Help, Please virtumonde

Hi :)

I hope this is what you wish.
Regards,
Ron
Click to expand...
Fine, thank you.

Now please go to Start >> Control Panel >> Add/Remove Programs and remove the following (if present):

iGive Shopping Window

Note: Take extra care in answering questions posed by any Uninstaller. Some questions may be worded to deceive you into keeping the program.

Extra Note: If the above iGive Shopping Window does not have a option to uninstall or fails carry out the below please:

Download the Windows Installer Cleanup Utility and save it to your Desktop.

Double-click msicuu2.exe to install the utility.

Next, Click 'Start', click 'All Programs' (or 'Programs' on some operating systems), and then click the shortcut for the
Windows Installer Clean Up Utility to open the utility

Once the program is open select:

iGive Shopping Window

Now click Remove, then click OK

Next:

Please re-open HiJackThis and select Scan. Check the boxes next to the enty listed below (if present):

O9 - Extra button: iGive Shopping Window - {9B7E79AC-A646-4e45-A70F-1B3981FE370E} - file://C:\Program Files\iGive__Shopping__Window\igivt\igivC5.htm (file missing) (HKCU)

Now close all open windows, espeacially Internet Explorer and click on Fix Checked. Close HiJackThis.

Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete this folder (if present):

C:\Program Files\iGive__Shopping__Window

Next click Start >> Run and type cleanmgr in the box and press OK.
  • Ensure the boxes for Temporary Files, Temporary Internet Files and Recycle Bin are checked.
  • You can choose to check other boxes if you wish but they are not required.
  • Click on OK then Yes.
  • Now Reboot(restart) your computer.
When completed the above, please post back the following:

  • Inform myself how your computer is running.
  • A new HijackThis Log.
 
tonight's results....

Hello once more.
1. In add/remove when attempting to uninstall, the following message appeared:
Uninstaller Error, it may have been already uninstalled. I did not accept the remove from the list option.

2. I installed the Windows Installer Cleanup Utility. When opening the utility, IGive wasn't there. I didn't select anything from the list presented and exited this utlity.

3. In HiJack this, IGive did appear and I was able to complete that instruction.

4. Using Windows Explorer, I did not find an IGive folder.

5. Cleanmgr was run.

6. HiJack this log follows.
Thanks,
Ron

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:33:06 PM, on 11/23/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Dell Photo AIO Printer 926\dlcxmon.exe
C:\Program Files\Dell Photo AIO Printer 926\memcard.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\TomTom HOME 2\HOMERunner.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\dlcxcoms.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Java\jre1.6.0_07\bin\jucheck.exe
C:\Program Files\trend micro\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=6080520
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [dlcxmon.exe] "C:\Program Files\Dell Photo AIO Printer 926\dlcxmon.exe"
O4 - HKLM\..\Run: [MemoryCardManager] "C:\Program Files\Dell Photo AIO Printer 926\memcard.exe"
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Dell PC Fax\fm3032.exe" /s
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [DLCXCATS] rundll32 C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\DLCXtime.dll,_RunDLLEntry@16
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\HOMERunner.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1212708376234
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil









Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: dlcx_device - - C:\WINDOWS\system32\dlcxcoms.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

--
End of file - 7390 bytes
 
Hi :)

1. In add/remove when attempting to uninstall, the following message appeared:
Uninstaller Error, it may have been already uninstalled. I did not accept the remove from the list option.
Click to expand...

Please re-enter Add/remove and choose the option to remove from list after clicking on the Remove tab for iGive__Shopping__Window.

Now please launch Outlook and delete all within the Fraud Folder.

Next

Congratulations you computer now appears to be malware free :bigthumb: I just have a few tasks for your good self to carry out and some advice about online safety etc.

Time for some housecleaning:

  • Open Notepad.
  • Copy and Paste everything from the Code Box below into Notepad: <-- Start >> Run... type in notepad and select OK

Code: 
@Echo Off
RD C:\RSIT /S /Q
Del RSIT.exe
Del %0

  • Go to File >> Save As
  • Save File name as "Cleanup.bat" <-- Make sure to include the quotes.
  • Change Save as Type to All Files and save the file to your Desktop.
  • It should look like this:
    Cleanup.jpg

Now double click on the desktop Clean.bat to run the batch file. It will self-delete when completed.

