error retrieving update info file, blocked websites, redirected, slow running

Hi,

You have to reset router settings to factory default state and then change default router password to stronger one. To do that you should press reset button for 30s there. Here is an example of one Linksys router reseting.
 
Please create test.bat and run it again. Post back log1.txt contents.
 
Windows IP Configuration

Host Name . . . . . . . . . . . . : ownerlap
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-24-D2-6F-6F-D7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c042:ab9d:d5e8:8ba4%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.105(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, June 14, 2010 6:25:01 AM
Lease Expires . . . . . . . . . . : Tuesday, June 15, 2010 6:25:00 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 93.188.163.117
93.188.161.65
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1E-33-B9-2D-63
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{82AC8000-529A-4A9C-93EF-AF579629714D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{0A2E6BA9-3B42-4B4C-BBFB-E7D86FD7E9DB}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1c31:f5c:3f57:fe96(Preferred)
Link-local IPv6 Address . . . . . : fe80::1c31:f5c:3f57:fe96%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: 93.188.163.117.static.ukrtelegroup.com.ua
Address: 93.188.163.117

Name: google.com
Address: 66.249.90.104
 
Hi,

That didn't work too well. Does the router have any other system connected to it than the one we've been working on?
 
the router and cable modem are both physically connected to my husband's computer. There is another computer wired into it, and mine is the only wireless one. Would deleting flash and redownloading it be of any help at all? I've noticed that my webpage redirection generally happens when there is an animated ad on the sidebar.
 
Windows IP Configuration



Host Name . . . . . . . . . . . . : owner

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : VIA Networking Velocity Family Giga-bit Ethernet Adapter

Physical Address. . . . . . . . . : 00-50-8D-65-2E-FD

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.103

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 208.180.83.133

208.180.42.68

Lease Obtained. . . . . . . . . . : Thursday, June 17, 2010 6:52:08 AM

Lease Expires . . . . . . . . . . : Friday, June 18, 2010 6:52:08 AM

Server: rdns-lbbk-a.suddenlink.net
Address: 208.180.83.133

Name: google.com
Addresses: 72.14.204.99, 72.14.204.103, 72.14.204.104, 72.14.204.147



Pinging google.com [72.14.204.147] with 32 bytes of data:



Reply from 72.14.204.147: bytes=32 time=59ms TTL=51

Reply from 72.14.204.147: bytes=32 time=61ms TTL=51



Ping statistics for 72.14.204.147:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 59ms, Maximum = 61ms, Average = 60ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 50 8d 65 2e fd ...... VIA Networking Velocity Family Giga-bit Ethernet Adapter - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.103 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.103 192.168.1.103 20
192.168.1.0 255.255.255.0 192.168.1.103 192.168.1.103 20
192.168.1.103 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.103 192.168.1.103 20
224.0.0.0 240.0.0.0 192.168.1.103 192.168.1.103 20
255.255.255.255 255.255.255.255 192.168.1.103 192.168.1.103 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
 
Hi,

Do this with affected system:
1. Open Network Connections by clicking the Start button->Control Panel->Network and Internet->Network and Sharing Center->Manage network connections.

2. Right-click the Atheros AR5007EG Wireless Network Adapter connection, and then click Properties. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

3. Click the Networking tab. Under This connection uses the following items, click Internet Protocol Version 4 (TCP/IPv4), and then click Properties.

4. To specify IPv4 IP address settings, do one of the following:
*To obtain IP settings automatically, click Obtain an IP address automatically, and then click OK.

5. Double-click on the Internet Protocol (TCP/IP) item and select the radio dial that says Obtain DNS servers automatically

6. Press OK twice to get out of the properties screen and reboot if it asks.

Next, click start run type cmd and hit OK
type ipconfig /flushdns
then hit enter, type exit hit enter
(that space between g and / is needed)

Then run test.bat again and post back the log.
 
