I have a virus that redirects Google links

Status
Not open for further replies.
D

DU Chris

New member
Hello,

I was recently infected with a virus that redirects search engine links to random spam sites and causes browsers to slow down in general. I've run Spybot and MalwareBytes and neither have been able to find the culprit.

Here's my HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:51:58 AM, on 11/29/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\WINDOWS\system32\Tablet.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\system32\KADxMain.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\system32\WTablet\TabUserW.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,(Default) = Download Directory
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3080104
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3080104
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Sophos Web Content Scanner - {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files\Sophos\Sophos Anti-Virus\SophosBHO.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [KADxMain] C:\WINDOWS\system32\KADxMain.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [dscactivate] "%ProgramFiles%\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: TabUserW.exe.lnk = C:\WINDOWS\system32\WTablet\TabUserW.exe
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - AppInit_DLLs: C:\PROGRA~1\Sophos\SOPHOS~1\SOPHOS~1.DLL
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DellAMBrokerService - Unknown owner - C:\Program Files\DellAutomatedPCTuneUp\brkrsvc.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 9919 bytes

Thanks so much for your help.
 
Update: something called Antivirus Pro installed itself and now blocks all functions related to combating viruses (i.e., opening antivirus programs, scanners, task manager, launching msconfig and even shutting the computer down). I see the icon for it in the taskbar but have no way of disabling its grip on my computer's functionality.
 
Hi, Welcome to the forum.
My name is Cypher, and I will be helping you with your malware problems.
Before we begin...please note the following important guidelines.
  • The instructions being given are for YOUR computer and system only!.
    Using these instructions on a different computer, can damage that computer and possibly make it inoperable!
  • If you don't know or understand something, please don't hesitate to ask.
  • Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
  • Only reply to this thread do not start another, Please continue responding until I give you the "All Clean"
    Absence of symptoms does not mean that everything is clear.
  • Please DO NOT run any other tools or scans whilst I am helping you.
  • Please DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
  • Print each set of instructions... if possible...your Internet connection might not be available during some fix processes.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • The logs from the tools we use can take some time to research so please be patient.
  • I am currently reviewing your log, and will return as soon as possible with your next set of instructions.


In the meantime Please post an Uninstall list.

  • Open HijackThis.
  • Click on the Open the Misc Tools section button.
  • Look under System tools.
  • Click on the Open Uninstall Manager... button.
  • Click on the Save list... button.
  • It will prompt you to save. Save this log in a convenient location. By default it's named uninstall_list.txt.
  • Notepad will open. Please post this log in your next reply.

In your next reply.

  • Uninstall list.
 
Hello, Cypher. Thank you for your help. It's much appreciated. Here is the list you requested:

