Help Fix My Computer

Did RKill run successfully prior to trying to install Malwarebytes ?

One last program to try, remember to run RKill first

Download OTS.exe by OldTimer to your Desktop.
  1. Close any open browsers.
  2. Double-click on OTS.exe to start the program.
  3. Leave all settings as they appear as default, except for the following:
    • Under Drivers, select "All".
    • Under Additional Scans, click on the "Extra" button.
  4. Now click the Run Scan button on the toolbar.
  5. The program will be scanning huge amounts of data so depending on your system it could take a long time to complete. Let it run unhindered until it finishes.
  6. When the scan is complete Notepad will open with the report file loaded in it.
  7. Save that notepad file
Use the Reply button and attach the notepad file here (Do not copy and paste in a reply, Attach the file ).
 
Hi,

What I would do is a System Restore and then lets go from there. I am linking you to the instructions , they may be easier to follow. Malware may block Method # 1 so use Method # 2

http://www.sevenforums.com/tutorials/700-system-restore.html


With your Computer off, press the Power button, start tapping the F8 key until a menu comes up, use your arrow keys to move up to REPAIR YOUR COMPUTER and press enter on your keyboard. Then just follow the prompts, unless you set one there is no password. Then choose System Restore , make sure you pick a date about a week prior to your problems starting.

If it went well post back with a DDS log and lets take a look
 
Well, at this point I am afraid a reformat and reinstall of windows is the only way to go to get rid of what has ahold of this computer.

If you need help with this let me know and I can link you to a windows forum that can help you
 
Your very welcome

When you reinstall windows, download and run DDS and lets take a look to make sure all is ok
 
OK, so I formatted and reinstalled Windows XP SP2 (the OS that came with my computer) and I still seem to be having the same issues. I cannot install any Windows Updates or Norton Antivirus updates. Actually I had alot of trouble and needed tech support to even install Norton. DDS would not run either. Since my computer was Windows 7 prior to my reinstallation, does that have any effect? Maybe I should follow your steps to reinstall again? I'm at a loss because I really thought that reinstalling Windows would fix any problems.
 
Not totally sure what you have done. There are infections going around that infect all your programs and files and if after reinstalling windows you copied some file and programs over you may have reinfected yourself, but I am not sure of this as I cant see any logs.

If your computer has been upgraded to Win 7, why did you install XP ?

Why dont you post here for help doing the reformat and reinstall correctly.
http://forums.whatthetech.com/index.php?showforum=119

This is a site we work closely with, link them to this thread if you wish so they can see what we have done , I will follow along and add some info if they need it. Once they have you up and running do not copy any backed up files or programs to the new install for a bit until we see how its running
 
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