Command Service, Virtumonde, various other problems...please help!

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KASPERSKY ONLINE SCANNER REPORT
Friday, March 21, 2008 6:25:20 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 1 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 21/03/2008
Kaspersky Anti-Virus database records: 652836
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Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
E:\

Scan Statistics:
Total number of scanned objects: 93003
Number of viruses found: 4
Number of infected objects: 4
Number of suspicious objects: 0
Duration of the scan process: 01:40:44

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp Object is locked skipped
C:\Documents and Settings\LocalService.NT AUTHORITY\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService.NT AUTHORITY\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService.NT AUTHORITY\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService.NT AUTHORITY\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService.NT AUTHORITY\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService.NT AUTHORITY\ntuser.dat Object is locked skipped
C:\Documents and Settings\LocalService.NT AUTHORITY\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService.NT AUTHORITY\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService.NT AUTHORITY\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService.NT AUTHORITY\ntuser.dat Object is locked skipped
C:\Documents and Settings\NetworkService.NT AUTHORITY\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Owner.DARLENE\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Owner.DARLENE\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Owner.DARLENE\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Owner.DARLENE\Local Settings\History\History.IE5\MSHist012008032120080322\index.dat Object is locked skipped
C:\Documents and Settings\Owner.DARLENE\Local Settings\Temporary Internet Files\Content.IE5\DZV596T9\UserStatusChange[1].html Object is locked skipped
C:\Documents and Settings\Owner.DARLENE\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Owner.DARLENE\ntuser.dat Object is locked skipped
C:\Documents and Settings\Owner.DARLENE\ntuser.dat.LOG Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\aswResp.dat Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\Avast4.db Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\integ\avast.int Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\log\AshWebSv.ws Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\log\aswMaiSv.log Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\report\Resident protection.txt Object is locked skipped
C:\Program Files\SBC Self Support Tool\log\mpbtn.log Object is locked skipped
C:\System Volume Information\_restore{6CAF9125-183F-4DF7-9994-F4BAA9A5B2A3}\RP518\A0195884.dll Infected: not-a-virus:Downloader.Win32.PopCap.b skipped
C:\System Volume Information\_restore{78146308-136E-4653-8EF5-E6D0FE202D6E}\RP10\A0000243.exe Infected: not-a-virus:AdWare.Win32.MyWay.j skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\Downloaded Program Files\popcaploader.dll Infected: not-a-virus:Downloader.Win32.PopCap.a skipped
C:\WINDOWS\odbs.log Infected: Trojan.JS.StartPage.x skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\EventCache\{36C19207-4D5A-4970-A439-08E1AF1AAA23}.bin Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\config\Antivirus.Evt Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\TEMP\Perflib_Perfdata_45c.dat Object is locked skipped
C:\WINDOWS\TEMP\_avast4_\Webshlock.txt Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.
 
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:27:30 PM, on 3/21/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\WINDOWS\system32\utilman.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Yahoo!\browser\ybrowser.exe
C:\Program Files\Trend Micro\HijackThis\pearllita.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://agoga.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../sbcydsl/*http://www.yahoo.com/search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Dinst]
O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Browser MOUSE\mouse32a.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_08\bin\jusched.exe
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [PC Pitstop Optimize2 Reminder] C:\Program Files\PCPitstop\Optimize2\Reminder.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - Global Startup: AT&T Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_08\bin\npjpi142_08.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_08\bin\npjpi142_08.dll
O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O16 - DPF: Yahoo! Dots - http://download2.games.yahoo.com/games/clients/y/dtt1_x.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper20073151.dll
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1005.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
O16 - DPF: {6218F7B5-0D3A-48BA-AE4C-49DCFA63D400} (CSEQueryObject Object) - http://www.myheritage.com/Genoogle/Components/ActiveX/SearchEngineQuery.dll
O16 - DPF: {639658F3-B141-4D6B-B936-226F75A5EAC3} (CPlayFirstDinerDash2Control Object) - http://zone.msn.com/bingame/dsh2/default/DinerDash2.1.0.0.68.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://atv.disney.go.com/global/download/otoy/OTOYAX29b.cab
O16 - DPF: {7DFDB8FD-B498-4958-B930-38021B94351D} (imlUCID Class) - http://imlive.com/chatsource/ImlCID.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai.net/7/19/7125/4058/ftp.coupons.com/r3302/Clorox/Coupons.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://cdn2.zone.msn.com/binframework/v10/ZAxRcMgr.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O16 - DPF: {C86FF4B0-AA1D-46D4-8612-025FB86583C7} (AstoundLauncher Control) - http://sympatico.zone.msn.com/bingame/jobo/default/AstoundLauncher.cab#version=1,0,0,10
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://zone.msn.com/bingame/cnma/default/ct.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/popcaploader_v10.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/optimize2/pcpitstop2.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{CC005DA7-13DB-440C-B90A-667CD9C225B7}: NameServer = 68.94.156.1 68.94.157.1
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