Add or Remove Adobe Creative Suite 3 Design Standard
Adobe Anchor Service CS3
Adobe Asset Services CS3
Adobe Bridge CS3
Adobe Bridge Start Meeting
Adobe BridgeTalk Plugin CS3
Adobe Camera Raw 4.0
Adobe CMaps
Adobe Color - Photoshop Specific
Adobe Color Common Settings
Adobe Color Common Settings
Adobe Color EU Extra Settings
Adobe Color JA Extra Settings
Adobe Color NA Recommended Settings
Adobe Creative Suite 3 Design Standard
Adobe Default Language CS3
Adobe Device Central CS3
Adobe ExtendScript Toolkit 2
Adobe ExtendScript Toolkit 2
Adobe Flash Player 10 Plugin
Adobe Flash Player 9 ActiveX
Adobe Flash Player ActiveX
Adobe Fonts All
Adobe Help Viewer CS3
Adobe Illustrator CS3
Adobe InDesign CS3
Adobe InDesign CS3 Icon Handler
Adobe Linguistics CS3
Adobe MotionPicture Color Files
Adobe PDF Library Files
Adobe Photoshop CS3
Adobe Reader 8.1.2
Adobe Setup
Adobe Setup
Adobe Setup
Adobe SING CS3
Adobe Stock Photos CS3
Adobe Type Support
Adobe Update Manager CS3
Adobe Version Cue CS3 Client
Adobe WAS CS3
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS3
AHV content for Acrobat and Flash
Amazon MP3 Downloader 1.0.3
AnswerWorks 4.0 Runtime - English
AnswerWorks 5.0 English Runtime
Apophysis 2.0
Apple Software Update
Broadcom Management Programs
Browser Address Error Redirector
Bryce 5.5c
CCleaner (remove only)
Conexant HDA D330 MDC V.92 Modem
Dell Automated PC TuneUp
Dell Support Center
Dell Touchpad
Dell Wireless WLAN Card
Digital Line Detect
EndNote
Exifer
Google SketchUp 6
Google SketchUp 6
Google Talk Plugin
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
ImageJ 1.42q
IntelliSonic Speech Enhancement
ISI ResearchSoft - Export Helper
J2SE Runtime Environment 5.0 Update 6
Java(TM) 6 Update 11
Magic Online III
Malwarebytes' Anti-Malware
MediaDirect
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
Modem Diagnostic Tool
Mozilla Firefox (3.0.15)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6 Service Pack 2 (KB973686)
NaturalMotion endorphin 2.7.1
NetWaiting
NVIDIA Drivers
OpenAL
OutlookAddinSetup
PDF Settings
Peggle Deluxe 1.01
Puzzle Quest Galactrix Demo
QuickSet
QuickTime
Ranch Rush
Risk®
Roxio Creator Audio
Roxio Creator BDAV Plugin
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Drag-to-Disc
Roxio Express Labeler
Roxio MyDVD DE
Roxio Update Manager
SearchAssist
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB939653)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944338-v2)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958470)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB963027)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969897)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972260)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974455)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Sonic Activation Module
Sophos Anti-Virus
Sophos AutoUpdate
Spectromancer
SPORE™ Creature Creator Trial Edition
Spybot - Search & Destroy
SU2KT
Tablet
TurboTax 2008
TurboTax 2008 wcaiper
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 WinPerReleaseEngine
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
TurboTax 2008 wrapper
TurboTax Premier 2007
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB925720)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB936357)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update for Windows XP (KB976749)
Windows Imaging Component
Windows Media Format Runtime
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
WinRAR archiver
WinZip 11.1
ZoneAlarm Pro
 
Hi DU Chris.
DU Chris said:
Hello, Cypher. Thank you for your help. It's much appreciated.
Click to expand...
Your welcome:)
The forums are really busy right now, but be assured i will get back to you as soon as possible.
Thank you for your patience.
 
It's a computer for personal use. However, I do sometimes use it on my university's network, whose rules require that I have a Sophos as my antivirus program.
 
Hi DU Chris.
Thanks for clearing that up.

Download/run Rkill:

Please download Rkill from one of the following links and save to your Desktop:

One, Two,Three or Four

  • Double click on Rkill.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.

Note: If your security software warns about Rkill, please ignore and allow the download to continue.


Next

Please download GMER Rootkit Scanner from Here.
  • Double click the .exe file. If asked to allow gmer.sys driver to load, please consent
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO


    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file
  • Save it where you can easily find it, such as your desktop, and post it in your next reply
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
Note: Do not run any programs while Gmer is running.

In your next reply.
  • Gmer.txt log
  • Please let me know how your computer is performing now.
 
Hi Cypher,

Thanks for the quick reply. My computer still has issues. Search engine links still redirect and the computer in general is slow (e.g., slow boot-up, CPU usage always hovers around 50%, internet browsers are slow). Here is the Gmer log:

GMER 1.0.15.15252 - http://www.gmer.net
Rootkit scan 2009-12-03 21:30:19
Windows 5.1.2600 Service Pack 2
Running: m6w0i4wf.exe; Driver: C:\DOCUME~1\Chris\LOCALS~1\Temp\kxloypow.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Zone Labs, LLC) ZwCreateFile [0xAA7EA930]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Zone Labs, LLC) ZwCreateKey [0xAA7F5A80]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Zone Labs, LLC) ZwDeleteFile [0xAA7EAF20]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Zone Labs, LLC) ZwDeleteKey [0xAA7F66E0]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Zone Labs, LLC) ZwDeleteValueKey [0xAA7F6440]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Zone Labs, LLC) ZwLoadKey [0xAA7F68B0]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Zone Labs, LLC) ZwOpenFile [0xAA7EAD70]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Zone Labs, LLC) ZwRenameKey [0xAA7F7250]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Zone Labs, LLC) ZwReplaceKey [0xAA7F6CB0]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Zone Labs, LLC) ZwRestoreKey [0xAA7F7080]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Zone Labs, LLC) ZwSetInformationFile [0xAA7EB120]
SSDT \SystemRoot\System32\vsdatant.sys (TrueVector Device Driver/Zone Labs, LLC) ZwSetValueKey [0xAA7F6140]

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs savonaccessfilter.sys (SAV On-access and HIPS for Windows XP (x86)/Sophos Plc)

Device \Driver\Tcpip \Device\Ip vsdatant.sys (TrueVector Device Driver/Zone Labs, LLC)

AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)

Device \Driver\Tcpip \Device\Tcp vsdatant.sys (TrueVector Device Driver/Zone Labs, LLC)
Device \Driver\Tcpip \Device\Udp vsdatant.sys (TrueVector Device Driver/Zone Labs, LLC)
Device \Driver\Tcpip \Device\RawIp vsdatant.sys (TrueVector Device Driver/Zone Labs, LLC)
Device \Driver\Tcpip \Device\IPMULTICAST vsdatant.sys (TrueVector Device Driver/Zone Labs, LLC)

AttachedDevice \FileSystem\Fastfat \Fat savonaccessfilter.sys (SAV On-access and HIPS for Windows XP (x86)/Sophos Plc)

Device \FileSystem\Cdfs \Cdfs DLAIFS_M.SYS (Drive Letter Access Component/Roxio)
Device -> \Driver\atapi \Device\Harddisk0\DR0 89DB5618

---- Files - GMER 1.0.15 ----

File C:\WINDOWS\system32\drivers\atapi.sys suspicious modification

---- EOF - GMER 1.0.15 ----
 
Hi DU Chris.

Please disable your anti virus as it will interfere with the below fix.
For instructions on how to do this see Here
Note: Don't forget to re-enable it after the fix.

Next.


  • Double click on Rkill. it should still be on your desktop.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.

Note: If your security software warns about Rkill, please ignore and allow the download to continue.


Next.


Download and Run ComboFix
  • Please download ComboFix, and find instructions on how to properly run it from Here
  • Make sure you install the recovery console if asked to.
  • The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time and can be a lifesaver later.
  • Once installed, you should see a blue screen prompt that says:
  • The Recovery Console was successfully installed.
  • Run ComboFix as instructed by the tutorial. Normal scan time is 10-20 minutes. When ComboFix is finished running, a log will be opened. Include this log in your next reply.


In your next reply.
  • ComboFix log.
  • Please let me know how your computer is performing now.
 
Hi Cypher,

Thanks for your continued help. After running ComboFix my computer seems to be symptom-free and running as it did pre-virus. Here's the log:

ComboFix 09-12-04.02 - Chris 12/04/2009 18:26.2.2 - x86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.2046.1654 [GMT -8:00]
Running from: c:\documents and settings\Chris\Desktop\ComboFix.exe
AV: Sophos Anti-Virus *On-access scanning disabled* (Updated) {3F13C776-3CBE-4DE9-8BF6-09E5183CA2BD}
FW: ZoneAlarm Pro Firewall *disabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Chris\Local Settings\Application Data\mayfui
c:\documents and settings\Chris\Local Settings\Application Data\mayfui\xygksysguard.exe
c:\windows\system32\twain_32.dll

Infected copy of c:\windows\system32\DRIVERS\atapi.sys was found and disinfected
Restored copy from - Kitty ate it :p
Infected copy of c:\windows\system32\drivers\iaStor.sys was found and disinfected
Restored copy from - Kitty ate it :p
.
((((((((((((((((((((((((( Files Created from 2009-11-05 to 2009-12-05 )))))))))))))))))))))))))))))))
.

