HELP! Infected with PC-AntiSpyware - logs posted

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Kelley.... thanks again...

A few questions

> C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\ <<< delete the contents of the NAV quarantine folder
http://service1.symantec.com/SUPPORT...00041213443506

i could not delete these files, many are "in use" ???? I tried turning Notron off, but can't find an "off button" for it... argggg..
I assume this is important...

The infected emails, I had to go into the programs themselves and delete them, as they were no accessable through windows explorer.... I assume that is OK?

Can you explain how this old email from 02 was still causing problems today? What was it doing?

I will begin reading the "what to do from here links" you were so kind to offer. I will be taking this much more seriously.... but from the sounds of things, there is no easy solution.

BTW, was this INTEGRITY SCAN WIZARD virus an unusual virus to rid? It seems the steps to go through was extreme, i.e. vs. running a program that squashed it?

Thanks again..
 
1) I don't use their product, problems like that are why. Contact tech support: http://www.symantec.com/enterprise/support/index.jsp
They are in quarantine for a reason, they are malware. They can do you no harm quarantined but do you really want them on your computer?

2) Email worms: however you got it done, I wonder why you were storing infected email to start with. Unless you choose to search email with the KOS you would not know they were there. Same situation, do you really want to store infected email on your computer?

3) Some of the infection is fairly new and seems to be something the hackers who spread Smitfraud "operative word is fraud"
have added recently.
http://en.wikipedia.org/wiki/Spyware_Quake
http://www.google.com/search?hl=en&q=Smitfraud&btnG=Google+Search
http://forums.spybot.info/showthread.php?t=7344

Keep in mind we had to manually remove some junk which is probably so randomly named it is not worth adding it to the fix. It may also have been bundled with the infection and actually no part of the infection we use Smitfraudfix for. Seems the hackers have plenty of time and money to work with and we in malware removal are at a disadvantage.

Thanks
 
Kelley.... it seems the original virus problem has been solved, so once again, thank you for your kind diligent help.... I am glad we went the extra mile to get some of the other junk off...

I am curious.... why do you do this? Is this a personal quest, or is this your line of work and you just do this on the side to help others?
 
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