"DCOM Server Process Launcher Service terminated unexpectly"

Z

zifa16

New member
About a week ago I picked up a Trojan (I learned after some research that it apparently exploits something in Adobe Acrobat to download as a PDF file without the user's knowledge). It locked me out of Task Manager, System Restore, etc. I used Malwarebytes to remove as much as I could, but it had disabled my McAfee antivirus software. I uninstalled McAfee and tried to reinstall, but it couldn't complete the installation.

So, I gave up on McAfee (since it obviously wasn't protecting me very well anyway) and got AVG, which installed successfully from a CD. It found things McAfee never had, including several Trojans, and things seemed back to normal.

Tonight I ran an AVG scan again, which came up totally clear, with zero suspicious items found. Having run a clean scan, I connected to the internet. About a minute later, I got the message "DCOM Server Process Launcher Service terminated unexpectedly," a 60-second countdown, and the computer restarted. After restarting, it sat on the BIOS screen for about 20 minutes before I gave up and turned it off.

I turned it back on and it started up fine, but moments later, I got the same message. This time I knew to disable it by entering "shutdown -a" in the Run: window. I ran a HiJackThis scan, and here is the log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:10:50 PM, on 1/22/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\Program Files\TomTom HOME 2\HOMERunner.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Seagate\BlackArmorBackup\BlackArmorBackupMonitor.exe
C:\Program Files\Seagate\BlackArmorBackup\TimounterMonitor.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Adobe\Adobe Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\TweetDeck\TweetDeck.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Linnea\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=4071012
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=4071012
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [AdobeVersionCue] C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\HOMERunner.exe" -s
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [BlackArmorBackupMonitor.exe] C:\Program Files\Seagate\BlackArmorBackup\BlackArmorBackupMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Seagate\BlackArmorBackup\TimounterMonitor.exe
O4 - HKLM\..\Run: [Seagate Scheduler2 Service] "C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-21-2558569167-3874484704-3780505012-1006\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User '?')
O4 - HKUS\S-1-5-21-2558569167-3874484704-3780505012-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-2558569167-3874484704-3780505012-1006\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter (User '?')
O4 - HKUS\S-1-5-21-2558569167-3874484704-3780505012-1006\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User '?')
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Adobe Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.mcafee.com
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AdobeVersionCue - Adobe Sytems - C:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Seagate Scheduler2 Service (SgtSch2Svc) - Seagate - C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

--
End of file - 11201 bytes
Click to expand...
I'm thinking that the error has something to do with being connected to the internet (the computer was on for almost two hours while I was running my earlier scan, with no shutdown message, before I connected). Beyond that, I'm lost. Nothing on the log above looks particularly suspicious to me.

Thanks for any help you can give ... :o)

After a little experimenting, it seems that the shutdown error message pops up after Firefox is launched. I'm using the latest version, 3.5.7. Once I run "shutdown -a," everything appears to work normally.
 
Hi,

Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds.scr to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt
  • Save both reports to your desktop. Post them back to your topic.


Download GMER here by clicking download exe -button and then saving it your desktop:
  • Double-click .exe that you downloaded
  • Click rootkit-tab and then scan.
  • Don't check
    Show All
    box while scanning in progress!
  • When scanning is ready, click Copy.
  • This copies log to clipboard
  • Post log (if the log is long, archive it into a zip file and attach instead of posting) in your reply.
 
Thanks for your reply. I should maybe also mention that my Google search results seem to be hijacked. I thought it was just in Firefox, but then I hit a bad one while using IE, too.

On to the results! First, the DDS results -
DDS.txt:
DDS (Ver_09-06-26.01) - NTFSx86
Run by Linnea at 17:22:12.09 on Thu 01/28/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3317.2487 [GMT -5:00]