2009-11-28 23:19 . 2009-11-28 23:19 79488 ----a-w- c:\documents and settings\Chris\Application Data\Sun\Java\jre1.6.0_17\gtapi.dll
2009-11-26 19:35 . 2009-11-28 22:09 -------- d-----w- c:\program files\Spectromancer
2009-11-18 19:32 . 2009-11-18 20:03 -------- d-----w- c:\program files\ImageJ
2009-11-16 08:21 . 2009-11-16 08:21 -------- d-----w- c:\documents and settings\Chris\Application Data\iWin
2009-11-16 08:21 . 2009-11-16 08:21 -------- d---a-w- c:\documents and settings\All Users\Application Data\TEMP
2009-11-16 08:21 . 2009-11-16 08:21 -------- d-----w- c:\program files\Shockwave.com
2009-11-11 08:28 . 2009-11-11 08:28 247280 ----a-w- c:\documents and settings\Chris\Application Data\Mozilla\plugins\npgoogletalk.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-12-05 02:25 . 2008-01-19 23:20 16104 ----a-w- c:\windows\system32\tablet.dat
2009-11-29 08:42 . 2008-01-19 18:49 -------- d-----w- c:\program files\Spybot - Search & Destroy
2009-11-29 08:39 . 2008-01-19 18:49 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-11-28 22:21 . 2008-01-04 04:14 159691 ----a-w- c:\windows\system32\nvModes.dat
2009-11-11 22:21 . 2008-12-07 18:40 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-11 22:20 . 2009-02-24 09:59 4045528 ----a-w- c:\documents and settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\mbam-setup.exe
2009-11-08 21:06 . 2008-01-08 21:48 64336 ----a-w- c:\documents and settings\Chris\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-09-25 05:49 . 2004-08-10 18:51 668672 ----a-w- c:\windows\system32\wininet.dll
2009-09-25 05:48 . 2004-08-10 18:51 81920 ----a-w- c:\windows\system32\ieencode.dll
2009-09-11 14:03 . 2004-08-10 18:51 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-10 22:54 . 2008-12-07 18:40 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-10 22:53 . 2008-12-07 18:40 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2008-10-24 16:49 . 2008-10-09 19:32 30 ----a-w- c:\program files\Exiferupdate.ini
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Google Update"="c:\documents and settings\Chris\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" [2008-09-04 133104]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2007-06-03 851968]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2007-06-06 8429568]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2007-06-06 81920]
"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2007-12-11 2183168]
"KADxMain"="c:\windows\system32\KADxMain.exe" [2006-11-02 282624]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2006-10-03 81920]
"PCMService"="c:\program files\Dell\MediaDirect\PCMService.exe" [2007-04-16 184320]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-10-10 16384]
"Malwarebytes Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2009-09-10 1312080]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe" [2006-10-03 221184]
"nwiz"="nwiz.exe" - c:\windows\system32\nwiz.exe [2007-06-06 1626112]
"NVHotkey"="nvHotkey.dll" - c:\windows\system32\nvhotkey.dll [2007-06-06 67584]
"SigmatelSysTrayApp"="stsystra.exe" - c:\windows\stsystra.exe [2007-06-06 405504]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
AutoUpdate Monitor.lnk - c:\program files\Sophos\AutoUpdate\ALMon.exe [2009-6-11 245760]
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2008-1-3 50688]
TabUserW.exe.lnk - c:\windows\system32\WTablet\TabUserW.exe [2008-1-19 114688]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SAVService]
@="service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SophosAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ZoneLabsFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Dell\\MediaDirect\\PCMService.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Mozilla Firefox\\firefox.exe"=
"c:\\Documents and Settings\\Chris\\Local Settings\\Application Data\\Google\\Google Talk Plugin\\googletalkplugin.dll"=
"c:\\Documents and Settings\\Chris\\Local Settings\\Application Data\\Google\\Google Talk Plugin\\googletalkplugin.exe"=

