Malware removal programs will not update or run

[goobertron]

Hi,

When I try to open malware removal programs, I get the error message "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." This includes MBAM and SUPERAntiSpyware.

Google redirects when I use the Google Toolbar, but not otherwise. Antivirus websites fail to open.

Windows System Defender is also downloaded on my computer.

Please help!

 

[ken545]

Hello goobertron

Welcome to Safer Networking.

Please read Before You Post
While best efforts are made to assist in removing infections safely, unexpected stuff can happen. It is advisable that you back up your important data before starting any clean up procedure. Neither Safer Networking Forums nor the Analyst providing the advice may be held responsible for any loss.



Please download RootRepeal one of these locations and save it to your desktop
Here
Here
Here

• Open
  
  on your desktop.
• Click the
  
  tab.
• Click the
  
  button.
• Check just these boxes:
• 
• Push Ok
• Check the box for your main system drive (Usually C:, and press Ok.
• Allow RootRepeal to run a scan of your system. This may take some time.
• Once the scan completes, push the
  
  button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your post.

 

[ken545]

Your being helped here

http://www.besttechie.net/forums/topic/22176-cannot-install-or-run-malware-removal-programs/

And Here
http://www.geekstogo.com/forum/antivirus-software-will-not-install-open-google-redirect-t257028.html

With the amount of people posting with infected computers , we can not afford to have more than one helper assisting you and more than one forum helping you, it would be unfair to others waiting for assistance. Thank you for wasting my time

This thread is now closed