Help Required malware problem

Hi

Logs look good.

All viruses are in system restore and inactive.

I give you later instructions how to empty it.

Other than that, any problems left?
 
Hi

Then I have just one question.

Have you previously used McAfee and uninstalled it?
 
Hi

Ok, so you are then running two antiviruses, McAfee and Kaspersky.

You should uninstall one of them.

You should also install firewall:

Looking over your log, it seems you don't have any evidence of a third party firewall.

As the term conveys, a firewall is an extra layer of security installed onto computers, which restricts access to systems from the outside world. Firewalls protect against hackers and malicious intruders. I want you to download a free firewall NOW from one of these excellent vendors:

1) ZoneAlarm
2) Agnitum
3) Sunbelt/Kerio
4) Comodo

If you are using the built-in Windows XP firewall, it is not recommended as it does not block outgoing connections. This means that any malware on your computer is free to "phone home" for more instructions. Simply put, Windows XP contains a mediocre firewall. This firewall is NO replacement for a dedicated software solution. Remember to use only one firewall at the same time.

After that, please post back a fresh HijackThis log.
 
Hi Shaba,

Here is the log after installing comdo


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:48, on 2007-07-31
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Novell\XTAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Credant.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Credant\Gatekeeper\GatekeeperNC.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Lotus\notes\ntmulti.exe
C:\Program Files\Novell\ZENworks\nalntsrv.exe
C:\Program Files\Novell\ZENworks\RemoteManagement\RMAgent\ZenRem32.exe
C:\WINDOWS\system32\SICLT32.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Novell\ZENworks\wm.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\WINDOWS\system32\NWTRAY.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Novell\ZENworks\NalAgent.exe
C:\Program Files\D-Link\AirPlusG DWL-G122\AirPlus.exe
C:\Program Files\Credant\Gatekeeper\GKProbe.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Novell\ZENworks\WMRUNDLL.EXE
C:\Program Files\Comodo\Firewall\cpf.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\Comodo\Firewall\CPF.exe" /background
O4 - Global Startup: Application Explorer.lnk = C:\Program Files\Novell\ZENworks\NalView.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: D-Link AirPlus G Wireless Utility.lnk = C:\Program Files\D-Link\AirPlusG DWL-G122\AirPlus.exe
O4 - Global Startup: GKProbe.lnk = C:\Program Files\Credant\Gatekeeper\GKProbe.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Novell delivered applications - {C1994287-422F-47aa-8E5E-6323E210A125} - C:\Program Files\Novell\ZENworks\AxNalServer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.hphc.org
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://tibcoevents.webex.com/client/T23LSP33EP10/event/ieatgpc.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = EHEALTH.HPHC.ORG
O17 - HKLM\Software\..\Telephony: DomainName = EHEALTH.HPHC.ORG
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = EHEALTH.HPHC.ORG
O20 - Winlogon Notify: CredNP - C:\WINDOWS\SYSTEM32\CredNP.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: TIBCO BusinessFactor 5.1 Embedded DB Manager (bf51ttsrv51.exe) - Broadcom Corporation - (no file)
O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - C:\Program Files\Comodo\Firewall\cmdagent.exe
O23 - Service: CMG Shield (CMGShield) - Credant Technologies, Inc. - C:\WINDOWS\system32\Credant.exe
O23 - Service: Client Update Service for Novell (cusrvc) - Novell, Inc. - C:\WINDOWS\system32\cusrvc.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: CREDANT Mobile Guardian Gatekeeper (guardian) - CREDANT Technologies - C:\Program Files\Credant\Gatekeeper\GatekeeperNC.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Multi-user Cleanup Service - IBM Corp - C:\Lotus\notes\ntmulti.exe
O23 - Service: Novell Application Launcher (NALNTSERVICE) - Novell, Inc. - C:\Program Files\Novell\ZENworks\nalntsrv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: OracleClientCache80 - Unknown owner - C:\orant\BIN\ONRSD80.EXE