R1 SAVOnAccessControl;SAVOnAccessControl;c:\windows\system32\drivers\savonaccesscontrol.sys [1/8/2008 6:07 PM 110848]
R1 SAVOnAccessFilter;SAVOnAccessFilter;c:\windows\system32\drivers\savonaccessfilter.sys [1/8/2008 6:07 PM 38528]
R2 SAVAdminService;Sophos Anti-Virus status reporter;c:\program files\Sophos\Sophos Anti-Virus\SAVAdminService.exe [10/5/2009 3:22 AM 80936]
R2 SAVService;Sophos Anti-Virus;c:\program files\Sophos\Sophos Anti-Virus\SavService.exe [8/21/2008 4:04 AM 98304]
S4 SophosBootDriver;SophosBootDriver;c:\windows\system32\drivers\SophosBootDriver.sys [9/30/2008 9:34 AM 14976]
.
Contents of the 'Scheduled Tasks' folder

2009-11-18 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 19:34]

2009-12-04 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2464417562-4047453670-900169533-1006Core.job
- c:\documents and settings\Chris\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2008-09-04 03:55]

2009-12-04 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2464417562-4047453670-900169533-1006UA.job
- c:\documents and settings\Chris\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2008-09-04 03:55]
.
.
------- Supplementary Scan -------
.
uStart Page = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3080104
mStart Page = hxxp://www.dell.com
uInternet Connection Wizard,ShellNext = iexplore
IE: Append to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
Trusted Zone: turbotax.com
FF - ProfilePath - c:\documents and settings\Chris\Application Data\Mozilla\Firefox\Profiles\txrbmhm3.default\
FF - plugin: c:\documents and settings\Chris\Application Data\Mozilla\Firefox\Profiles\txrbmhm3.default\extensions\moveplayer@movenetworks.com\platform\WINNT_x86-msvc\plugins\npmnqmp071301000019.dll
FF - plugin: c:\documents and settings\Chris\Application Data\Mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\documents and settings\Chris\Local Settings\Application Data\Google\Update\1.2.183.13\npGoogleOneClick8.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-yrrhvloj - c:\documents and settings\Chris\Local Settings\Application Data\mayfui\xygksysguard.exe
HKLM-Run-yrrhvloj - c:\documents and settings\Chris\Local Settings\Application Data\mayfui\xygksysguard.exe
AddRemove-Broadcom 802.11b Network Adapter - c:\program files\Dell\Dell Wireless WLAN Card\bcmwlu00.exe verbose
AddRemove-NVIDIA Drivers - c:\windows\system32\nvudisp.exe UninstallGUI



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-12-04 18:38
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(888)
c:\windows\System32\BCMLogon.dll
.
Completion time: 2009-12-04 18:39
ComboFix-quarantined-files.txt 2009-12-05 02:39
ComboFix2.txt 2008-12-11 04:18

Pre-Run: 121,121,718,272 bytes free
Post-Run: 121,121,304,576 bytes free

- - End Of File - - 9A81B425DD151E1A855FA08EA2AFB298
 
Hi DU Chris.
Thanks for your continued help.
Click to expand...
Your welcome :)

Add/Remove programs
  • Click on start
  • Then Run
  • In the open text entry box please copy/paste appwiz.cpl Then click enter.
  • Press the "Remove" or "Change/Remove"...button to uninstall the following.

J2SE Runtime Environment 5.0 Update 6
Java(TM) 6 Update 11

Next.

Java SE Runtime Environment (JRE).

Please download from HERE
  • Find Java SE Runtime Environment (JRE) 6 Update 17.
  • Click on Download.
  • Choose the correct Platform and Multi-language. Next, check the box that says I agree to the Java SE Runtime Environment 6 License Agreement.
  • Click the Continue button.
  • Click on the filename under Windows Offline Installation and save it to your desktop.
  • Close all active windows.
  • Install the program.

Next.

I see you have CCleaner installed please run it now.
CAUTION: Please do NOT use the "Registry" button in the left pane.
This is a built-in registry cleaner. Removing certain entries can render your computer inoperable!

Next.

Please disable your antivirus as instructed previously.
Note: don't forget to re-enable it after the below scan.

Next.

ESET online scannner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Please go Here then click on:
    EOLS1.gif

    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
    Click to expand...
  • Select the option YES, I accept the Terms of Use then click on:
    EOLS2.gif
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on:
    EOLS3.gif
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on:
    EOLS4.gif
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

Next.

