Hi! I have a problem on my computer which is causing lots of nasty pop-ups, my home-page to be changed and a start-up window called eprotectonline.com--a page that says "system security alert" and says my ip adress and everything. I have tried spybot, adaware and norton and nothing seems to get rid of it. It is in my add/delete programs list but when I go to delete it it says I must re-start my computer...I do this and as it is shutting down it says the error message: application failed due to windows shutting down-so its not getting rid of it
here is a copy of my hijack this log:
Logfile of HijackThis v1.99.1
Scan saved at 7:41:50 PM, on 1/3/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5700.0006)
Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\FileCenter Suite\FileBackup\AgentSrv.EXE
D:\Program Files\Common Files\Command Software\dvpapi.exe
D:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
D:\Program Files\Norton AntiVirus\navapsvc.exe
D:\Program Files\Video ActiveX Object\isamonitor.exe
D:\Program Files\Video ActiveX Object\pmsngr.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\QuickTime\qttask.exe
D:\Program Files\iTunes\iTunesHelper.exe
D:\Program Files\Labtec\Desktop\V5.1\moffice.exe
D:\Program Files\Labtec\Desktop\V5.1\kbdap32a.exe
D:\Program Files\Fisher-Price\FP3 Player\sspnotifier.exe
D:\Program Files\Messenger\msmsgs.exe
D:\WINDOWS\system32\ctfmon.exe
D:\PROGRA~1\WALGRE~1\WALGRE~1\data\Xtras\mssysmgr.exe
D:\Program Files\Labtec\Desktop\V5.1\MOUSE32A.EXE
D:\Program Files\Video ActiveX Object\pmmon.exe
D:\Program Files\Video ActiveX Object\isamini.exe
D:\WINDOWS\system32\slserv.exe
D:\WINDOWS\system32\svchost.exe
D:\Program Files\iPod\bin\iPodService.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\WINDOWS\system32\DllHost.exe
C:\Program Files\HijackThis\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {67982BB7-0F95-44C5-92DC-E3AF3DC19D6D} - D:\Program Files\Video ActiveX Object\isaddon.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] D:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] D:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] D:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] D:\Program Files\Labtec\Desktop\V5.1\moffice.exe
O4 - HKLM\..\Run: [OFFICEKB] D:\Program Files\Labtec\Desktop\V5.1\kbdap32a.exe
O4 - HKLM\..\Run: [MsgCenterExe] "D:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe" -osboot
O4 - HKLM\..\Run: [SSP Notifier] D:\Program Files\Fisher-Price\FP3 Player\sspnotifier.exe
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] D:\PROGRA~1\WALGRE~1\WALGRE~1\data\Xtras\mssysmgr.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O16 - DPF: {A94A916C-51A1-4B68-8FB0-7BD25EAED3B3} (CRecorder Object) - http://www.bix.com/install/bix.cab
O20 - Winlogon Notify: WgaLogon - D:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Connected Agent Service (AgentSrv) - Connected Corporation - D:\Program Files\FileCenter Suite\FileBackup\AgentSrv.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - D:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: iPod Service - Apple Computer, Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - D:\WINDOWS\SYSTEM32\slserv.exe
here is a copy of my hijack this log:
Logfile of HijackThis v1.99.1
Scan saved at 7:41:50 PM, on 1/3/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5700.0006)
Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\FileCenter Suite\FileBackup\AgentSrv.EXE
D:\Program Files\Common Files\Command Software\dvpapi.exe
D:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
D:\Program Files\Norton AntiVirus\navapsvc.exe
D:\Program Files\Video ActiveX Object\isamonitor.exe
D:\Program Files\Video ActiveX Object\pmsngr.exe
D:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\QuickTime\qttask.exe
D:\Program Files\iTunes\iTunesHelper.exe
D:\Program Files\Labtec\Desktop\V5.1\moffice.exe
D:\Program Files\Labtec\Desktop\V5.1\kbdap32a.exe
D:\Program Files\Fisher-Price\FP3 Player\sspnotifier.exe
D:\Program Files\Messenger\msmsgs.exe
D:\WINDOWS\system32\ctfmon.exe
D:\PROGRA~1\WALGRE~1\WALGRE~1\data\Xtras\mssysmgr.exe
D:\Program Files\Labtec\Desktop\V5.1\MOUSE32A.EXE
D:\Program Files\Video ActiveX Object\pmmon.exe
D:\Program Files\Video ActiveX Object\isamini.exe
D:\WINDOWS\system32\slserv.exe
D:\WINDOWS\system32\svchost.exe
D:\Program Files\iPod\bin\iPodService.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\WINDOWS\system32\DllHost.exe
C:\Program Files\HijackThis\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {67982BB7-0F95-44C5-92DC-E3AF3DC19D6D} - D:\Program Files\Video ActiveX Object\isaddon.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] D:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] D:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] D:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] D:\Program Files\Labtec\Desktop\V5.1\moffice.exe
O4 - HKLM\..\Run: [OFFICEKB] D:\Program Files\Labtec\Desktop\V5.1\kbdap32a.exe
O4 - HKLM\..\Run: [MsgCenterExe] "D:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe" -osboot
O4 - HKLM\..\Run: [SSP Notifier] D:\Program Files\Fisher-Price\FP3 Player\sspnotifier.exe
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] D:\PROGRA~1\WALGRE~1\WALGRE~1\data\Xtras\mssysmgr.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O16 - DPF: {A94A916C-51A1-4B68-8FB0-7BD25EAED3B3} (CRecorder Object) - http://www.bix.com/install/bix.cab
O20 - Winlogon Notify: WgaLogon - D:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Connected Agent Service (AgentSrv) - Connected Corporation - D:\Program Files\FileCenter Suite\FileBackup\AgentSrv.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - D:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - D:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: iPod Service - Apple Computer, Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - D:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - D:\WINDOWS\SYSTEM32\slserv.exe