Montera toolbar causing blue-screen crashes
- Thread starter NorthLight
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NorthLight
New member
The event-log did not give me much information, but then I barely know my way around that. It just said that the previous shutdown, a few minutes earlier, had been unexpected.
I had left Firefox and the PC in a 'hang' situation - completely unresponsive to either keyboard or mouse. This is actually not uncommon in this aging laptop (7 years old), and it usually resumes after 5-10 minutes. I went away to do something else, and after an hour found that the machine had rebooted itself. However, the reboot is unusual, but I did not witness it.
I had left Firefox and the PC in a 'hang' situation - completely unresponsive to either keyboard or mouse. This is actually not uncommon in this aging laptop (7 years old), and it usually resumes after 5-10 minutes. I went away to do something else, and after an hour found that the machine had rebooted itself. However, the reboot is unusual, but I did not witness it.
Could be a long list of things that might be the cause of this. The most critical is aging hardware of which, I'm at a loss of helping with.
Couple of things we can try
Download blue screen viewer from the link below and install and run it to read the dump files created by windows.
http://www.nirsoft.net/utils/blue_screen_view.html
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
~~~~~~~~~~~~~~~~~
Please download the Event Viewer Tool by Vino Rosso
http://images.malwareremoval.com/vino/VEW.exe
and save it to your Desktop:
2. Double-click VEW.exe
3. Under 'Select log to query', select:
* System
4. Under 'Select type to list', select:
* Error
* Warning
Then use the 'Number of events' as follows:
1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
Please post the Output log in your next reply then repeat but select Application.
These 2 tools may or may not supply us with information but we'll see.
Couple of things we can try
Download blue screen viewer from the link below and install and run it to read the dump files created by windows.
http://www.nirsoft.net/utils/blue_screen_view.html
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
~~~~~~~~~~~~~~~~~
Please download the Event Viewer Tool by Vino Rosso
http://images.malwareremoval.com/vino/VEW.exe
and save it to your Desktop:
2. Double-click VEW.exe
3. Under 'Select log to query', select:
* System
4. Under 'Select type to list', select:
* Error
* Warning
Then use the 'Number of events' as follows:
1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
Please post the Output log in your next reply then repeat but select Application.
These 2 tools may or may not supply us with information but we'll see.
NorthLight
New member
Bsod
==================================================
Dump File : Mini072815-01.dmp
Crash Time : 28/07/2015 15:39:58
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x80157000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+770c
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntoskrnl.exe+2335d8
Stack Address 1 : ntoskrnl.exe+205c88
Stack Address 2 : win32k.sys+6b7cc
Stack Address 3 : win32k.sys+6b609
Computer Name :
Full Path : C:\Windows\Minidump\Mini072815-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6002
Dump File Size : 143,016
Dump File Time : 28/07/2015 15:41:43
==================================================
==================================================
Dump File : Mini072815-01.dmp
Crash Time : 28/07/2015 15:39:58
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x80157000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+770c
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntoskrnl.exe+2335d8
Stack Address 1 : ntoskrnl.exe+205c88
Stack Address 2 : win32k.sys+6b7cc
Stack Address 3 : win32k.sys+6b609
Computer Name :
Full Path : C:\Windows\Minidump\Mini072815-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 6002
Dump File Size : 143,016
Dump File Time : 28/07/2015 15:41:43
==================================================
NorthLight
New member
Vew
VEW returns an error:
Run-time error '75':
Path/File access error
in spite of following instructions as given.
VEW returns an error:
Run-time error '75':
Path/File access error
in spite of following instructions as given.
I've tried researching the error code and come up with a couple of things.
Saw where other windows vista machines use Avast antivirus and the same thing was happening but not all the cases.
It was reccomended uninstalling and using a different antivirus, but not sure if this would resolve your problems.
Next was bad drivers that needed updating but again, not all cases.
http://pcsupport.about.com/od/windowsvista/f/opendmvista.htm
Will show how to open device manager and look for bad drivers along with resources to use tools from manufacturers for updates.
The error code presented doesn't represent malware.
Saw where other windows vista machines use Avast antivirus and the same thing was happening but not all the cases.
It was reccomended uninstalling and using a different antivirus, but not sure if this would resolve your problems.
Next was bad drivers that needed updating but again, not all cases.
http://pcsupport.about.com/od/windowsvista/f/opendmvista.htm
Will show how to open device manager and look for bad drivers along with resources to use tools from manufacturers for updates.
The error code presented doesn't represent malware.
NorthLight
New member
I find it going a bit far to replace my antivirus just because it clashes with one program. I am beginning to move towards the position that this PC is nearing the end of its useful life, and will require replacing.
As this no longer falls under the remit of this forum, I am prepared to consider this thread closed, unless you have further suggestions.
As this no longer falls under the remit of this forum, I am prepared to consider this thread closed, unless you have further suggestions.
I'm afraid that might be where we are now. To give up on it entirely, don't.
I think it still has a small amount of life left on it but, how much is very unsure.
I do know that some manufacturers stop issuing drive updates and assistance when they deem a computer system has meet a shelf life.
I think we're correct in that this is where we stop.
I am sorry that I could not repair all the issues on your computer.
NorthLight
New member
Agreed.
Thank you, again, for your assistance in removing the malware that had crept into the system.
Thread closed.
Thank you, again, for your assistance in removing the malware that had crept into the system.
Thread closed.
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