AV: AVG Anti-Virus *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\Program Files\TomTom HOME 2\HOMERunner.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Seagate\BlackArmorBackup\BlackArmorBackupMonitor.exe
C:\Program Files\Seagate\BlackArmorBackup\TimounterMonitor.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Adobe Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Digital Line Detect\DLG.exe
svchost.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscript.exe
C:\WINDOWS\system32\wscript.exe
C:\Documents and Settings\Linnea\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=4071012
uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=4071012
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
uURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\adobe acrobat 6.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\adobe acrobat 6.0\acrobat\AcroIEFavClient.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\adobe acrobat 6.0\acrobat\AcroIEFavClient.dll
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [<NO NAME>]
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [AdobeVersionCue] c:\program files\adobe\adobe version cue\controlpanel\VersionCueTray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\HOMERunner.exe" -s
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [BlackArmorBackupMonitor.exe] c:\program files\seagate\blackarmorbackup\BlackArmorBackupMonitor.exe
mRun: [AcronisTimounterMonitor] c:\program files\seagate\blackarmorbackup\TimounterMonitor.exe
mRun: [Seagate Scheduler2 Service] "c:\program files\common files\seagate\schedule2\schedhlp.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acroba~1.lnk - c:\program files\adobe\adobe acrobat 6.0\distillr\acrotray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: internet
Trusted Zone: mcafee.com
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\linnea\applic~1\mozilla\firefox\profiles\8knfqg32.default\
FF - prefs.js: browser.startup.homepage - about:blank
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - plugin: c:\documents and settings\linnea\application data\move networks\plugins\npqmp071503000010.dll
FF - plugin: c:\documents and settings\linnea\application data\move networks\plugins\npqmp071505000011.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - false // Popupblocker control handled by McAfee Privacy Service
c:\program files\mozilla firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\mozilla firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\mozilla firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");

============= SERVICES / DRIVERS ===============

R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [2010-1-18 12552]
R0 snapman380;Acronis Snapshots Manager (Build 380);c:\windows\system32\drivers\snman380.sys [2009-11-10 134272]
R0 tdrpman174;Acronis Try&Decide and Restore Points filter (build 174);c:\windows\system32\drivers\tdrpm174.sys [2009-11-10 971552]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2010-1-18 335240]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2010-1-18 27784]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2010-1-18 108552]
R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2010-1-18 908056]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2010-1-18 297752]
R2 IntuitUpdateService;Intuit Update Service;c:\program files\common files\intuit\update service\IntuitUpdateService.exe [2008-10-10 13088]
R2 SgtSch2Svc;Seagate Scheduler2 Service;c:\program files\common files\seagate\schedule2\schedul2.exe [2009-4-15 617968]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-9 135664]
S3 getPlusHelper;getPlus(R) Helper;c:\windows\system32\svchost.exe -k getPlusHelper [2004-8-10 14336]
S3 Hkmfos8sviive;Hkmfos8sviive; [x]

=============== Created Last 30 ================

2010-01-25 18:10 <DIR> --dsh--- c:\documents and settings\linnea\IECompatCache
2010-01-24 14:33 <DIR> --dsh--- c:\documents and settings\linnea\PrivacIE
2010-01-22 18:06 <DIR> --dsh--- c:\documents and settings\linnea\IETldCache
2010-01-19 22:47 <DIR> -cd-h--- c:\windows\ie8
2010-01-19 18:17 <DIR> --d----- c:\docume~1\linnea\applic~1\AVG8
2010-01-18 20:12 <DIR> --d-h--- C:\$AVG8.VAULT$
2010-01-18 20:04 12,552 a------- c:\windows\system32\drivers\avgrkx86.sys
2010-01-18 20:04 11,952 a------- c:\windows\system32\avgrsstx.dll
2010-01-18 20:04 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2010-01-18 20:04 335,240 a------- c:\windows\system32\drivers\avgldx86.sys
2010-01-18 20:04 <DIR> --d----- c:\windows\system32\drivers\Avg
2010-01-18 20:04 <DIR> --d----- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar
2010-01-18 20:04 <DIR> --d----- c:\program files\AVG
2010-01-18 20:04 <DIR> --d----- c:\docume~1\alluse~1\applic~1\avg8
2010-01-16 14:46 <DIR> --d----- c:\windows\system32\wbem\Repository
2010-01-16 14:44 1 a------- C:\s
2010-01-16 13:45 2,931 a------- c:\windows\system32\warning.html

==================== Find3M ====================

2010-01-16 14:32 153,884 a------- c:\windows\pchealth\helpctr\config\cache\Personal_32_1033.dat
2009-07-06 22:01 61,224 a------- c:\documents and settings\linnea\GoToAssistDownloadHelper.exe

============= FINISH: 17:24:01.20 ===============
Click to expand...