Post a New HJT Log
  • Start HijackThis.
  • If you are on the "scan & fix stuff" page... Press the "Main Menu"...button.
  • From the Main Menu... Press the "Do System Scan and Save a Log File"...button.
  • When completed...Notepad will open with the new "hijackthis.log" file contents.
  • Copy/paste the entire (hijackthis.log) file contents in your next reply.

In your next reply.
  • ESET log.
  • HijackThis log.
  • Please let me know how your computer is performing now.
 
Hi Cypher,

My computer is still running well. Doing all my normal day-to-day tasks, there are no overt signs indicating anything is wrong. Here are the requested logs:

ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=f820aedbcd3c1441ab5e5c926bb3bd47
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2009-12-05 08:54:53
# local_time=2009-12-05 12:54:53 (-0800, Pacific Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 2
# compatibility_mode=512 16777215 100 0 30508646 30508646 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# compatibility_mode=8449 16775141 100 99 0 85696176 0 0
# compatibility_mode=9217 16777214 75 70 41735659 44324487 0 0
# scanned=114146
# found=2
# cleaned=0
# scan_time=3424
C:\Qoobox\Quarantine\C\Documents and Settings\Chris\Local Settings\Application Data\mayfui\xygksysguard.exe.vir Win32/Adware.SpyProtector.N application 00000000000000000000000000000000 I
C:\Qoobox\Quarantine\C\WINDOWS\system32\drivers\atapi.sys.vir Win32/Olmarik.RF virus 00000000000000000000000000000000 I

And HJT:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:32:13 PM, on 12/5/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\WINDOWS\system32\Tablet.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\ESET\ESET Online Scanner\OnlineScannerApp.exe
C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Talk Plugin\googletalkplugin.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,(Default) = Download Directory
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3080104
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3080104
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Sophos Web Content Scanner - {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files\Sophos\Sophos Anti-Virus\SophosBHO.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [KADxMain] C:\WINDOWS\system32\KADxMain.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [dscactivate] "%ProgramFiles%\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [ISUSPM Startup] c:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: TabUserW.exe.lnk = C:\WINDOWS\system32\WTablet\TabUserW.exe
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DellAMBrokerService - Unknown owner - C:\Program Files\DellAutomatedPCTuneUp\brkrsvc.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 9758 bytes
 
Hi DU Chris.

your latest set of logs appear to be clean!

Rootkit

Unfortunately Your computer had a Rootkit. A rootkit is a set of software tools intended for concealing running processes, files or system data from the operating system.
You are strongly advised to do the following:

Change all your passwords (ISP login password, your email address(es) passwords, financial accounts, PayPal, eBay, Amazon, online groups and forums and any other online activities you carry out which require a username and password).

To help you understand more, please take some time to read the following articles:

What are rootkits from Wikipedia
Why are rootkits dangerous




Time for some housekeeping
  • Click on Start >> Run...
  • Now type in ComboFix /Uninstall into the and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
    CF-Uninstall.png
The above procedure will reset your System Restore and clear out the backups and quarantines created during the course of this fix.

Next.

OTC

Download OTC by Old Timer and save it to your Desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTC.exe
  • Click the CleanUp! button
  • Select Yes when the Begin cleanup Process? Prompt appears
  • If you are prompted to Reboot during the cleanup, select Yes
  • The tool will delete itself once it finishes, if not delete it by yourself

Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.




Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:




Reset SP2 Firewall:

Click on Start >> Run... and cut/paste in the following and click on OK
Code: 
firewall.cpl
Click on the Advanced tab >> Restore Defaults >> At the prompt click on Yes >> OK

Now click on the General tab >> select Off(not recommended) >> OK.

Note: No need for it to be active after the reset becuse you have the ZoneAlarm Firewall active.



Next.

Install internet explorer 8

You can install IE 8 from Here




Next.

Update FireFox.

In the FireFox browser click Help > Check for updates.




Next,

Update your service pack

You can find information on how to update to XPSP3 Here


Next.

