Crash aswMBR

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Hi joliegew ;)

I have some questions for you

  • Q1; When did the problem first start?
  • Q2; What leads you to believe it is malware related?
  • Q3; Have any of your other onboard protection programs detected anything prior to you posting here?

Please let me know the answer to my questions, as well I can help you with your machine
 
Questions

Q1. Some weeks ago, 2?
Q2. If I get unpredicted behavious of a pc, immediately suspect infection.
Q3. Yes, but I thought I instantly could kill them by various tools available at internet sites. Prior to that my own scanner moved more often than not malware to the trash.
 
Hi Joliegew ;)

Ok Good

Q1 Please let me know what scanner you used before to ask for help here?
Many scanners are potentially dangerous if used carelessly, and must be used under supervision of an expert, can also remove traces of an infection that could serve as a reference to the helper for the disinfection of the machine

Q2 Lists all security programs have on your machine now (apart the tools that I requested )

;)
 
Which software used

Standard I've installed McAfee Internet Security
I tried to fix things with the following software, order not sure, and some I may have used earlier, i.e. not in the last weeks.

Boot Analyzer
Malwarebytes
AdAware
HJackThis
McAfee Security Scan Plus
Avira
Further more I installed lately Ghosteree
Trusteer Raport

This may be of any use?
 
Hi joliegew

Please follow this steps

Unistall Mcafee
1.Uninstall McAfee using Add/Remove Programs in the Windows Control Panel:

a.Click Start, Search, type Programs and Features, and click Go.
b.Double-click Programs and Features.
c.Select the McAfee SecurityCenter product.
d.Click Uninstall and follow the steps provided.

a.Download MCPR.exe: from http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe.
b.Click Save, and save the file to a folder on your computer.
c.Navigate to the folder where the file was saved.
d.Ensure that all McAfee windows are closed.
e.Right-click MCPR.exe and select Run as Administrator.

Next

ESET Online Scanner
I'd like us to scan your machine with ESET OnlineScan

Note: If you are using Windows Vista/7, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

*Note
It is recommended to disable onboard antivirus program and antispyware programs while performing scans so there are no conflicts and it will speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable your antivirus along with your antispyware programs.


  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the
    esetOnline.png
    button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on
      esetSmartInstall.png
      to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the
      esetSmartInstallDesktopIcon.png
      icon on your desktop.
  4. Check
    esetAcceptTerms.png
  5. Click the
    esetStart.png
    button.
  6. Accept any security warnings from your browser.
  7. Check
    esetScanArchives.png
  8. Make sure that the option "Remove found threats" is Unchecked
  9. Push the Start button.
  10. ESET will then download updates for itself, install itself, and begin
    scanning your computer. Please be patient as this can take some time.
  11. When the scan completes, push
    esetListThreats.png
  12. Push
    esetExport.png
    , and save the file to your desktop using a unique name, such as MyEsetScan. Alternatively, look for report in C:\Program Files\ESET\ESET Online Scanner\log.txt. Include the contents of this report in your next reply.
  13. Push the Back button.
  14. Select Uninstall application on close check box and push
    esetFinish.png
 
Installing on a "dead" computer?

Hi Robybel,
Thank you for your elaborate list of tasks to undertake, but how can I install something on a computer that won't start at all?
 
Put the Windows installations disk into your PC and reboot it.

Please go into your BIOS and set the CD/DVD drive to be first boot device or tap a certain key (this key depends on your PC but is usually something like F12) on the post screen, which will then open a menu list so you can choose what device to boot from first, chose the CD/DVD drive.
Save and exit.

download Farbar Recovery Scan Tool 32-Bit
Farbar Recovery Scan Tool 64-Bit and save it to a flash drive.

Plug the flashdrive into the infected PC.


To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

On the System Recovery Options menu you will get the following options:
    • Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
 
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