Attach.txt:
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-06-26.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 10/16/2007 5:08:34 PM
System Uptime: 1/28/2010 5:17:40 PM (0 hours ago)

Motherboard: Dell Inc. | | 0RY007
Processor: Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz | Socket 775 | 2327/333mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 295 GiB total, 248.804 GiB free.
D: is CDROM ()
E: is Removable
F: is Removable
G: is Removable
H: is Removable

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP338: 10/24/2009 11:43:54 PM - System Checkpoint
RP339: 10/29/2009 9:31:17 PM - System Checkpoint
RP340: 10/30/2009 10:27:32 PM - System Checkpoint
RP341: 11/2/2009 10:41:27 PM - System Checkpoint
RP342: 11/7/2009 3:19:32 PM - System Checkpoint
RP343: 11/10/2009 7:34:32 PM - Installed BlackArmor Backup
RP344: 11/13/2009 11:37:27 PM - System Checkpoint
RP345: 11/19/2009 5:28:06 PM - System Checkpoint
RP346: 11/20/2009 10:56:27 PM - System Checkpoint
RP347: 11/21/2009 1:06:44 AM - Software Distribution Service 3.0
RP348: 11/21/2009 1:47:33 PM - Software Distribution Service 3.0
RP349: 11/23/2009 6:21:07 PM - System Checkpoint
RP350: 11/25/2009 8:28:57 PM - System Checkpoint
RP351: 11/28/2009 1:19:30 PM - System Checkpoint
RP352: 12/7/2009 9:16:29 PM - System Checkpoint
RP353: 12/9/2009 9:36:52 PM - System Checkpoint
RP354: 12/11/2009 9:29:03 PM - System Checkpoint
RP355: 12/17/2009 7:21:46 PM - System Checkpoint
RP356: 12/19/2009 12:09:35 PM - System Checkpoint
RP357: 12/21/2009 7:01:41 PM - System Checkpoint
RP358: 12/22/2009 7:16:06 PM - System Checkpoint
RP359: 12/24/2009 3:43:56 PM - System Checkpoint
RP360: 12/28/2009 6:30:26 PM - System Checkpoint
RP361: 1/1/2010 4:44:26 PM - System Checkpoint
RP362: 1/2/2010 8:59:37 PM - System Checkpoint
RP363: 1/4/2010 5:46:54 PM - System Checkpoint
RP364: 1/5/2010 7:55:17 PM - System Checkpoint
RP365: 1/8/2010 11:14:11 PM - System Checkpoint
RP366: 1/10/2010 3:46:17 PM - System Checkpoint
RP367: 1/11/2010 10:26:29 PM - System Checkpoint
RP368: 1/13/2010 2:41:50 PM - System Checkpoint
RP369: 1/15/2010 3:26:07 PM - System Checkpoint
RP370: 1/16/2010 2:45:54 PM - Restore Operation
RP371: 1/16/2010 3:01:48 PM - Installed McAfee Virtual Technician
RP372: 1/18/2010 8:04:03 PM - Installed AVG 8.5
RP373: 1/19/2010 6:14:10 PM - Avg8 Update
RP374: 1/19/2010 6:17:40 PM - Avg8 Update
RP375: 1/19/2010 10:48:27 PM - Installed Windows Internet Explorer 8.
RP376: 1/25/2010 8:08:24 PM - System Checkpoint

