Full Scan Doesn't End

Same issue

Running windows 10 and a fully paid up professional version of spybot with anitvirus - but it just freezes/hangs on the zlob codec.

Is Safer Networking doing anything about a fix? or id the latest Zlob a nemsis that will prevent me using my security software from here on in to scan my machine ??

regards

John
 
John, See my post prior to yours. My Spybot with the same issue as yours is now working fine. Give the solution a try.

Thanks!
 
Thanks mntom but still not working

I cannot get setting to open at all to do as you suggest - as well as the fact i cant open settings and that scans freeze on the whole zlob codec, i cant turn Internet Protection either - spybot seems seriously broke. Started a ticket lets hope the boffins can fix it (interestingly enough nothing seems wrong with my machine or windows if i uninstall Spybot and it runs fast but soon as i reinstall Spybot - the only thing detecting and freezing on the zlob thing, my machine boots up dead slow and has issues - i'm starting to suspect the problem is SPYBOT itself!!!)
 
mntom said:
I had a support person respond to my request with the following advice: "Please open Spybot Settings and switch to the Categories tab. Deselect all products except Trojans-ZL-000. After that rescan your system. In case it
again stops, make a screenshot of the whole Spybot window and add it to your next mail to us."

At first, I could not get the Settings menu to open for two days, but then this morning I ran the Update option a couple of times until all updates were made. The Settings menu finally popped up! Then I followed the directions above and ran the scan with only Trojans-ZL-000 selected. It ran fine except on the last item to be checked (Firefox bookmarks), it took about 5 minutes to complete.

After the revised scan completed with no issues, I went back and selected all the Categories in the Settings menu and re-ran the scan. Again, it took a long time to complete the last entry (Firefox bookmarks), but it completed successfully, showing me a number of things to be fixed.

It looks like I finally have a working Spybot application!

:bigthumb:
Click to expand...

I am not very computer savvy...but I've had spybot for years.....this just started hanging up when I updated to windows 10....I've read through other threads about this....but haven't tried this.....don't know how to get settings to open....cn you talk me through it step by step....please


i have the free version of spybot 2.5, windows 10....avast anti virus
 
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mntom said:
John, See my post prior to yours. My Spybot with the same issue as yours is now working fine. Give the solution a try.

Thanks!
Click to expand...

Tried that several times. Settings window won't open. Still freezes and goes "does not respond" (at best, if it opens at all) and then the scan keeps getting stuck on Zlob.zipcodec. Sheesh :sad:
 
chrisc12 said:
I have been a Spybot user for many years. I am encountering an issue today and I am reaching out to the community for some guidance. I updated the program yesterday and then ran a full scan which I know takes a long time. This morning I came to my PC and saw that it said 100.0% at the top left corner of the window but at the bottom it still says scan progressing on the left, in the middle it shows 4E2AF2AC and on the right it says Scanning for Zlob.ZipCodec downloaded files.... In addition, in the progress area it shows Status: Scan progressing, Product: Zlob.ZipCodec downloaded files.... and it shows the progress bar all filled but it is still getting the moving light across it.

This is going on 20 hours which is really long. Anyone know what this could be???
Click to expand...

Same problem as everyone else.
 
Same Issue

Hi All,

I'm also getting the same issue as everyone else with regards to being unable to open settings and the full scan freezing on the zlob codec. I have raised a support ticket and they stated that a lot of users have raised the full scan issue but they were unable to replicate it. They asked me a copy of the logs and my exisitng sdsettings.exe file. They sent me a replacement SDSettings.exe file, but this one didn't work either. I have heard nothing back on the full scan issue yet, but i've sent them a dump file of the sdsettings process running on my machine to see if that helps.

I will keep you update as I hear from Spybot Support Team and to any resolution on either issue.
 
RustyFuture said:
Hi All,

I'm also getting the same issue as everyone else with regards to being unable to open settings and the full scan freezing on the zlob codec. I have raised a support ticket and they stated that a lot of users have raised the full scan issue but they were unable to replicate it. They asked me a copy of the logs and my exisitng sdsettings.exe file. They sent me a replacement SDSettings.exe file, but this one didn't work either. I have heard nothing back on the full scan issue yet, but i've sent them a dump file of the sdsettings process running on my machine to see if that helps.

I will keep you update as I hear from Spybot Support Team and to any resolution on either issue.
Click to expand...

I finally got mine to work. Here's what I posted weeks ago: I had a support person respond to my request with the following advice: "Please open Spybot Settings and switch to the Categories tab. Deselect all products except Trojans-ZL-000. After that rescan your system. In case it
again stops, make a screenshot of the whole Spybot window and add it to your next mail to us."

At first, I could not get the Settings menu to open for two days, but then this morning I ran the Update option a couple of times until all updates were made. The Settings menu finally popped up! Then I followed the directions above and ran the scan with only Trojans-ZL-000 selected. It ran fine except on the last item to be checked (Firefox bookmarks), it took about 5 minutes to complete.

