Infected with Zlob.DNSChanger - please help

Hi

Could you also take a screenshot of DNS server settings in router too, please? It would be good if you could make it a little bigger this time :)
 
The last screen shot that I sent you was of the Router settings. I cannot get to any settings for the modem since it is acting purely as a pass through. I have just discussed all this very thoroughly with a Netgear engineer, who made the router and modem. He has confirmed that the DNS server settings are dynamically assigned by my ISP (Eclipse) every time that I open my browser (IE), and that neither the assignment of these settings by Eclipse, nor the router or modem could be affected by malware, though the DNS settings might well be corrupted subsequently by the operation of a Trojan within my OS or other software.

If you read a slightly earlier posting from me, you will be reminded that Spybot is still detecting Zlob.DNSChanger within my computer's OS, specifically at what seem to be 2 different places within the Registry (Hkey). I think that is this which seems to be the remaining problem. Is there a way in whhich these corrupted registry settings can be removed, or in which Zlob.DNSChanger can somehow be completely removed from my computer?
 
I cannot get to any settings for the modem since it is acting purely as a pass through. I have just discussed all this very thoroughly with a Netgear engineer, who made the router and modem. He has confirmed that the DNS server settings are dynamically assigned by my ISP (Eclipse) every time that I open my browser (IE), and that neither the assignment of these settings by Eclipse, nor the router or modem could be affected by malware, though the DNS settings might well be corrupted subsequently by the operation of a Trojan within my OS or other software.
Click to expand...
Hi

Can the Netgear engineer guarantee to you that your router/modem wasn't hacked due to weak/default passwords?
 
Probably not. On reflection I have begun to doubt whether a Netgear engineer can necessarily know very much about Trojans, and especially not such a fiendishly difficult one as Zlob - I have recently seen something about it on the TrendMicro site.

It does however remain the fact that I cannot get a screen shot for the modem, and Netgear may be correct here that this is because it is just acting as a feedthrough device? And what about the still existing reports by Spybot that Zlob is installed at 2 places in the Registry? Is Spybot wrong?

Anyway, how do we proceed now?
 
Hi

Those Spybot findings are ok (IP addresses there belong to OpenDNS.org). It's a bit difficult to make any progress here since I'm almost sure that router settings have been hacked. This wouldn't be the first time with this infection.

I rechecked the screenshot you attached and to me it looks like it reads Netgear ADSL modem settings there. Above you told me that you aren't able to get me a screenshot of modem settings but the screenshot says otherwise :)

If your modem works as a passthrough only then the problem possibly lies inside Netgear WGT 524 wireless firewall router settings. If you are not able to access those then only way to find out if the causer is modem or router is to take your computer to some other place (friend's house for example) with broadband internet connection and test there without using your Netgear DM602 modem or Netgear WGT 524 router.
 
Blade81 said:
Hi

Those Spybot findings are ok (IP addresses there belong to OpenDNS.org). It's a bit difficult to make any progress here since I'm almost sure that router settings have been hacked. This wouldn't be the first time with this infection.

I rechecked the screenshot you attached and to me it looks like it reads Netgear ADSL modem settings there. Above you told me that you aren't able to get me a screenshot of modem settings but the screenshot says otherwise :)

If your modem works as a passthrough only then the problem possibly lies inside Netgear WGT 524 wireless firewall router settings. If you are not able to access those then only way to find out if the causer is modem or router is to take your computer to some other place (friend's house for example) with broadband internet connection and test there without using your Netgear DM602 modem or Netgear WGT 524 router.
Click to expand...

Hi, Thank you very much. Yes, you are right about the screenshot I sent you. In the meantime my son (who is a network and Cisco engineer) returned from abroad; he immediately recognised your qualifications and told me that I ought to apologise for questioning your diagnosis, which I now do unreservedly. My son booted into safemode and managed to log into the router, and also examine the registry etc. He found that the DNS settings of the router were indeed weird, and was surprised that the Trojan seemed to prevent him from using the usual methods of dealing with the problems he saw. However he managed to delete some suspicious files and reset the DNS settings in the router to fixed ones chosen from OpenDNS. We also set proper passwords for the modem and router. A scan with Spybot now does not find Zlob and, with crossed fingers, the random site redirection seems to have gone. However I feel sure that there is more work to be done to put this problem to rest, and hope that you will be willing to help me with the final stages
 
It's all right. The main thing is that redirecting issue is now resolved :)

However I feel sure that there is more work to be done to put this problem to rest, and hope that you will be willing to help me with the final stages.
Click to expand...
Please post a fresh hjt log and I'll see if there's need for further actions :)
 
Blade81 said:
It's all right. The main thing is that redirecting issue is now resolved :)


Please post a fresh hjt log and I'll see if there's need for further actions :)
Click to expand...

