How to paste renewal # into continuing subscription

[oddgump]

When i go to license renewal, the message is 'cannot renew at this time'. Have confirm purchase and new license #

 

[PepiMK]

Hi oddgump,

I verified that you've got a valid license key available. I'm going to look up that error message and will get back to you asap.

 

[PepiMK]

I actually could not find the phrase "cannot renew at this time". Can you provide me with steps you've tried to renew the license?