--
End of file - 8922 bytes
 
Hi

"new Avast scan shows many (695) files with "Win32"."

Well it would be helpful if you can at least tell some file names and locations.
 
Hi

Some are false positives and most are in quarantines or system restore.

We'll empty system restore later.

Empty these folders:

C:\_OTMoveIt\MovedFiles
C:\QooBox\Quarantine
C:\Program Files\Yahoo!\YPSR\Quarantine

Delete these:

C:\Documents and Settings\OWNER~1DAR\AKProg
C:\Documents and Settings\Owner.DARLENE\Application Data\Microsoft\Windows\wexrl.exe
C:\Program Files\RcvSystem\httpdchk.dll
C:\WINDOWS\system32\istinstall_adlogix.exe
C:\WINDOWS\system32\kglyid.exe
C:\WINDOWS\system32\optimizer.exe
C:\WINDOWS\b148.exe_old
C:\WINDOWS\b103.exe_old

Empty Recycle Bin.

Still problems?
 
These items not found:

C:\Documents and Settings\Owner.DARLENE\Application Data\Microsoft\Windows\wexrl.exe
C:\Program Files\RcvSystem\httpdchk.dll
C:\WINDOWS\system32\istinstall_adlogix.exe
C:\WINDOWS\system32\kglyid.exe
C:\WINDOWS\system32\optimizer.exe
C:\WINDOWS\b148.exe_old
C:\WINDOWS\b103.exe_old
 
Hi

  • Please double-click OTMoveIt2.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    Code:
    C:\Documents and Settings\Owner.DARLENE\Application Data\Microsoft\Windows\wexrl.exe
    C:\Program Files\RcvSystem\httpdchk.dll
    C:\WINDOWS\system32\istinstall_adlogix.exe
    C:\WINDOWS\system32\kglyid.exe
    C:\WINDOWS\system32\optimizer.exe
    C:\WINDOWS\b148.exe_old
    C:\WINDOWS\b103.exe_old
  • Return to OTMoveIt2, right click in the "Paste Standard List of Files/Folders to Move" window (under the light blue bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt2
Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.
 
File/Folder C:\Documents and Settings\Owner.DARLENE\Application Data\Microsoft\Windows\wexrl.exe not found.
File/Folder C:\Program Files\RcvSystem\httpdchk.dll not found.
File/Folder C:\WINDOWS\system32\istinstall_adlogix.exe not found.
File/Folder C:\WINDOWS\system32\kglyid.exe not found.
File/Folder C:\WINDOWS\system32\optimizer.exe not found.
File/Folder C:\WINDOWS\b148.exe_old not found.
File/Folder C:\WINDOWS\b103.exe_old not found.

OTMoveIt2 v1.0.20 log created on 03232008_081623
 
new Avast log:
3/23/2008 3:35:33 PM Owner 844 Sign of "Win32:Agent-BRL [Trj]" has been found in "C:\Documents and Settings\Owner.DARLENE\Local Settings\Temporary Internet Files\Content.IE5\DFVH797G\p230308[1].exe" file.
 
new Kasperksy report :( Also, before I posted here, we had a problem with windows installer. We could hardly install anything new b/c of this. I know that we tried to reinstall installer, but it still didn't work. Should this have been resolved also? or what do we need to do to resolve it?