Windows IP Configuration

Host Name . . . . . . . . . . . . : ownerlap
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-24-D2-6F-6F-D7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c042:ab9d:d5e8:8ba4%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.105(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, June 18, 2010 6:33:04 AM
Lease Expires . . . . . . . . . . : Saturday, June 19, 2010 10:04:20 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 208.180.83.133
208.180.42.68
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1E-33-B9-2D-63
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{0A2E6BA9-3B42-4B4C-BBFB-E7D86FD7E9DB}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: rdns-lbbk-a.suddenlink.net
Address: 208.180.83.133

Name: google.com
Addresses: 72.14.204.99
72.14.204.103
72.14.204.104
72.14.204.147



Pinging google.com [72.14.204.99] with 32 bytes of data:

Reply from 72.14.204.99: bytes=32 time=64ms TTL=53

Reply from 72.14.204.99: bytes=32 time=59ms TTL=53



Ping statistics for 72.14.204.99:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 59ms, Maximum = 64ms, Average = 61ms

===========================================================================
Interface List
11 ...00 24 d2 6f 6f d7 ...... Atheros AR5007EG Wireless Network Adapter
10 ...00 1e 33 b9 2d 63 ...... Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
1 ........................... Software Loopback Interface 1
22 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13 ...00 00 00 00 00 00 00 e0 isatap.{0A2E6BA9-3B42-4B4C-BBFB-E7D86FD7E9DB}
12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.105 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.105 281
192.168.1.105 255.255.255.255 On-link 192.168.1.105 281
192.168.1.255 255.255.255.255 On-link 192.168.1.105 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.105 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.105 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 281 fe80::/64 On-link
11 281 fe80::c042:ab9d:d5e8:8ba4/128
On-link
1 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
 
You're welcome :)

Please find some final steps to take below.


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

A To disable the System Restore feature:

1. Click on the Start button.
2. Hover over the Computer option, right click on it and then click Properties.
3. On the left hand side, click Advanced Settings.
4. If asked to permit the action, click on Allow.
5. Click on the System Protection tab.
6. Uncheck any checkboxes listed for your hard drives.
7. Press OK.


B. Reboot.

C Turn ON System Restore.
Follow the steps like you did when disabling system restore but on step 6. check any checkboxes listed for your hard drives.



Now lets uninstall ComboFix:
  • Click START then RUN
  • Now copy-paste Combofix /uninstall in the runbox and click OK


  • Double-click OTL.exe.
  • Click the CleanUp! button.
  • Select Yes when the
    Begin cleanup Process?
    prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTL attempting to contact the internet, please allow it to do so.


UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.

Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

  • hosts file:
    • Every version of windows has a hosts file as part of them.
    • In a very basic sense, they are used to locate webpages.
    • We can customize a hosts file so that it blocks certain webpages.
    • However, it can slow down certain computers.
    • This is why using a hosts file is optional!!
    Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
    If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
    1. [*]Click the start button (at the lower left hand corner of your screen) [*]Click run [*]In the dialog box, type services.msc [*]hit enter, then locate dns client [*]Highlight it, then double-click it. [*]On the dropdown box, change the setting from automatic to manual. [*]Click ok
  • Run Secunia vulnerability check here and fix its findings.


Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade :cool:
 
I'm attempting all the updates but I think my modem is slowly dying. I've done the system restore change. I didn't mess with internet explorer because I never use it. I deleted the programs as instructed. I'm slowly updating everything else as my computer stays online for it. Thank you for all the help!

my microsoft is set to update automatically, yet I didn't get any updates for 3 months, is that just part of the ip address issue? It updated when I changed it, I should just leave it set on automatic updates right?
 
Hi,

my microsoft is set to update automatically, yet I didn't get any updates for 3 months, is that just part of the ip address issue?
Click to expand...
Yes, Windows updates were blocked due to bad DNS settings. Having automatic updates enabled system will get important updates automatically.
 
Since this issue appears to be resolved ... this Topic has been closed. Glad I could help. :)

Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread.

If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.
 
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