Infected machine, can't run any antivirus software, or install any. AVcare, b.exe.

[throwway]

It gave me a warning about spybot being running, but doesn't seem to have done any harm
ComboFix 09-12-11.05 - Owner 12/12/2009 19:52:19.5.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.44.1033.18.2045.1488 [GMT 0:00]
Running from: c:\users\Owner\Desktop\ComboFix.exe
Command switches used :: c:\users\Owner\Desktop\CFScript.txt
SP: Spybot - Search and Destroy *disabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

FILE ::
"c:\windows\win32k.sys"

file zipped: c:\users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\desk.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\desk.exe
c:\windows\win32k.sys

.
((((((((((((((((((((((((( Files Created from 2009-11-12 to 2009-12-12 )))))))))))))))))))))))))))))))
.

2009-12-12 19:55 . 2009-12-12 19:56 -------- d-----w- c:\users\Owner\AppData\Local\temp
2009-12-12 19:55 . 2009-12-12 19:55 -------- d-----w- c:\users\Public\AppData\Local\temp
2009-12-12 19:55 . 2009-12-12 19:55 -------- d-----w- c:\users\Default\AppData\Local\temp
2009-12-12 19:55 . 2009-12-12 19:55 -------- d-----w- c:\users\apache2triad\AppData\Local\temp
2009-12-12 19:55 . 2009-12-12 19:55 -------- d-----w- c:\users\apache2triad.Shiny-PC\AppData\Local\temp
2009-12-12 19:55 . 2009-12-12 19:55 -------- d-----w- c:\users\Apache\AppData\Local\temp
2009-12-11 20:21 . 2009-12-11 20:24 -------- d-----w- c:\program files\Spybot - Search & Destroy
2009-12-07 17:16 . 2009-12-07 17:18 -------- d-----w- c:\users\Owner\AppData\Local\Adobe
2009-12-06 16:36 . 2009-12-06 16:36 -------- d-----w- c:\users\Owner\AppData\Local\Apple Computer
2009-12-05 16:58 . 2009-12-05 16:58 -------- d-----w- c:\program files\Common Files\Adobe
2009-12-05 16:57 . 2009-12-05 16:57 411368 ----a-w- c:\windows\system32\deploytk.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-12-11 20:21 . 2008-08-27 22:57 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2009-12-08 19:50 . 2008-09-06 23:21 -------- d-----w- c:\program files\Diablo II
2009-12-05 16:56 . 2008-08-19 15:21 -------- d-----w- c:\program files\Java
2009-11-19 16:55 . 2009-06-29 08:08 -------- d-----w- c:\program files\Free Music Zilla
2009-11-12 05:13 . 2009-04-18 02:35 -------- d-----w- c:\users\Owner\AppData\Roaming\IrfanView
2009-11-08 04:52 . 2009-11-08 04:52 -------- d-----w- c:\program files\Microsoft
2009-11-08 04:51 . 2009-11-08 04:51 -------- d-----w- c:\program files\Windows Live SkyDrive
2009-11-08 04:51 . 2008-08-28 00:17 -------- d-----w- c:\program files\Windows Live
2009-11-08 04:50 . 2009-11-08 04:50 -------- d-----w- c:\program files\Common Files\Windows Live
2009-10-19 07:40 . 2009-10-19 07:40 -------- d-----w- c:\program files\Information Packaging
2009-10-19 07:29 . 2009-10-19 07:29 -------- d-----w- c:\program files\Datahjaelp
2009-10-19 07:10 . 2009-10-19 07:09 -------- d-----w- c:\program files\ZIP PASSWORD FINDER
2008-08-20 00:02 . 2008-08-20 00:02 8192 --sha-w- c:\windows\Users\Default\NTUSER.DAT
.

((((((((((((((((((((((((((((( SnapShot@2009-12-02_15.10.19 )))))))))))))))))))))))))))))))))))))))))
.
+ 2008-01-21 01:58 . 2009-12-12 19:44 34030 c:\windows\System32\WDI\ShutdownPerformanceDiagnostics_SystemData.bin
+ 2006-11-02 13:05 . 2009-12-12 19:44 70584 c:\windows\System32\WDI\BootPerformanceDiagnostics_SystemData.bin
+ 2008-08-26 18:31 . 2009-12-12 19:44 9252 c:\windows\System32\WDI\{86432a0b-3c7d-4ddf-a89c-172faa90485d}\S-1-5-21-1283296827-177754420-2501937510-1000_UserData.bin
+ 2009-12-12 19:42 . 2009-12-12 19:42 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
- 2009-12-02 15:08 . 2009-12-02 15:08 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
- 2009-12-02 15:08 . 2009-12-02 15:08 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
+ 2009-12-12 19:42 . 2009-12-12 19:42 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
+ 2008-09-17 17:21 . 2009-12-11 12:53 234604 c:\windows\System32\WDI\SuspendPerformanceDiagnostics_SystemData_S4.bin
+ 2006-11-02 10:33 . 2009-12-12 19:46 599942 c:\windows\System32\perfh009.dat
- 2006-11-02 10:33 . 2009-12-02 13:50 599942 c:\windows\System32\perfh009.dat
- 2006-11-02 10:33 . 2009-12-02 13:50 105448 c:\windows\System32\perfc009.dat
+ 2006-11-02 10:33 . 2009-12-12 19:46 105448 c:\windows\System32\perfc009.dat
+ 2009-12-05 16:57 . 2009-12-05 16:57 149280 c:\windows\System32\javaws.exe
+ 2009-12-05 16:57 . 2009-12-05 16:57 145184 c:\windows\System32\javaw.exe
+ 2009-12-05 16:57 . 2009-12-05 16:57 145184 c:\windows\System32\java.exe
+ 2008-02-03 23:12 . 2009-12-05 16:55 5813397 c:\windows\winsxs\ManifestCache\6.0.6001.18000_001c50b5_blobs.bin
+ 2006-11-02 10:22 . 2009-12-09 13:36 6291456 c:\windows\System32\SMI\Store\Machine\schema.dat
- 2006-11-02 10:22 . 2009-05-24 02:04 6291456 c:\windows\System32\SMI\Store\Machine\schema.dat
+ 2009-12-05 16:58 . 2009-12-05 16:58 3940352 c:\windows\Installer\9fb2400.msi
+ 2009-12-05 16:56 . 2009-12-05 16:56 1757696 c:\windows\Installer\9fb23fc.msi
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2009-02-12 185872]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-12-05 149280]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-10-03 35696]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2009-09-04 935288]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Cable & Wireless 11g Wireless USB.lnk - c:\program files\Cable&Wireless\C&W_802.11g_Utility\C&WWLAN.exe [2008-10-28 438272]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2008-08-19 15:31 10536 ----a-w- c:\program files\Citrix\GoToAssist\514\g2awinlogon.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKLM\~\startupfolder\C:^Users^Owner^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^Free Music Zilla.lnk]
path=c:\users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Free Music Zilla.lnk
backup=c:\windows\pss\Free Music Zilla.lnk.Startup
backupExtension=.Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dscactivate]
2008-03-11 11:44 16384 ----a-w- c:\program files\Dell Support Center\gs_agent\custom\dsca.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Steam]
2009-05-22 14:04 1217784 ----a-w- c:\program files\Steam\steam.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]
2009-02-12 01:26 185872 ----a-w- c:\program files\Common Files\Real\Update_OB\realsched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Windows Defender]
2008-01-21 02:23 1008184 ----a-w- c:\program files\Windows Defender\MSASCui.exe