Thanks. Here is the new hjt log. There may be something wrong, since when I started the computer this morning I could not connect to the Internet until I restored to a System Restore point which I had set late yesterday.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:02:54, on 05/11/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\IoctlSvc.exe
C:\Program Files\Sunbelt Software\VIPRE\SBAMSvc.exe
C:\Program Files\Sunbelt Software\Personal Firewall\SbPFLnch.exe
C:\Program Files\Sunbelt Software\Personal Firewall\SbPFSvc.exe
C:\Program Files\Sunbelt Software\VIPRE\SBAMTray.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Sunbelt Software\Personal Firewall\SbPFCl.exe
F:\Program Files\ScanSoft\OmniPagePro12.0\Opware12.exe
F:\logitech\iTouch\iTouch.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\MSI\Live Update 3\LMonitor.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
F:\logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
F:\Program Files\Corel\WordPerfect Office 2000\Register\Remind32.exe
C:\Program Files\Orbitdownloader\orbitdm.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\DigiGuide TV Guide\digiguide.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - G:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - G:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - G:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - C:\Program Files\Orbitdownloader\GrabPro.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [Opware12] "F:\Program Files\ScanSoft\OmniPagePro12.0\Opware12.exe"
O4 - HKLM\..\Run: [IndexSearch] F:\Program Files\Scansoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [zBrowser Launcher] F:\logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [OSSelectorReinstall] C:\Program Files\Common Files\Acronis\Acronis Disk Director\oss_reinstall.exe
O4 - HKLM\..\Run: [4oD] "C:\Program Files\Kontiki\KHost.exe" -all
O4 - HKLM\..\Run: [LiveMonitor] C:\Program Files\MSI\Live Update 3\LMonitor.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SBAMTray] C:\Program Files\Sunbelt Software\VIPRE\SBAMTray.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [LDM] F:\logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [IndxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe" ASO-616B5711-6DAE-4795-A05F-39A1E5104020
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: DigiGuide TV Guide.lnk = C:\Program Files\DigiGuide TV Guide\Client.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Corel Registration.lnk = F:\Program Files\Corel\WordPerfect Office 2000\Register\Remind32.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = F:\logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = F:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Global Startup: Orbit.lnk = C:\Program Files\Orbitdownloader\orbitdm.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Download by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/201
O8 - Extra context menu item: &Grab video by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/204
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: Convert link target to Adobe PDF - res://G:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://G:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://G:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://G:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://G:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://G:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://G:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://G:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/203
O8 - Extra context menu item: Down&load all by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/202
O8 - Extra context menu item: E&xport to Microsoft Excel - res://F:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - F:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} (LinkedIn ContactFinderControl) - http://www.linkedin.com/cab/LinkedInContactFinderControl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1207069467781
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://3dlifeplayer.dl.3dvia.com/player/install/installer.exe
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: BCL easyPDF SDK 5 Loader (bepldr) - Unknown owner - C:\Program Files\Common Files\BCL Technologies\NitroPDF5\bepldr.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Desktop Manager 5.8.809.23506 (GoogleDesktopManager-092308-165331) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS\system32\IoctlSvc.exe
O23 - Service: VIPRE Antivirus + Antispyware (SBAMSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\VIPRE\SBAMSvc.exe
O23 - Service: SbPF.Launcher - Sunbelt Software, Inc. - C:\Program Files\Sunbelt Software\Personal Firewall\SbPFLnch.exe
O23 - Service: Sunbelt Personal Firewall 4 (SPF4) - Sunbelt Software, Inc. - C:\Program Files\Sunbelt Software\Personal Firewall\SbPFSvc.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) - Unknown owner - C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

--
End of file - 15342 bytes
 
Hi, that is reassuring. At present my computer is running well, much faster than recently, and at present no redirection problems.

Do I need to do any tidying up, such as with Tea Timer etc., or installing Recovery Console, or System Restore, or anything else?

Do you, or the forums, have any specific recommendtions about the best antivirus and antimalware software, firewalls, etc., to use so as to try to avoid infection in the future with such horrible Trojans?

With many thanks for your expert and patient help.
 
You're welcome :)

Do you, or the forums, have any specific recommendtions about the best antivirus and antimalware software, firewalls, etc., to use so as to try to avoid infection in the future with such horrible Trojans?
Click to expand...
Sunbelt protection software you have there should be good enough once kept up-to-date. There isn't product that would detect all possible threats. To protect oneself against this kind of infections it's good to have strong passwords set on hardware devices like routers for example.


Well congrats, it appears your system is all clean Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
NOTE: only do this ONCE,NOT on a regular basis



Now lets uninstall ComboFix:
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK

Next we remove all used tools.

Please download OTMoveIt3 and save it to desktop.
  • Double-click OTMoveIt3.exe.
  • Click the CleanUp! button.
  • Select Yes when the
    Begin cleanup Process?
    prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt attempting to contact the internet, please allow it to do so.




UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

  • Download SpywareBlaster
    Spyware blaster is a program that stops known malicious activex controls from installing on your computer. It works by changing settings in your registry. It makes
    kill bits
    in the registry, so that certain activex controls can't install.
    If you don't know what activex controls are, see here
    You can download SpywareBlaster here here
    SpywareBlaster tutorial

  • hosts file:
    • Every version of windows has a hosts file as part of them.
    • In a very basic sense, they are used to locate webpages.
    • We can customize a hosts file so that it blocks certain webpages.
    • However, it can slow down certain computers.
    • This is why using a hosts file is optional!!
    Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
    If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
    1. [*]Click the start button (at the lower left hand corner of your screen) [*]Click run [*]In the dialog box, type services.msc [*]hit enter, then locate dns client [*]Highlight it, then double-click it. [*]On the dropdown box, change the setting from automatic to manual. [*]Click ok


Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.



Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade :cool:
 
Just a quick reply to say I am about to work through all these operations. Will let you know later how things have gone.
 
Hi,
I have done everything you suggested except load hosts. I think that I need to study that issue before risking any slow down of the system, which at present seems to be working well.

Thank you again for all your help.
 
Since this issue appears to be resolved ... this Topic has been closed. Glad I could help. :)

Note:If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than five days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.
 
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