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Monday, March 24, 2008 4:20:05 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 1 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 24/03/2008
Kaspersky Anti-Virus database records: 659498
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
E:\

Scan Statistics:
Total number of scanned objects: 80597
Number of viruses found: 4
Number of infected objects: 4
Number of suspicious objects: 0
Duration of the scan process: 01:18:09

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp Object is locked skipped
C:\Documents and Settings\LocalService.NT AUTHORITY\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService.NT AUTHORITY\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService.NT AUTHORITY\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService.NT AUTHORITY\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService.NT AUTHORITY\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService.NT AUTHORITY\ntuser.dat Object is locked skipped
C:\Documents and Settings\LocalService.NT AUTHORITY\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService.NT AUTHORITY\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService.NT AUTHORITY\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService.NT AUTHORITY\ntuser.dat Object is locked skipped
C:\Documents and Settings\NetworkService.NT AUTHORITY\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Owner.DARLENE\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Owner.DARLENE\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Owner.DARLENE\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Owner.DARLENE\Local Settings\History\History.IE5\MSHist012008032420080325\index.dat Object is locked skipped
C:\Documents and Settings\Owner.DARLENE\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Owner.DARLENE\ntuser.dat Object is locked skipped
C:\Documents and Settings\Owner.DARLENE\ntuser.dat.LOG Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\aswResp.dat Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\Avast4.db Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\integ\avast.int Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\log\AshWebSv.ws Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\log\aswMaiSv.log Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\log\nshield.log Object is locked skipped
C:\Program Files\Alwil Software\Avast4\DATA\report\Resident protection.txt Object is locked skipped
C:\Program Files\SBC Self Support Tool\log\mpbtn.log Object is locked skipped
C:\System Volume Information\_restore{6CAF9125-183F-4DF7-9994-F4BAA9A5B2A3}\RP518\A0195884.dll Infected: not-a-virus:Downloader.Win32.PopCap.b skipped
C:\System Volume Information\_restore{6CAF9125-183F-4DF7-9994-F4BAA9A5B2A3}\RP521\change.log Object is locked skipped
C:\System Volume Information\_restore{78146308-136E-4653-8EF5-E6D0FE202D6E}\RP10\A0000243.exe Infected: not-a-virus:AdWare.Win32.MyWay.j skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\Downloaded Program Files\popcaploader.dll Infected: not-a-virus:Downloader.Win32.PopCap.a skipped
C:\WINDOWS\odbs.log Infected: Trojan.JS.StartPage.x skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\config\Antivirus.Evt Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\TEMP\Perflib_Perfdata_460.dat Object is locked skipped
C:\WINDOWS\TEMP\_avast4_\Webshlock.txt Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.
 
Hi

These are in system restore:

C:\System Volume Information\_restore{6CAF9125-183F-4DF7-9994-F4BAA9A5B2A3}\RP518\A0195884.dll Infected: not-a-virus:Downloader.Win32.PopCap.b skipped
C:\System Volume Information\_restore{78146308-136E-4653-8EF5-E6D0FE202D6E}\RP10\A0000243.exe Infected: not-a-virus:AdWare.Win32.MyWay.j skipped

I give you later instructions how to empty it.

This is not a virus at all:

C:\WINDOWS\Downloaded Program Files\popcaploader.dll Infected: not-a-virus:Downloader.Win32.PopCap.a skipped

Delete this:

C:\WINDOWS\odbs.log

"Also, before I posted here, we had a problem with windows installer. We could hardly install anything new b/c of this. I know that we tried to reinstall installer, but it still didn't work. Should this have been resolved also? or what do we need to do to resolve it?"

Well if you now try to install something new, do you still have problems?
 
Sorry, I know this is not really what we've been workingon, but I have TRIED all of that. Earlier today, I even reinstalled installer, and the computer is still acting like it's not on the computer.
 
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