After the revised scan completed with no issues, I went back and selected all the Categories in the Settings menu and re-ran the scan. Again, it took a long time to complete the last entry (Firefox bookmarks), but it completed successfully, showing me a number of things to be fixed.

It looks like I finally have a working Spybot application!

I hope this might work for others. If not, the only thing I can suggest is to fill out a support ticket and hope that the safer-networking folks will find a fix.
 
I, too, have this problem. I cannot start the Settings Menu. Additionally, in the upper left on the Start Center screen, I am told that "The Update Service is stopped." If I click on the "Update" icon, a message ("The background Updating Service is not started. Do you want to elevate, using administrator privileges to start ?") pops up. Answering "Yes" opens the Update module and clicking "Update" appears to run through its routine as usual. However, the Start Center still shows "The Update Service is stopped" -- even after closing the Update screen.

When I go to "Services" (in Operating System), I am unable to find any Service relating to Spybot (or Safer-Networking). Does anyone know the name of the Spybot Service that is not starting?

In any event, I am still unable to open the Settings Menu and the Scan still gets stuck on "zlob.zipcodec." Are there any suggestions as to what to do next?
 
RonBoyd0174 said:
I, too, have this problem. I cannot start the Settings Menu. Additionally, in the upper left on the Start Center screen, I am told that "The Update Service is stopped." If I click on the "Update" icon, a message ("The background Updating Service is not started. Do you want to elevate, using administrator privileges to start ?") pops up. Answering "Yes" opens the Update module and clicking "Update" appears to run through its routine as usual. However, the Start Center still shows "The Update Service is stopped" -- even after closing the Update screen.

When I go to "Services" (in Operating System), I am unable to find any Service relating to Spybot (or Safer-Networking). Does anyone know the name of the Spybot Service that is not starting?

In any event, I am still unable to open the Settings Menu and the Scan still gets stuck on "zlob.zipcodec." Are there any suggestions as to what to do next?
Click to expand...

spybot.png

As you can see from the link, the SD Services are listed.

The service should be called Spybot S&D 2 - Spybot updating service for the update.
 
RustyFuture said:
View attachment 12467

As you can see from the link, the SD Services are listed.

The service should be called Spybot S&D 2 - Spybot updating service for the update.
Click to expand...

Well, that was my problem finding them. These three services were not listed -- a re-install of Spybot put them back where they belong. After doing an "Update," they stuck so I guess that's one thing off the table. I am, however, still unable to access the "Settings" menu.
 
RonBoyd0174 said:
Well, that was my problem finding them. These three services were not listed -- a re-install of Spybot put them back where they belong. After doing an "Update," they stuck so I guess that's one thing off the table. I am, however, still unable to access the "Settings" menu.
Click to expand...
Hi RonBoyd,


I'm also having this issue. Sbybot support even sent me a replacement settings file but that failed too. Deleting the file and letting the update process download it again didn't work either. I've sent further information to the support team, i'm waiting to hear back.Ii'll keep you updated.
 
I am guessing there is no remedy yet? Just dl'd the app today and it hangs up exactly as others here have mentioned. I tried the method someone in this post mentioned to no avail. I was about to purchase the app but since this issue is still not resolved, well I will not do so, at least not until this issue at the least, is dealt with, corrected. Hope to come back in a few days and notice a fix.
 
hangs up on Zlobzip.codec

I am having the same problem. Been using spybot with windows 10 since windows 10 got released. Using Norton Security with backup for a year before problem occurred. Tried running as administrator. Tried reinstalling. Running spybot 2.5.43. Will run 24 hours showing 100 percent done, hanging up on Zlobzip.codec 8F4129CC. Please let me know how to get the program to run properly and complete the scan like it always used to. This problem started about 2 weeks ago. Thank you for your help.
 
Hi carlkup & rsrsystems,

I haven't heard anything back from the Spybot support team since my last post.

Once I do, I will let you know.

I don't believe there is a fix yet, unless you can get to the Settings as mntom mentions.



Rusty.
 
Upfront: while the name "Zlob" still is shown, this problem has nothing to do with Zlob. Zlob simply is the alphabetically last signature, directly after which browsers are scanned...

We've had two rounds of collecting system information to try to find a common ground so far, and tried to copy many configurations, which went without success in reproducing the issue (why not see below).

We then went through three rounds of sending test versions of SDSettings and collecting back test logs. Why SDSettings? Because it shows the same freeze but the user doesn't have to wait as long to experience it. From the logs created by these tests versions, we closed down on the issue, until we found where the freeze occurs in round three last week.

The issue is clearly Internet Explorer related - a corrupt Internet Explorer cache will cause Spybots cache analysis to freeze (cache is accessed in SDSettings as well for its tab showing the list of recognized browsers).

We can fix this inside Spybot, and started working on that, but since a new version needs to be written and tested and this consumes time, an idea for a faster workaround would be to clear the IE cache to remove any corrupt entries.

Could someone affected please go through these steps and report back whether this helps? As a quick fix we're going to write an IE cache wiper, but it would be helpful to see how deep the cache needs to be wiped, and in case forum answers are faster than email tickets... :)
 
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