Dymanet problem here are the dds and attach files

[Blade81]

Hi,

I then tried to install Acrobat reader 10

But did you uninstall previous versions first? You have to do that before installing version 10. If that's done see the steps below.



Click Start, Run and type regedit.exe and go to following location:

HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\.pdx\PDXFileType\ShellNew

On the Edit menu(Right click on ShellNew Folder), click Permissions.

Select your user account from the list, and ensure that Full Control permissions is set to Allow.

Select Administrators group from the list, and give then Full Control permissions.

Click the Advanced button

Select Replace permission entries on all child objects with entries shown here that apply to child objects.

Deselect Inherit from parent the permission entries that apply to child objects. Include these with entries explicitly defined here

Click Apply, and then click Yes when you are prompted to continue. Click OK, and then click OK again.

Exit the Registry editor.


See if you're able to install Adobe Reader now (if still error appears post back a screenshot of it).

 

[lpatrick99]

Adobe Reader uninstall

Sorry, I forgot to mention that Adobe Reader was not listed in the Add Delete tool in the control pane (see screen shot attached).

I followed the steps to change permissions in regedit as you instructed.

I have in the Program Files folder under Acrobat Reader are two files which I can't change permissions on. They are at:
c-->program files-->Adobe-->Reader 9.0-->Resource-->Cmap-->Identity-H
c-->program files-->Adobe-->Reader 9.0-->Resource-->Cmap-->Identity-V

 

[lpatrick99]

Adobe Reader uninstall pt 2

I forgot to mention that I am still receiving the same error message when I try to install Acrobat Reader 10. The screen shot of the error message is still the same 1402 error.

 

[Blade81]

Hi, post back screenshot of the error message.

 

[lpatrick99]

Here is the screen shot of the error message

Here you go.

 

[Blade81]

Hi,

Please repeat this:
Click Start, Run and type regedit.exe and go to following location:

HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\.pdx\PDXFileType\ShellNew

On the Edit menu(Right click on ShellNew Folder), click Permissions.

Select your user account from the list, and ensure that Full Control permissions is set to Allow.

Select Administrators group from the list, and give then Full Control permissions.

Click the Advanced button

Select Replace permission entries on all child objects with entries shown here that apply to child objects.

Deselect Inherit from parent the permission entries that apply to child objects. Include these with entries explicitly defined here

Click Apply, and then click Yes when you are prompted to continue. Click OK, and then click OK again.

Exit the Registry editor.

 

[lpatrick99]

Still error message

Hi,
I found the correct folder in regedit and set the permissions according to your instructions and tried to install Acrobat 10. Still get an error message which I have attached to this post.

Thanks!

 

[Blade81]

Hi,

Download & extract this file to it's own folder - Registry Search

Launch Registry Search
In the search box, enter (on separate lines)

.pdx\PDXFileType\ShellNew

Under Search, make sure only the Value box is checked in the first row of checkboxes. All other checkboxes should be checked.

& click Ok. Notepad will open with some text in it (the file will also be saved in the program's folder as well).
Post this text in your next reply.

 

[lpatrick99]

RegSearch log file

Here you go.

------------------------------------------
Windows Registry Editor Version 5.00

; Registry Search 2.0 by Bobbi Flekman © 2005
; Version: 2.0.6.0

; Results at 5/15/2011 12:09:53 PM for strings:
; '.pdx\pdxfiletype\shellnew'
; Strings excluded from search:
; (None)
; Search in:
; Registry Values
; HKEY_LOCAL_MACHINE HKEY_USERS


[HKEY_USERS\S-1-5-21-2075307622-3171654227-2039206519-1006\Software\Microsoft\Windows\CurrentVersion\Applets\Regedit]
"LastKey"="My Computer\\HKEY_LOCAL_MACHINE\\SOFTWARE\\Classes\\.pdx\\PDXFileType\\ShellNew"

; End Of The Log...

 

[Blade81]

Hi,

Please leave other checkboxes checked under "Search" too. Then run a new search.

 

[lpatrick99]

RegSearch log file run again

Hi,
Here is the latest RegSearch per your instructions.

----------------------------------------
Windows Registry Editor Version 5.00

; Registry Search 2.0 by Bobbi Flekman © 2005
; Version: 2.0.6.0

; Results at 5/16/2011 6:26:14 AM for strings:
; '.pdx\pdxfiletype\shellnew'
; Strings excluded from search:
; (None)
; Search in:
; Registry Keys Registry Values Registry Data
; HKEY_LOCAL_MACHINE HKEY_USERS


[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdx\PDXFileType\ShellNew]

[HKEY_USERS\S-1-5-21-2075307622-3171654227-2039206519-1006\Software\Microsoft\Windows\CurrentVersion\Applets\Regedit]
"LastKey"="My Computer\\HKEY_LOCAL_MACHINE\\SOFTWARE\\Classes\\.pdx\\PDXFileType\\ShellNew"

; End Of The Log...

 

[Blade81]

Hi,

Please start regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdx\PDXFileType\ShellNew key (make sure it's exactly that key) and take a screenshot of permission window.

 

[lpatrick99]

Permissions screen shot

Here you go.

 

[Blade81]

Hi,

Does your own user account there have full permission checked too?

 

[lpatrick99]

Permissions verified

Hi,

Here are two screen shots verifying the permissions for Linda Patrick user.

 

[lpatrick99]

Permissions verified screen shot 2

Here is the second one.

 

[Blade81]

Hi,

Could you take similar screenshots of permissions for HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdx key too?

 

[lpatrick99]

pdx permissions

Here you go

 

[Blade81]

Hi,

Go to registry editor and activate HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdx key.

1. Right click .pdx and select permissions.
2. Click Add.
3. Type SYSTEM and click Check Names. SYSTEM should appear underlined. Click OK.
4. On "Permissions for .pdx" -window highlight added SYSTEM and check Full Control -checkbox.
5. While still SYSTEM highlighted click the Advanced button.
6. Select Replace permission entries on all child objects with entries shown here that apply to child objects.
7. Deselect Inherit from parent the permission entries that apply to child objects. Include these with entries explicitly defined here
8. Click Apply, and then click Yes when you are prompted to continue. Click OK, and then click OK again.
9. Exit the Registry editor and see if you're able to install Adobe Reader now.

 

[lpatrick99]

Got futher along on the install but got 1402 error

Hi,

The install went further but still did not install. Attached is a screen shot of what it said and where the install stopped.