First time help - Adware and spyware

[desmond]

Any help would be much appreicated.
My parents computer has been infected by:-
- Surfsidekick
- netmon
- ucmore
- maxsearch

I've tried Norton and Microsoft defender, but still cannot shift the nasty software from the system. I've tried moving it manually, but the files cannot be deleted...

Any help would be much appreicated.

Thank you

Richard UK

 

[tashi]

Hello.

Please follow the instructions in this sticky topic:
"BEFORE you POST" -Preliminary Steps
Run an on-line anti virus scan.
Scan with Spybot-S&D in safe mode.


Then start your own thread here with the HJT log:
Malware Removal Forum

A helper will advise you as soon as available.