Help! Virtumond attack!

"What do I need to do now? Is it as simple as uninstalling it or deleting it?"

Yes :)

Empty also this folder:

C:\QooBox\Quarantine\

Empty Recycle Bin.

"Would it be advisable to find a download for the Service Pack 2 for my computer after we clean it out? Where do I get it? "

I give you link in a bit :)

All other viruses are in system restore and inactive.

I give you later instructions how to empty it.

Other than that, any problems left?
 
Follow-up 08/24/08

Hi Shaba!

I did as you said re: uninstalling & deleting the Gamevance file as well as the Qoo box file, & emptied them out.

Everything is running fine!:bigthumb:

The only things I can add to this is that I believe the viruses had something to do with my Firefox application crashing. During all this, I downloaded the new version of Firefox and when it came to the final step s to running it, I would have a dialog box saying that something or other caused Firefox to crash and I should try again later. Do I now retry to install it now? What about my IE, is that safe to try and use? At the moment, the only way I have been able to get to the net is through Flock. Is this okay?

Let me now what you advise on that topic and I guess maybe the link SP2. I am also worried about the restore point with the inactive viruses. I'll be up for a while to check on new posts. Thank you so very much for all that you've done and I sincerely appreciate your time! :angel:
 
Yes, please try re-install Firefox now :)

If you get any error message(s), let me know.

IE is OK to use as well as Flock.
 
A-ok!

Hi Shaba,

I installed Firefox without a hitch! I notice the subtle differences in this new version. Any quick tip on clearing the tags in the search bar? There's a star and a drop down arrow to the very right of the bar and I saw some of my bookmarks like Gamevance and the Spybot forum etc.... I deleted the Gamevance bookmark for sure but don't know how to remove or clear the tags there.

Let me know if there is anything else I need to do in my system and I'll reply as soon as possible. Thank you again!

Mahalo,
Pueo_girl:)
 
"Any quick tip on clearing the tags in the search bar? There's a star and a drop down arrow to the very right of the bar and I saw some of my bookmarks like Gamevance and the Spybot forum etc...."

That is new feature in 3.x version :) So it marks all your bookmarks with star when you type address.

Any other things or are you ready for final instructions?
 
Ready for final instructions!

Hi Shaba!

Thanks for clarification and I am soooo ready for the final tasks :yes:!

This has definitely been an experience for me and I am so grateful for all that you've done! :bow:

I have inherited a laptop and of course it has virus problems (of course), which may be why I got it. I never look a gift horse in the mouth though! After going through all this I'm sure it can be remedied as well. That system has a bit more going on though. Would it be possible to send you a private message regarding that laptop in hopes of getting a referral to either another forum for help or if you could help with it?

Look forward to the reply!

Pueo_girl
 
I think that it would be best to start a new thread for laptop.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Now lets uninstall ComboFix:

  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK

Next we remove all used tools.

Please download OTCleanIt and save it to desktop.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

  • Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and re-enable system restore here:

    Windows XP System Restore Guide

Re-enable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  • Install Malwarebytes' Anti-Malware - Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. Tutorial on installing & using this product can be found below:

    Malwarebytes' Anti-Malware Setup Guide

    Malwarebytes' Anti-Malware Scanning Guide

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety


Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean! :bigthumb:
 
Since this issue appears to be resolved ... this Topic has been closed. Glad I could help.

Note: If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than five days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.
 
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