As Intended: eSupport.FFBiosExt Tvichw32.sys not listed anymore but others now

F

FFKefka77

New member
I used to have that Tvichw32.sys listed, but was not listed after this update. But, instead I got 4 others added. Are these more false positives or is there something strange going on? HJT log was clean and Adaware and AVG Spyware didnt find anything.

 
Hello,

this is exactly what the detection is looking for. A Firefox Bios extension, that is installed when you use the service to look for Biosupdates on the eSupport website. Unfortunately there is no uninstall option while a service and the Firefox extension are installed.
The category for this detection is PUPS (Possibly Unpopular Software), if you want to keep it, please set it to ignore witin Spybot.
 
Oh, are these potential dangerous or is it ok if I set it to ignore these? Cause sometimes I use Driveragent to scan for updates that my be required but I dont believe these have anything 2 do with that plugin
 
hi,

it is usually not dangerous just annoying since an uninstall option is not provided.
Driveragent is run by the same company as eSupport, Touchstone software. There is also a service installed which does not get listed within the Windows services management.
A software is supposed to be controllable by the user and that includes the ability to uninstall the software, since this is not met this software is detected as PUPS (Possibly Unpopular Software). This means that the software may be unwelcome by some users for instance when they want to uninstall it.
If you are pleased with driveragent, you should keep the plugin and exclude it from further searches by Spybot S&D.
 
You must log in or register to reply here.
Back
Top