Live Protection

T

ToddySpybot

New member
Hi,

I've used Spybot for a long time but have only recently upgraded to the pro edition.
I'm finding I can't use Live Protection as when I try to install it it says 'Live Protection system driver cannot be installed'.
Can anybody tell me why this is ?
 
Tried and still a problem

"Once you have restarted your machine, please open Spybot.
You should see a dialog asking you whether or not to install Live Protection.
Click Yes.
Live Protection should now be enabled."

yet, when I open my Start Center, it still shows Live Protection as Off. no matter how many times I do it, no matter how many times I reboot, or uninstall/re-install. I was emailed a response to the ticket I submitted - it included a download for version2.7, which was supposed to include a fix for exactly that problem. It didn't work either. I am extremely frustrated now an d near ready to give up on Spybot after nearly a decade of working with it. Can somebody PLEASE help?
 

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Hello sfwork2000,

sfwork2000 said:
I was emailed a response to the ticket I submitted - it included a download for version2.7, which was supposed to include a fix for exactly that problem. It didn't work either. I am extremely frustrated now an d near ready to give up on Spybot after nearly a decade of working with it. Can somebody PLEASE help?
Click to expand...

Sorry to hear, I have let the support team know you posted here.

Best regards. :)
 
Look at the secure boot option.

I have the same problem, but I read in the notes that if you have Secureboot enabled in the bios it won't allow you to install the Live Protection.

I could be wrong, since I haven't tried it and maybe a read the notes wrong.
 
grileyfl said:
I've done this and it doesn't work for me. I have the home version. What can I do?
Click to expand...

There's an additional little blurb at the end of the page to try if reinstalling does not work. :)
If Live Protection is still not enabled, please go to the Live Protection settings in Spybot, and then click “Install Live Protection”.

  • When Live Protection has been successfully installed, you can then click “Activate Live Protection”.
  • Live Protection will then be enabled and actively protecting your PC.
Click to expand...
https://www.safer-networking.org/faq/how-do-i-turn-on-live-protection/

If that doesn't work, you could contact Support:
https://www.safer-networking.org/support/ticket/
 
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