==== Installed Programs ======================


Adobe Acrobat 6.0 Professional
Adobe AIR
Adobe Creative Suite
Adobe Download Manager
Adobe Flash Player 10 Plugin
Adobe Reader 9.1
Adobe Shockwave Player
Adobe SVG Viewer 3.0
AnswerWorks 5.0 English Runtime
AOL Instant Messenger
Apple Software Update
AVG 8.5
BlackArmor Backup
Browser Address Error Redirector
Conexant D850 56K V.9x DFVc Modem
Creative Removable Disk Manager
Creative System Information
Creative Zen MicroPhoto
Dell Driver Reset Tool
Dell Support Center (Support Software)
Dell System Restore
DellSupport
Digital Line Detect
Documentation & Support Launcher
EPSON Printer Software
Games, Music, & Photos Launcher
Google Desktop
Google Earth
Google Update Helper
Google Updater
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Intel(R) Graphics Media Accelerator Driver
Intel(R) PRO Network Connections Drivers
Internet Service Offers Launcher
Ipswitch WS_FTP LE
Java(TM) 6 Update 15
Malwarebytes' Anti-Malware
McAfee Virtual Technician
Memorex exPressit Label Design Studio
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Software Update for Web Folders (English) 12
Microsoft Visual C++ 2005 Redistributable
Modem Diagnostic Tool
Move Media Player
Mozilla Firefox (3.5.7)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
Musicmatch for Windows Media Player
NetWaiting
PCmover
PowerDVD
QualxServ Service Agreement
QuickTime
Realtek High Definition Audio Driver
Roxio Creator Audio
Roxio Creator BDAV Plugin
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Drag-to-Disc
Roxio Express Labeler
Roxio MyDVD DE
Roxio Update Manager
SearchAssist
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969897)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972260)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974455)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Sonic Activation Module
The Font Thing
TomTom HOME
TurboTax 2008
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 WinPerReleaseEngine
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
TurboTax 2008 wpaiper
TurboTax 2008 wrapper
TweetDeck
Ulead GIF Animator 2.0 Full Version
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB973815)
Update for Windows XP (KB976749)
Viewpoint Media Player
Web Album Generator 1.8.2
WebFldrs XP
WinAce Archiver
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 8
Windows Media Format Runtime
Windows Media Player 10
Windows XP Service Pack 3

==== Event Viewer Messages From Past Week ========

1/22/2010 7:34:41 PM, error: Service Control Manager [7034] - The Terminal Services service terminated unexpectedly. It has done this 1 time(s).
1/22/2010 7:34:41 PM, error: Service Control Manager [7031] - The DCOM Server Process Launcher service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Reboot the machine.
1/22/2010 6:13:34 PM, error: PlugPlayManager [12] - The device 'TEAC USB HS-xD/SM USB Device' (USBSTOR\Disk&Ven_TEAC&Prod_USB___HS-xD/SM&Rev_4.08\000005014ED5&1) disappeared from the system without first being prepared for removal.
1/22/2010 6:13:34 PM, error: PlugPlayManager [12] - The device 'TEAC USB HS-SD Card USB Device' (USBSTOR\Disk&Ven_TEAC&Prod_USB___HS-SD_Card&Rev_4.08\000005014ED5&3) disappeared from the system without first being prepared for removal.
1/22/2010 6:13:34 PM, error: PlugPlayManager [12] - The device 'TEAC USB HS-MS Card USB Device' (USBSTOR\Disk&Ven_TEAC&Prod_USB___HS-MS_Card&Rev_4.08\000005014ED5&2) disappeared from the system without first being prepared for removal.
1/22/2010 6:13:34 PM, error: PlugPlayManager [12] - The device 'TEAC USB HS-CF Card USB Device' (USBSTOR\Disk&Ven_TEAC&Prod_USB___HS-CF_Card&Rev_4.08\000005014ED5&0) disappeared from the system without first being prepared for removal.
1/22/2010 6:13:34 PM, error: PlugPlayManager [12] - The device 'Generic volume' (STORAGE\RemovableMedia\7&a18af6b&0&RM) disappeared from the system without first being prepared for removal.
1/22/2010 6:13:34 PM, error: PlugPlayManager [12] - The device 'Generic volume' (STORAGE\RemovableMedia\7&3424c258&0&RM) disappeared from the system without first being prepared for removal.
1/22/2010 6:13:34 PM, error: PlugPlayManager [12] - The device 'Generic volume' (STORAGE\RemovableMedia\7&3401082e&0&RM) disappeared from the system without first being prepared for removal.
1/22/2010 6:13:34 PM, error: PlugPlayManager [12] - The device 'Generic volume' (STORAGE\RemovableMedia\7&2c18c582&0&RM) disappeared from the system without first being prepared for removal.
1/22/2010 6:13:34 PM, error: PlugPlayManager [12] - The device 'CA-200' (USB\Vid_0644&Pid_0200\000005014ED5) disappeared from the system without first being prepared for removal.
1/22/2010 6:06:36 PM, error: Ftdisk [49] - Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
1/22/2010 6:06:36 PM, error: Ftdisk [45] - The system could not sucessfully load the crash dump driver.