O23 - Service: OracleMTSRecoveryService - Oracle Corporation - C:\orantdata\bin\omtsreco.exe
O23 - Service: OracleORACLE9_HOMEPagingServer - Unknown owner - C:\orantdata/bin/pagntsrv.exe
O23 - Service: OracleORACLE_INCONCERTAgent - Oracle Corporation - C:\oranthphcdata\bin\agntsrvc.exe
O23 - Service: OracleORACLE_INCONCERTClientCache - Unknown owner - C:\oranthphcdata\BIN\ONRSD.EXE
O23 - Service: OracleORACLE_INCONCERTHTTPServer - Unknown owner - C:\oranthphcdata\Apache\Apache\apache.exe
O23 - Service: OracleORACLE_INCONCERTPagingServer - Unknown owner - C:\oranthphcdata/bin/pagntsrv.exe
O23 - Service: OracleORACLE_INCONCERTSNMPPeerEncapsulator - Unknown owner - C:\oranthphcdata\BIN\ENCSVC.EXE
O23 - Service: OracleORACLE_INCONCERTSNMPPeerMasterAgent - Unknown owner - C:\oranthphcdata\BIN\AGNTSVC.EXE
O23 - Service: OracleORACLE_INCONCERTTNSListener - Unknown owner - C:\oranthphcdata\BIN\TNSLSNR.exe
O23 - Service: OracleServiceINCON - Oracle Corporation - c:\oranthphcdata\bin\ORACLE.EXE
O23 - Service: Novell ZfD Remote Management (Remote Management Agent) - Novell Inc. - C:\Program Files\Novell\ZENworks\RemoteManagement\RMAgent\ZenRem32.exe
O23 - Service: Intranet Server Client (SicltNT) - Apsynet - C:\WINDOWS\SYSTEM32\SICLT32.EXE
O23 - Service: TIBCO Administrator 5.2 (GHPHC) (TIBCOAdmin-GHPHC) - Unknown owner - C:/tibco/administrator/5.2/bin/tibcoadmin_GHPHC.exe
O23 - Service: TIBCO EMS Server (tibemsd) - Unknown owner - C:\tibco\ems\bin\emsntsct.exe
O23 - Service: TIBCO Hawk Agent (TIBHawkAgent) - Unknown owner - C:\tibco\hawk\bin\tibhawkagentnt.exe
O23 - Service: TIBCO Hawk Agent (GHPHC) (TIBHawkAgent-GHPHC) - Unknown owner - C:/tibco/tra/domain/GHPHC/hawkagent_GHPHC.exe
O23 - Service: TIBCO Hawk Event (TIBHawkEvent) - Unknown owner - C:\tibco\hawk\bin\tibhawkeventnt.exe
O23 - Service: TIBCO Hawk HMA (TIBHawkHMA) - Unknown owner - C:\tibco\hawk\bin\tibhawkhma.exe
O23 - Service: TIBCO BusinessWorks Collaborator Document Repository Server Primary_Server_Name (TIBInConcert Repository Server Primary_Server_Name) - TIBCO Software Inc. - C:\tibco\bwc\5.2\server\PRIMAR~1\bin\icrepdaemon.exe
O23 - Service: TIBCO BusinessWorks Collaborator Workflow Server Primary_Server_Name (TIBInConcert Server Primary_Server_Name) - TIBCO Software Inc. - C:\tibco\bwc\5.2\server\PRIMAR~1\bin\icservmain.exe
O23 - Service: Novell XTier Agent Services (XTAgent) - Novell, Inc. - C:\WINDOWS\System32\Novell\XTAgent.exe
O23 - Service: Workstation Manager (ZFDWM) - Novell, Inc. - C:\Program Files\Novell\ZENworks\wm.exe

--
End of file - 8302 bytes

Thanks
 
Hi shaba,

I had a cisco VPN , after I installed the firewall I am unable to use the VPN , it gives me "integrated firewall is disabled , enable it to connect" any thoughts on that ?

Thanks
 
Hi Shaba,

I have uninstalled but unable to enable the firewall in CISCO VPN , do u have any idea how to do that?

Thanks
 
Hi Shaba,

Thanks a lot for the link.
How to remove the viruses in system restore which are inactive.

Can you please give me the instructions how to empty it.


Thanks
 
Hi

Sure :)

You're clean!

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

  • Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and reenable system restore here:

    Windows XP System Restore Guide

Reenable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

See this link for a listing of some online & their stand-alone antivirus programs:

Virus, Spyware, and Malware Protection and Removal Resources


  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Ad-Aware - Install and download Ad-Aware. You should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.

    This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:

    Instructions for - Spybot S & D and Ad-aware

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety

  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
  • Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
  • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
    Using Winpatrol to protect your computer from malicious software

Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean!
 
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