Immunization problem with Thunderbird

[philg]

I have been running Spybot and immunization for some time, but several months ago immunization caused Thunderbird to not respond. If I undo immunization the problem resolves itself for varying periods of time, but eventually comes back. I have run immunization with Thunderbird marked to not immunize Thunderbird, but this seems to have no effect. Any solution please.

 

[tashi]

Hello philg,

I haven't heard of this issue before, which version and edition of Spybot do you have please.

See: https://www.safer-networking.org/private/

Best regards.

 

[philg]

Thanks your response

I am running Win 10 Pro 64bit Ver 10.0.14393. I updated to the latest Ver of Thunderbird this morning and have experienced the problem again. The Ver is 52.4.0 32 bit. Spybot is Ver 2.6 running under admin privileges. When I experience this problem which seems random, I undo immunization and then all is OK for a varying period of time. When I try to find the version detail of Spybot under "Help" I receive the following message "Access violation at address 3055A487 in module SDScan.exe Read of address 000002A0"
I have had this problem for several months always with the latest version if Thunderbird and Spybot installed.
Tks, Phil
PS the edition is the Free Version

 

[philg]

Hello philg,

I haven't heard of this issue before, which version and edition of Spybot do you have please.

See: https://www.safer-networking.org/private/

Best regards.

Hi Tashi,

I have replied to your questions. Can you find the time to look at my problem.
]]Thanks, philg

 

[tashi]

Hello philg,

So sorry for the late response, I must have cleared my subscriptions too early. :slap:

Please open a support ticket here they may have information in the database that could help.

Best regards.