==== End Of File ===========================
Click to expand...

When I tried to run GMER, the computer completely froze (clock stopped running and everything). After I restarted, I got an error message from Windows:
Data Execution Prevention
To help protect your computer, Windows has closed this program.
Name: Generic Host Process for Win32 Services
Publisher: Microsoft Corporation

Every time I closed the message, a new one popped up, maybe 15 times in all. I'm assuming this is related to GMER. Do I need to disable something before running this? I've never used this one before.
 
Hi,

Ok, let's try to manage without GMER.


Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully first.


Please continue as follows:

  1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
    Remember to re-enable them afterwards.

  2. Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New dds log.

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.
 
Thanks, and sorry for the delay. I haven't been at the infected computer in a few days, but I have the instructions printed out and ready to go for the next time I'm there.

Regarding Combofix, what is it, exactly? There seems to be a lot of warnings about using it, could it potentially mess my computer up worse than it is?

Also, I am wondering if this "DCOM Server Process..." error message is due to an antivirus program "fixing" a file that is maybe used when starting up Firefox that had been infected. Do you think this is possible, and if so, would it be beneficial to completely uninstall and reinstall Firefox?
 
Hi,

ComboFix should be quite safe to use under supervision of trained helper. I posted the warning mostly because other people read these topics too. Instructions given apply only to the correspondent case and shouldn't be used in solving issues on some other system.

That DCOM error is related to the infection so Firefox reinstallation won't help there.
 
Sorry again for the delay, I finally had the opportunity to sit down and run ComboFix. This might be apparent from the log below, but I wanted to mention that a couple things happened while it was running that were not listed in the instructions document.
1) Before it started running stages 1-50, a message said that it detected rootkit activity and needs to reboot (it did, then continued running)
2) After running stages 1-50, a message said it was deleting two files (these are listed under "other deletions" in the report)
3) Before preparing the report, it rebooted Windows again, then a message said it could not find two things, they were file paths, but it went away too quickly and I couldn't read them

Anyway, here is the log. And, maybe a good sign, I am using Firefox right now and I haven't gotten the DCOM Server Process error message!

ComboFix 10-02-05.02 - Linnea 02/06/2010 16:46:00.1.2 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3317.2804 [GMT -5:00]
Running from: c:\documents and settings\Linnea\Desktop\ComboFix.exe
AV: AVG Anti-Virus *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\s
c:\windows\system32\warning.html

Infected copy of c:\windows\system32\DRIVERS\atapi.sys was found and disinfected
Restored copy from - Kitty ate it :p
.
((((((((((((((((((((((((( Files Created from 2010-01-06 to 2010-02-06 )))))))))))))))))))))))))))))))
.

2010-01-25 23:10 . 2010-01-25 23:10 -------- d-sh--w- c:\documents and settings\Linnea\IECompatCache
2010-01-24 19:33 . 2010-01-24 19:33 -------- d-sh--w- c:\documents and settings\Linnea\PrivacIE
2010-01-22 23:11 . 2010-01-22 23:11 -------- d-sh--w- c:\windows\system32\config\systemprofile\IETldCache
2010-01-22 23:07 . 2010-01-22 23:07 -------- d-sh--w- c:\documents and settings\LocalService\IETldCache
2010-01-22 23:06 . 2010-01-22 23:06 -------- d-sh--w- c:\documents and settings\Linnea\IETldCache
2010-01-20 03:47 . 2010-01-20 03:48 -------- dc-h--w- c:\windows\ie8
2010-01-19 23:17 . 2010-01-19 23:17 -------- d-----w- c:\documents and settings\Linnea\Application Data\AVG8
2010-01-19 01:12 . 2010-02-06 02:32 -------- d-----w- C:\$AVG8.VAULT$
2010-01-19 01:06 . 2010-01-19 01:06 -------- d-----w- c:\documents and settings\Linnea\Local Settings\Application Data\AVG Security Toolbar
2010-01-19 01:04 . 2010-01-19 01:04 12552 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
2010-01-19 01:04 . 2010-01-19 01:04 11952 ----a-w- c:\windows\system32\avgrsstx.dll
2010-01-19 01:04 . 2010-01-19 01:04 108552 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2010-01-19 01:04 . 2010-01-19 01:04 335240 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2010-01-19 01:04 . 2010-01-19 01:04 27784 ----a-w- c:\windows\system32\drivers\avgmfx86.sys
2010-01-19 01:04 . 2010-02-06 00:42 -------- d-----w- c:\windows\system32\drivers\Avg
2010-01-19 01:04 . 2010-01-24 19:33 -------- d-----w- c:\documents and settings\All Users\Application Data\AVG Security Toolbar
2010-01-19 01:04 . 2010-01-19 01:04 -------- d-----w- c:\program files\AVG
2010-01-19 01:04 . 2010-01-19 01:04 -------- d-----w- c:\documents and settings\All Users\Application Data\avg8
2010-01-17 13:31 . 2010-01-17 13:33 -------- d-----w- c:\documents and settings\All Users\Application Data\McAfee
2010-01-16 19:46 . 2010-01-16 19:46 -------- d-----w- c:\windows\system32\wbem\Repository
2010-01-10 01:04 . 2010-01-10 01:09 -------- d-----w- c:\documents and settings\Linnea\Local Settings\Application Data\Temp
2010-01-10 01:04 . 2010-01-10 01:04 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Google
2010-01-10 00:59 . 2010-01-10 00:59 -------- d-----w- c:\documents and settings\LocalService\Local Settings\Application Data\Google

