The following instructions have been created to help you to get rid of "TrustSoftAntiSpyware" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site.
Threat Details:
Categories:
Desktop:
Please remove the following files from your desktop.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.
Please remove the following items from your start menu.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.
Please use Spybot-S&D, RunAlyzer or msconfig.exe to remove the following autorun entries.
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D or RunAlyzer to locate and get rid of these entries.
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site.
Threat Details:
Categories:
- malware
TrustSoftAntiSpyware claims to be an antispyware solution and if it is installed on the computer, it finds some entries as malware which are totally harmless. The tool is registered through DomainsByProxy which no good company would do. Also it uses the same certificate as SpyKiller (former bad product of this company).
Removal Instructions:Desktop:
Please remove the following files from your desktop.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.
- Shortcuts named "TrustSoft AntiSpyware.lnk" and pointing to "<$PROGRAMFILES>\TrustSoft AntiSpyware\TrustSoftAntiSpyware.exe".
Please remove the following items from your start menu.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.
- Items named "TrustSoft AntiSpyware.lnk" and pointing to "<$PROGRAMFILES>\TrustSoft AntiSpyware\TrustSoftAntiSpyware.exe".
- Items named "Uninstall TrustSoft AntiSpyware.lnk" and pointing to "<$WINDIR>\TrustSoft AntiSpyware\uninstall.exe*".
Please use Spybot-S&D, RunAlyzer or msconfig.exe to remove the following autorun entries.
- Entries named "TrustSoftAntiSpyware" and pointing to "<$PROGRAMFILES>\TrustSoft AntiSpyware\TrustSoftAntiSpyware.exe*".
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D or RunAlyzer to locate and get rid of these entries.
- Products that have a key or property named "TrustSoft_AntiSpyware_5".
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
- The file at "<$PROGRAMFILES>\TrustSoft AntiSpyware\csig.dat".
- The file at "<$PROGRAMFILES>\TrustSoft AntiSpyware\esig.dat".
- The file at "<$PROGRAMFILES>\TrustSoft AntiSpyware\fsig.dat".
- The file at "<$PROGRAMFILES>\TrustSoft AntiSpyware\IRIMG1.JPG".
- The file at "<$PROGRAMFILES>\TrustSoft AntiSpyware\IRIMG2.JPG".
- The file at "<$PROGRAMFILES>\TrustSoft AntiSpyware\irunin.dat".
- The file at "<$PROGRAMFILES>\TrustSoft AntiSpyware\irunin.xml".
- The file at "<$PROGRAMFILES>\TrustSoft AntiSpyware\nfsig.dat".
- The file at "<$PROGRAMFILES>\TrustSoft AntiSpyware\ref.txt".
- The file at "<$PROGRAMFILES>\TrustSoft AntiSpyware\rsig.dat".
- The file at "<$PROGRAMFILES>\TrustSoft AntiSpyware\ScanHistory.ini".
- The file at "<$PROGRAMFILES>\TrustSoft AntiSpyware\SS_BHR.ini".
- The file at "<$PROGRAMFILES>\TrustSoft AntiSpyware\TrustSoft AntiSpyware_ErrLogFile.txt".
- The file at "<$PROGRAMFILES>\TrustSoft AntiSpyware\TrustSoftAntiSpyware.exe".
- The file at "<$PROGRAMFILES>\TrustSoft AntiSpyware\TrustSoftAntiSpyware.exe.manifest".
- The file at "<$PROGRAMFILES>\TrustSoft AntiSpyware\TSASVersion.ini".
- The file at "<$WINDIR>\TrustSoft AntiSpyware\uninstall.exe".
- The file at "<$WINDIR>\TrustSoft AntiSpyware Setup Log.txt".
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
- The directory at "<$PROGRAMS>\TrustSoft AntiSpyware".
- The directory at "<$PROGRAMFILES>\TrustSoft AntiSpyware\INUSE".
- The directory at "<$PROGRAMFILES>\TrustSoft AntiSpyware".
- The directory at "<$WINDIR>\TrustSoft AntiSpyware".
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
- Please read these instructions before requesting assistance,
- Then start your own thread in the Malware Removal Forum where a volunteer analyst will advise you as soon as available.