Everything crashes, then comes the blue screen of death

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Hi spikenla,

I see that you are running Windows 7; however, the most recent update to Windows 7 is service pack 1. Please go here and download/install the updates. This may help with the crashes.
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Once you get that completed please run DDS once more and post the logs that are created. :)
 
You know that sure does look like a lot of files. Go here and just follow the instructions there. Let's let Windows do it for us. :)
 
Hi spikenla,

Let's check your system for errors...

  • Press Start
  • Type cmd in Start Search bar
  • When "cmd" populates above, right-click and run as administrator
  • Once command prompt opens copy/paste the bolded text below into the command prompt.

chkdsk /f

If you are told that it will occur at next startup go ahead and reboot and let chkdsk take place. Let me know what the results are. :)
 
Hi spikenla,

I think we may have some software problems and that is what we are checking for now. I am not seeing anymore malware in the logs though so that is a plus. :)

You will need your Windows Installation disk for this next step. If there are errors found and a suitable copy cannot be found they will need to be pulled from the installation disk. Do the following steps and if there are errors to be fixed just follow the prompts.

SFC Scannow
  • Click on Start, All Programs, Accessories.
  • Right-Click and Run as Administrator on Command Prompt
  • In the Command Prompt Window, type (or copy and paste) sfc /scannow and
    press Enter.

In your next reply please let me know how that worked
 
Hi spikenla,

Please visit this page here and run the Windows Fix-it tool and then try to update Windows again. Let me know how that works for you. :)
 
I ran the fix, it supposedly fix some settings. Tried to update again, and got the same error message. I did notice that the update file was only 13 MB. The update file that you initially wanted me to download was 900 MB.
 
Hi spikenla,

Sorry about the late reply. I have been out of town all day today and will be again tomorrow. I am also getting some opinions from some of my colleagues as well about your problems. I will return as quickly as I can. :)
 
Hi spikenla,

I am not seeing anymore malware present in the logs you have given. I believe that you may have some type of a software problem. I would recommend that you visit What the Tech and post a new topic in the Windows forum found here. The techs there are really good and are better able to help you with an issue like this than I am. Be sure that you post the link to this topic so that the techs there can see what we have done.

I will leave this topic open until you return and then we will remove the tools that we used and give you some good information to help keep your system more secure from future infections. :)
 
Due to lack of feedback, this topic will now be closed.
If you are the original poster and you still require help, please start a new thread.
 
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