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-02-06 00:39 . 2008-04-19 03:01 -------- d-----w- c:\documents and settings\All Users\Application Data\Google Updater
2010-01-24 19:38 . 2009-07-17 00:10 -------- d-----w- c:\documents and settings\All Users\Application Data\NOS
2010-01-24 19:38 . 2009-07-17 00:10 -------- d-----w- c:\program files\NOS
2010-01-19 01:04 . 2010-01-19 23:14 587032 ----a-w- c:\documents and settings\All Users\Application Data\avg8\update\backup\avgiproxy.exe
2010-01-16 19:32 . 2010-01-16 19:45 153884 ----a-w- c:\windows\pchealth\helpctr\Config\Cache\Personal_32_1033.dat
2010-01-15 23:33 . 2008-09-02 00:42 -------- d-----w- c:\documents and settings\Linnea\Application Data\Canon
2010-01-10 01:10 . 2007-10-11 23:59 -------- d-----w- c:\program files\Google
2009-12-10 02:47 . 2009-05-29 01:14 -------- d-----w- c:\program files\Common Files\Adobe AIR
2009-12-10 02:20 . 2009-05-29 01:14 38784 ----a-w- c:\documents and settings\Linnea\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
2009-11-25 23:21 . 2009-09-28 23:09 127325 ----a-w- c:\documents and settings\Linnea\Application Data\Move Networks\uninstall.exe
2009-11-25 23:21 . 2009-08-13 19:21 4187512 ----a-w- c:\documents and settings\Linnea\Application Data\Move Networks\plugins\npqmp071505000011.dll
2009-11-25 23:21 . 2009-11-25 23:21 1408800 ----a-w- c:\documents and settings\Linnea\Application Data\Move Networks\MoveMediaPlayerWin_071505000011.exe
2009-11-11 00:35 . 2009-11-11 00:35 971552 ----a-w- c:\windows\system32\drivers\tdrpm174.sys
2009-11-11 00:34 . 2009-11-11 00:34 540000 ----a-w- c:\windows\system32\drivers\timntr.sys
2009-11-11 00:34 . 2009-11-11 00:34 44704 ----a-w- c:\windows\system32\drivers\tifsfilt.sys
2009-11-11 00:34 . 2009-11-11 00:34 134272 ----a-w- c:\windows\system32\drivers\snman380.sys
2007-10-18 20:56 . 2007-10-18 20:56 135680 ----a-w- c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{A3BC75A2-1F87-4686-AA43-5347D756017C}"= "c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll" [2009-11-25 1230080]

[HKEY_CLASSES_ROOT\clsid\{a3bc75a2-1f87-4686-aa43-5347d756017c}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A3BC75A2-1F87-4686-AA43-5347D756017C}]
2009-11-25 18:02 1230080 ----a-w- c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll" [2009-11-25 1230080]

[HKEY_CLASSES_ROOT\clsid\{ccc7a320-b3ca-4199-b1a6-9f516dd69829}]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll" [2009-11-25 1230080]

