JPG


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Please navigate to Microsoft Windows Updates and download all the "Critical Updates" for Windows.


Firefox 3
The award-winning Web browser is now faster, more secure, and fully customizable to your online life. With Firefox 3, added powerful new features that make your online experience even better. It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both.
*NoScript - Addon for Firefox that stops all scripts from running on websites. Stops malicious software from invading via flash, java, javascript, and many other entry points.

AdblockPlus
  • AdblockPlus, Surf the web without annoying ads!
  • Blocks banners, pop-ups and video ads - even on Facebook and YouTube
  • Protects your online privacy
  • Two-click installation, It's free!
  • click the icon that corresponds to your browser and download.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
WOT Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites - green to go, yellow for caution and red to stop, helping you avoid the dangerous sites. WOT has an addon available for both Firefox and IE.
  • Green should be good to go
  • Yellow for caution
  • Red to stop



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How to prevent Malware: Created by Miekiemoes


WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article (http://www.forbes.com/sites/eliseackerman/2013/01/11/us-department-of-homeland-security-calls-on-computer-users-to-disable-java/
and this article (http://www.nbcnews.com/technology/technolog/us-warns-java-software-security-concerns-escalate-1B7938755

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser (http://www.geekstogo.com/2600/how-to-disable-java-in-your-web-browser/) and How to unplug Java from the browser ([url]http://krebsonsecurity.com/how-to-unplug-java-from-the-browser/))[/url]


Avoid P2P

P2P may be a great way to get lots of stuffs, but it is a great way to get infected as well. There's no way to tell if the file being shared is infected. Worse still, some worms spread via P2P networks, infecting you as well.

Please read these short reports on the dangers of peer-2-peer programs and file sharing.

*********************************************
Please read the following safe computing articles..

Secure My Computer: A Layered Approach


Free Antivirus-AntiSpyware-Firewall Software

Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
 
Glad we could help. :)
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Since this issue appears resolved ... this Topic is closed.
 
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