Update Malwarebytes Anti-Malware

Launch the application and click Update > Check for updates.



Here are some free programs I recommend that could help you improve your computer's security.

Install Sitehound
SiteHound is a toolbar for Microsoft Internet Explorer and Mozilla Firefox which alerts you if you're about to enter a potentially dangerous website.
You can find more information and download it from Here

Install WinPatrol
As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
For more information, please visit HERE

MVPS Hosts

Install MVPS Hosts File From Here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
You can Find the Tutorial HERE

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Visit Microsoft often to get the latest updates for your computer
You can do that HERE

Read some information HERE On how to prevent Malware

Is your pc running slow?
Read What to do if your Computer is running slowly

I would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Safe surfing!
 
Hi Cypher,

Thank you so much for your help. You and all the rest of the security team here do great work - and you do it as volunteers, no less.

My computer is running great, but I did have one final question. My computer used to show an indicator on the screen with my speaker volume whenever I pressed the buttons to alter the volume (this is a laptop). Now it doesn't show the volume no matter what I do. I think this started after running ComboFix. I believe this function is part of Dell QuickSet. Should I just download QuickSet again from Dell?
 
Hi DU Chris.
I have checked and nothing that ComboFix removed would of caused the problem your having with the volume icon.
I also don't think it is to do with Dell QuickSet.
Please try this, Right click on the system tray/taskbar and chose Properties > Notification area.
In system icons make sure Volume is ticked.
Reboot your computer and let me know if that fixes the problem.
 
Hi Cypher,

I see the volume icon in the system tray, however there used to be a graphic that looked like this:
volume.jpg

That appeared to indicate the volume level each time I changed it.
This link suggested that the above volume bar is part of Dell QuickSet (see "Adjusting the volume"): http://support.dell.com/support/edocs/systems/wsM90/en/ug/media.htm
I guess somewhere along the line I lost QuickSet, as "quickset.exe" can't be found on my computer anymore.
 
Hi DU Chris.
You can try reinstalling QuickSet to see if that fixes the problem.
Before you try that please create a new system restore point before trying the re-installation of QuickSet.


If you are not sure whether the System Restore feature is turned on and active, let's check, before we go any further.
Turn ON System Restore
If you know System Restore is ON and active, proceed to "Create a New System Restore Point." Otherwise...
  1. Click Start,
  2. Right-click My Computer, then click Properties...from the menu.
  3. In the System Properties dialog box, click the System Restore tab.
  4. Uncheck...the Turn off System Restore check box, if checked.
  5. Click OK.
    After a few moments, the System Properties dialog box closes.
Note: If the System Restore function was NOT active... by turning it ON, a restore point was automatically created.
You do not have perform the "Create a New System Restore Point" step.
Create a New System Restore Point.
  1. Click Start,
  2. Select All Programs, Accessories, System Tools... press System Restore.
  3. At the Welcome screen...select Create a restore point...then press Next.
  4. In the description box, type a name to describe this restore point.
    • System Restore automatically adds (to your description) the current date and time.
  5. Click Create...to finish creating this restore point.
  6. Click Close to exit System Restore.
Unless you use some other method to create system restore points... it is advisable to leave this feature ON and active.


The problems you are still experiencing are not coming from malware as all of your latest logs have come back clean.
When I am faced with this type of problem I go to these sites below. I have asked for help there myself and they have always been able to solve my problems.

Tech support guy


And

What the tech


So as I said above your logs are clean, I hope you can resolve your other problem with the links that I provided.

Please let me know if you have any other questions and if not this topic can be closed.
 
Hi Cypher,

Reinstalling QuickSet fixed the problem. I have no more questions. Thanks for all your help these past days and happy holidays (I know mine will be happier with a clean computer).
 
DU Chris said:
Hi Cypher,

Reinstalling QuickSet fixed the problem. I have no more questions. Thanks for all your help these past days and happy holidays (I know mine will be happier with a clean computer).
Click to expand...
Your most welcome.
Glad to hear you fixed the problem.
I will ask for this topic to be closed, good luck and happy holidays to you to:)
 
Last edited:
Status
Not open for further replies.
Back
Top