[HKEY_CLASSES_ROOT\clsid\{ccc7a320-b3ca-4199-b1a6-9f516dd69829}]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DellSupport"="c:\program files\DellSupport\DSAgnt.exe" [2007-03-15 460784]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2008-04-14 1695232]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-07-16 142104]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-07-16 162584]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-07-16 138008]
"RTHDCPL"="RTHDCPL.EXE" [2007-07-16 16132608]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2006-10-03 221184]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2006-10-03 81920]
"RoxWatchTray"="c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" [2006-11-05 221184]
"RoxioDragToDisc"="c:\program files\Roxio\Drag-to-Disc\DrgToDsc.exe" [2006-08-17 1116920]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2006-10-20 118784]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-11-15 16384]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2007-10-19 1836544]
"AdobeVersionCue"="c:\program files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe" [2003-10-13 1732608]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2007-06-29 286720]
"TomTomHOME.exe"="c:\program files\TomTom HOME 2\HOMERunner.exe" [2007-08-15 374688]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-07-25 149280]
"BlackArmorBackupMonitor.exe"="c:\program files\Seagate\BlackArmorBackup\BlackArmorBackupMonitor.exe" [2009-04-15 4352928]
"AcronisTimounterMonitor"="c:\program files\Seagate\BlackArmorBackup\TimounterMonitor.exe" [2009-04-15 959672]
"Seagate Scheduler2 Service"="c:\program files\Common Files\Seagate\Schedule2\schedhlp.exe" [2009-04-15 376272]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2010-01-19 2043160]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Acrobat Assistant.lnk - c:\program files\Adobe\Adobe Acrobat 6.0\Distillr\acrotray.exe [2003-5-15 217193]
Adobe Gamma Loader.lnk - c:\program files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2007-10-16 110592]
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2007-10-11 24576]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2010-01-19 01:04 11952 ----a-w- c:\windows\system32\avgrsstx.dll

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\WS_FTP\\WS_FTP95.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgam.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgdiag.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgdiagex.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgemc.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgnsx.exe"=

R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [1/18/2010 8:04 PM 12552]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [1/18/2010 8:04 PM 335240]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [1/18/2010 8:04 PM 108552]
R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [1/18/2010 8:04 PM 908056]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [1/18/2010 8:04 PM 297752]
R2 SgtSch2Svc;Seagate Scheduler2 Service;c:\program files\Common Files\Seagate\Schedule2\schedul2.exe [4/15/2009 1:31 AM 617968]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [1/9/2010 7:59 PM 135664]
S3 Dlelturvhta;Dlelturvhta; [x]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
getPlusHelper REG_MULTI_SZ getPlusHelper
.
Contents of the 'Scheduled Tasks' folder

2010-02-06 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2008-04-19 23:19]

2010-02-06 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-10 00:59]

2010-02-06 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-10 00:59]
.
.
------- Supplementary Scan -------
.
uStart Page = about:blank
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=4071012
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
Trusted Zone: internet
Trusted Zone: mcafee.com
FF - ProfilePath - c:\documents and settings\Linnea\Application Data\Mozilla\Firefox\Profiles\8knfqg32.default\
FF - prefs.js: browser.startup.homepage - about:blank
FF - component: c:\program files\AVG\AVG8\Firefox\components\avgssff.dll
FF - component: c:\program files\AVG\AVG8\Toolbar\Firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll
FF - component: c:\program files\AVG\AVG8\Toolbar\Firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\AVG\AVG8\Toolbar\Firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\AVG\AVG8\Toolbar\Firefox\avg@igeared\components\xpavgtbapi.dll
FF - component: c:\program files\Mozilla Firefox\components\GoogleDesktopMozilla.dll
FF - plugin: c:\documents and settings\Linnea\Application Data\Move Networks\plugins\npqmp071503000010.dll
FF - plugin: c:\documents and settings\Linnea\Application Data\Move Networks\plugins\npqmp071505000011.dll
FF - plugin: c:\program files\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\Google\Google Updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\Google\Update\1.2.183.13\npGoogleOneClick8.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - false // Popupblocker control handled by McAfee Privacy Service
.
- - - - ORPHANS REMOVED - - - -

