Hellllllllp!

L

lilly.1313

New member
Hey,i need some help please,my computer is acting like it's on crack and it's driving me up a tree.first of all, it's not brand new but it was working fine,now it's like it has a mind of it's own.please help. lilly
 
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Hello,

That is not much information to go on. ;) Did you scan with Spybot-S&D?

Cheers.
 
Lilly,

If you are really serious about wanting some help, please take the time to provide some information about your computer, what type, speed, memory, what operating system, what service packs, what updates. Do you have spybot installed, if so what version, when was it last updated. Do you have an antivirus program, what brand, what version, when was it last updated. Do you have a firewall, if so what brand, what version?

Was there anything significant about when the problem started, was it after you upgraded or installed any particlar program. The more information you provide the more likely it is you will some meaningful help.
 
obviously this person

is just looking for help because they are having problems and they do not know what to do. I will be watching this thread, hopefully we can keep it simple for lilly. :) She might be badly infected, but we shall see.......
 
I'm in big trouble!!!!!!,thats what i get for letting people use my computer.so do i click the link in the message box from you?
 
I'll be assuming it could be a possible infection. tashi's 15 Ways to Get Infected Without Trying mentioned one. Lily elaborate on your situation and please answer Greyfox's questions so we could get a better understanding of your situation.

Greyfox said:
Lilly,

If you are really serious about wanting some help, please take the time to provide some information about your computer, what type, speed, memory, what operating system, what service packs, what updates. Do you have spybot installed, if so what version, when was it last updated. Do you have an antivirus program, what brand, what version, when was it last updated. Do you have a firewall, if so what brand, what version?

Was there anything significant about when the problem started, was it after you upgraded or installed any particlar program. The more information you provide the more likely it is you will some meaningful help.
Click to expand...
 
omg,it has taken me days to get back here,ok,i ran the bot-check thingy,i had 117 problems and it fixed 116,but my computer is still possessed,my mouse is acting like a rat,i keep getting a mess,iexplorer not responding,it takes hours just to get on line and sometimes i can do stuff but then it freezes and when i restart it wont let me do anything,i'm dy'in here,i dont even know if i'll be able to reply to anyone without restarting like a million times.
 
Lilly,

You still basically haven't answered the questions I raised in my earlier post, and so I really have no idea as to what you have or don't have.

If, and I emphasise IF, Spybot found specific malware problems that it didn't resolve (your 117 items for all I know could simply be tracking entries), or your antivirus software found specific virus infections which it couldn't remove, then you would be best to request assistance in the Spybot Malware removal Forum.

Before doing so however please read through "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) at http://forums.spybot.info/showthread.php?t=288

You will need to carryout all of the steps outlined there, and provide all of the information listed.

If there has been no definite indication that your PC is infected, and if you cannot provide a lot more specific information, then you should perhaps consider physically taking your PC to a professional to enable a proper diagnosis to be made.

I'm sorry, I don't know what else I can suggest.
 
From Lily's described symptons, she is well likely to be infected by malware. As Greyfox suggested, the entries may be tracking cookies. But on the hand it may not. A whole handful of cookies will not screw an IE session and make the OS restarting without reason.

Perhaps if lily can give some names in the detection problems that would surely help. At the moment, I would agree with Greyfox to take a look at the Malware Forums, as... tashi said some malware cannot be removed by ordinary tools.
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Consider posting in the Malware Removal forum and having someone take a look at your system.

If you decide to have an experienced malware removal specialist assist you, please follow the procedure in this link to run scans and produce a HijackThis log:------
 
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