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" -atboottime
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" -osboot

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc\S-1-5-21-1283296827-177754420-2501937510-1000]
"EnableNotificationsRef"=dword:00000001

S2 SBSDWSCService;SBSD Security Center Service;c:\program files\Spybot - Search & Destroy\SDWinSec.exe [11/12/2009 20:21 1153368]
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.altavista.com/
uInternet Settings,ProxyOverride = <local>
Trusted Zone: filesmonster.com
FF - ProfilePath - c:\users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\d4tovtom.default\
FF - prefs.js: browser.startup.homepage - google.co.uk
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-12-12 19:56
Windows 6.0.6001 Service Pack 1 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2009-12-12 19:57:57
ComboFix-quarantined-files.txt 2009-12-12 19:57
ComboFix2.txt 2009-12-11 20:11
ComboFix3.txt 2009-12-09 15:08
ComboFix4.txt 2009-12-03 18:10
ComboFix5.txt 2009-12-12 19:51

Pre-Run: 100,886,040,576 bytes free
Post-Run: 101,709,758,464 bytes free

- - End Of File - - DD752BF575AC2B74C21B0128FA1130EA
Upload was successful

 

[Blade81]

Good. How's the system running now?

 

[throwway]

Shipshape

It seems fine to me.

 

[Blade81]

Good. Then it's time to secure your system to prevent against further intrusions.


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

A To disable the System Restore feature:

1. Click on the Start button.
2. Hover over the Computer option, right click on it and then click Properties.
3. On the left hand side, click Advanced Settings.
4. If asked to permit the action, click on Allow.
5. Click on the System Protection tab.
6. Uncheck any checkboxes listed for your hard drives.
7. Press OK.


B. Reboot.

C Turn ON System Restore.
Follow the steps like you did when disabling system restore but on step 6. check any checkboxes listed for your hard drives.



Now lets uninstall ComboFix:

• Click START then RUN
• Now copy-paste Combofix /uninstall in the runbox and click OK

Please download OTC and save it to desktop.

• Double-click OTC.exe.
• Click the CleanUp! button.
• Select Yes when the
  Begin cleanup Process?
  prompt appears.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.


UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.

Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

• hosts file:
  • Every version of windows has a hosts file as part of them.
  • In a very basic sense, they are used to locate webpages.
  • We can customize a hosts file so that it blocks certain webpages.
  • However, it can slow down certain computers.
  • This is why using a hosts file is optional!!
  Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
  If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
  1. [*]Click the start button (at the lower left hand corner of your screen) [*]Click run [*]In the dialog box, type services.msc [*]hit enter, then locate dns client [*]Highlight it, then double-click it. [*]On the dropdown box, change the setting from automatic to manual. [*]Click ok
• Get Anti Virus Software and keep it updated - Most AVs will update automatically, but if not I would recommend making updating the AV the first job every time the PC is connected to the internet. An AV that is using defs that are seven days old is not going to be much protection. If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out. Good free antivirus programs are:
  Antivir
  Avast!
  Good commercial ones are from:
  Kaspersky and
  ESET

Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade

 

[throwway]

When trying to run windows update

"Error code 8024001B Windows update encountered an unknown error"

Also, I've remembered why I turned updates off on this PC....I tried a few times when it was new, always got a generic error message towards the end of the update process 'unknown error something' and computer wouldn't restart afterwards, had to use system restore to get it working again....



Re anti-virus suggestions.....is AVG not up to much then?

 

[Blade81]

Hi,

I recommend to post about that Windows Update issue on Windows Update area of Microsoft forums.

Re anti-virus suggestions.....is AVG not up to much then?

You may use that one too

 

[Blade81]

Since malware issue appears to be resolved ... this Topic has been closed. Glad I could help.

Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.