SafeBoot-MCODS



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-02-06 16:54
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'explorer.exe'(3364)
c:\windows\system32\webcheck.dll
c:\windows\system32\IEFRAME.dll
c:\windows\system32\OneX.DLL
c:\windows\system32\eappprxy.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\progra~1\AVG\AVG8\avgam.exe
c:\progra~1\AVG\AVG8\avgrsx.exe
c:\progra~1\AVG\AVG8\avgnsx.exe
c:\program files\Dell Support Center\bin\sprtsvc.exe
c:\windows\system32\wdfmgr.exe
c:\program files\AVG\AVG8\avgcsrvx.exe
c:\windows\system32\wscntfy.exe
c:\windows\RTHDCPL.EXE
c:\windows\system32\igfxsrvc.exe
c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
.
**************************************************************************
.
Completion time: 2010-02-06 16:59:32 - machine was rebooted
ComboFix-quarantined-files.txt 2010-02-06 21:59

Pre-Run: 267,915,202,560 bytes free
Post-Run: 268,755,320,832 bytes free

- - End Of File - - 20D39A507FB95E377D9FBF06DCACDD74
Click to expand...
 
Hi again,

Is Adobe Acrobat 6.0 Professional used for other duties than to convert documents to pdf files?


Open notepad and copy/paste the text in the quotebox below into it:

Code: 
Driver::
Dlelturvhta
Hkmfos8sviive


Save this as
CFScript

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.

CFScriptB-4.gif


Close all browser windows and refering to the picture above, drag CFScript into ComboFix.exe. Let ComboFix update itself and install recovery console.
Then post the resultant log.


Uninstall old Adobe Reader versions and get the latest one (9.3) here or get Foxit Reader here. Make sure you don't install toolbar if choose Foxit Reader! You may also check free readers introduced here.

Uninstall your current Adobe shockwave player and get the fresh one here if needed.

Check here to see if your Flash is up-to-date (do it separately with each of your browsers). If not, uninstall vulnerable versions by following instructions here. Fresh version can be obtained here.


Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 6 Update 18.
  • Click the
    Download
    button to the right.
  • Select Windows on platform combobox and check the box that says:
    Accept License Agreement. Click continue.
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u18-windows-i586-p.exe to install the newest version. Uncheck Carbonite online backup trial if it's offered there.



Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.

Double-click ATF Cleaner.exe to open it

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.

If you use Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

If you use Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.


Please run an online scan with Kaspersky Online Scanner as instructed in the screenshot here.


Post back its report, a fresh dds.txt log and above mentioned ComboFix resultant log.
 
Hi Blade,

In response to your instructions...

Adobe Acrobat 6.0 Professional is used to generate and edit PDF documents. I will be upgrading to Adobe CS4 soon, which includes Acrobat Professional 9.0, but in the meantime I do need to keep this version.

Before I do the ComboFix step, will this run ComboFix again? (And if so, should I disable my antivirus program again?)

I uninstalled Adobe Reader 9.1 and upgraded to 9.3.

I uninstalled Adobe Shockwave Player and upgraded to version 11.5.

Flash Player appears to be the latest version (10,0,32,18 in Firefox; 10,0,42,34 in IE).

I couldn't update Java. From the Java web site, I didn't just download an .exe file, it had me install a download manager program. Then that program tried to download JRE 6 Update 18. However, it seemed to keep reconnecting and restarting the download, and eventually reached its maximum number of attempts. I don't know if this is Java-related or virus-related, what do you think?

I'll wait to do the final steps (ATF Cleaner and Kaspersky Scanner) until I hear back from you regarding ComboFix and Java.

Thanks :o)
 
Hi,

Before I do the ComboFix step, will this run ComboFix again? (And if so, should I disable my antivirus program again?)
Click to expand...
Yes, it will run ComboFix again so have antivirus disabled.

I couldn't update Java. From the Java web site, I didn't just download an .exe file, it had me install a download manager program. Then that program tried to download JRE 6 Update 18. However, it seemed to keep reconnecting and restarting the download, and eventually reached its maximum number of attempts. I don't know if this is Java-related or virus-related, what do you think?
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I believe it's some temporary issue.
 
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Thank you Blade81. :)

Note: zifa16's previous topic at http://mcafee-ext.hosted.jivesoftware.com/message/109414
 
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