Clean up with OTMoveIt3

  • Double-click OTMoveIt3.exe to start the program.
  • Close all other programs apart from OTMoveIt2 as this step will require a reboot
  • On the OTMoveIt main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

Reset the system restore points:

  • Create a new, clean System Restore point which you can use in case of future system problems:
  • Press Start >> All Programs >> Accessories >> System Tools >> System Restore
  • Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close
Now remove old, infected System Restore points:
  • Next click Start >> Run... and type cleanmgr in the box and press OK
  • Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
  • Select the More Options tab, under System Restore press Clean up... and say Yes to the prompt
  • Press OK and Yes to confirm
Delete the infected backup:

  • Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete this file (if present):
  • C:\WINDOWS\ERDNT\DD\MM\Year
Next:

There is no sign of a software firewall installed on your system. Regardless if using a hardware type and or using the inbuilt Windows Service Pack 3 firewall this is a necessary application as it will also provide outbound protection where as the aforementioned do not..

I highly advise you download ONE of the following firewalls and install it. Restart the computer for changes to take effect.

This article is a excellent resource regarding the aforementioned firewalls: Understanding and Using Firewalls

Now some advice for on-line safety:

Malwarebyte's Anti-Malware:

This is a excellent application and I advise you keep this installed. Check for updates and run a scan once a week.

Other installed security software:

Your presently installed Anti-Virus application, Alwil Avast automatically checks for updates and downloads/installs them with every system reboot and or periodically if the machine is left running providing a internet connection is active.

I advise and run a through scan once a week.

To update Windows

Go to Start > All Programs > Windows Update

To update Office

Open up any Office program.

Go to Help > Check for Updates

Alternatively, you can visit the links below to update Windows and Office products.

Windows Update
Office Update

Be careful when opening attachments and downloading files:

  • Never open email attachments, not even if they are from someone you know. If you need to open them, scan them with your antivirus program before opening.
  • Never open emails from unknown senders.
  • Beware of emails that warn about viruses that are spreading, especially those from antivirus vendors. These email addresses can be easily spoofed. Check the antivirus vendor websites to be sure.
  • Be careful of what you download. Only download files from known sources. Also, avoid cracked programs. If you need a particular program that costs too much for you, try finding free alternatives on Sourceforge or Pricelessware.

Stop malicious scripts:

Windows by default allow scripts (which is VBScript and JavaScript) to run and some of these scripts are malicious. Use Noscript by Symantec or Script Defender by AnalogX to handle these scripts.

Backup regularly:

You never know when your PC will become unstable or become so infected that you can't recover it. Follow this Microsoft article to learn how to backup. Follow this article by Microsoft to restore your backups.

Alternatively, you can use 3rd-party programs to back up your data. One example can be found at Bleeping Computer.

Note: You can also use the ERUNT (Emergency Recovery Utility NT) if you decide to keep this installed as a means to keep a complete backup of your registry and restore it when needed.

Make your Internet Explorer safer:

For Internet Explorer 7

Please read this article to configure Internet Explorer 7 properly.

Avoid Peer to Peer software:

P2P may be a great way to get lots of stuffs, but it is a great way to get infected as well. There's no way to tell if the file being shared is infected. Worse still, some worms spread via P2P networks, infecting you as well. My advice avoid these types of software applications.

Prevent a re-infection:

  • Winpatrol

    Winpatrol is heuristic protection program, meaning it looks for patterns in codes that work like malware. It also takes a snapshot of your system's critical resources and alerts you to any changes that may occur without you knowing. You can read more about Winpatrol's features here.

    You can get a free copy of Winpatrol or use the Plus version for more features.

    You can read Winpatrol's FAQ if you run into problems.

  • Hosts File:

    A Hosts file is like a phone book. You look up someone's name in the phone book before calling him/her. Similarly, your PC will look up the website's IP address before you can view the website.

    Hosts file will replace your current Hosts file with another one containing well-known advertisement sites, spyware sites and other bad sites. This new Hosts file will protect you by re-directing these bad sites to 127.0.0.1.

    Here are some Hosts files:

  • MVPS Hosts File
  • Bluetack's Hosts File
  • Bluetack's Host Manager
  • hpHosts.

Only use one of the above.

Finally a educational source:

To learn more about how to protect yourself while on the internet read this article by Tony Klein: So how did I get infected in the first place?

Happy/Safe Surfing :)
 
You are good!

Dakeyras,
Thanks for all your help and especially your guidance for a relative amateur! Your instructions seemed daunting at times; however, careful reading was all that was necessary.

I have downloaded the programs that you suggested and joined bleeping computer to familiarize myself with firewalls, etc. I hope that all my future computer problems are small and the help and tools that you have provided will allow me to resolve them.

Again, I thank you for all that you have done and sincerely wish you best of luck.

Ron
 
Hi :)

Thank you for the feedback much appreciated! A sincere pleasure to be of assistance, stay safe :bigthumb:
 
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

Note: If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than five days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.
 
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