MS Message: System Settings Protector has encounted a problem and needs to close

[doobie1]

Still haven't received any return email with new TeaTimer from "detections(at)spybot.info" from my 2 emails back on 18th and 20th!

However, have downloaded test TeaTimer from link above and no error showing after 2 reboots (so far anyway).

 

[tonypart]

I have been running the new test Teatimer for 6 days now.
My PC goes on & off 2 - 3 time a day and there has been no error yet!!

 

[spybotsandra]

Hello,

Some of the sent e-mails came back because some providers seems to block zip and exe files as attachments.
So please download the new TeaTimer here.

Best regards
Sandra
Team Spybot

 

[andre.ledo]

Updating subjects about my life with SB-SnD 1.6 & TeaTimer 1.6.2 (new testversion):

1 yesterday I'd unninstall the hole program (with Windows Add or Remove Programs utility). I'd clean all Windows registry entries (with Small Fix utility). I'd send to recycle bin all folders related to SB-SnD 1.6 & TeaTimer 1.6.2(manually);

2 after that, I'd reboot my system;

3 then I'd install SB-SnD 1.6 and its updates and I'd reboot my system again;

4 the errors occurred again (I'd received 2 error messages - the first one about Windows Explorer, and the second one about System Settings Protector);

5 I'd install TeaTimer 1.6.2 (it was saved in my desktop; 2 clicks to open zipped folder, 2 clicks in the auto installer, choose "C:\Program Files\Spybot - Search & Destroy" folder) and I'd rebbot my system again;

6 since that, no more error messages; TeaTimer is starting with Windows and taking about 45 MB of memory to run (as showed in Windows Task Manager);

7 not one signal of TeaTimer 1.6.2 in "C:\Program Files\Spybot - Search & Destroy"...it seems that it's not installed...in the "C:\Program Files\Spybot - Search & Destroy\Updates" folder I can find TeaTimer 1.6.1 zipped folder and Teatimer 1.6.1 Application (unzipped)...very strange...but no more error messages;

8 no icon in system tray...very strange...but no more error messages;

9 just one entry related to TeaTimer in SB-SnD startup programs list:
Key: HK_CU:Run (User S-1-5-21-1752096679-3430870399-372600911-1005)
Value: SpybotSD TeaTimer
Command Line: C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
(before I unninstall and install the hole program, there was 2 entries related to TeaTimer in SB-SnD startup programs list);

10 today I'd ask for and received updates normally, applied immunization and rebooted my system: no errors at all!!!

So far, I still think something is very strange, because...a) where's TeaTimer 1.6.2? I swear I'd install it!!!! b) where's is TeaTimer system tray icon?

Big hug everyone!!

I'm not leaving SB-SnD!!! I want to believe!!!

André (and, of course, excuse me about my English... :clown

 

[md usa spybot fan]

andre.ledo:

...
10 today I'd ask for and received updates normally, applied immunization and rebooted my system: no errors at all!!!

So far, I still think something is very strange, because...a) where's TeaTimer 1.6.2? I swear I'd install it!!!! b) where's is TeaTimer system tray icon? ...

Unless you deliberately suppressed the TeaTimer icon with a registry tweak, it should be displayed in the taskbar notification area (system tray) if TeaTimer is running.

Go into Spybot » Mode » Advanced Mode (answer Yes to the warning message if necessary) » Tools » Resident. Under the heading "Resident protection status" you will see:

• Resident "SDHelper" (Internet Explorer bad download blocker) active.
• Resident "TeaTimer" (Protection of over-all system settings) active.

If the following item is unchecked, check it. Or if it is checked, unchecked it and then re-check it:

• Resident "TeaTimer" (Protection of over-all system settings) active.

Is the TeaTimer icon now displayed in the taskbar notification area?

 

[GA8572]

Ok so far

I have been using the new TeaTimer for about a week now (usually 1 boot per day), and so far no problems.

As with other posters, the icon still wont display in the system tray, even though it is clearly running according to Task Manager, but this is no big matter.

Thank you for your help.

 

[LLKone1987]

andre.ledo:


Unless you deliberately suppressed the TeaTimer icon with a registry tweak, it should be displayed in the taskbar notification area (system tray) if TeaTimer is running.

Go into Spybot » Mode » Advanced Mode (answer Yes to the warning message if necessary) » Tools » Resident. Under the heading "Resident protection status" you will see:

• Resident "SDHelper" (Internet Explorer bad download blocker) active.
• Resident "TeaTimer" (Protection of over-all system settings) active.

If the following item is unchecked, check it. Or if it is checked, unchecked it and then re-check it:

• Resident "TeaTimer" (Protection of over-all system settings) active.

Is the TeaTimer icon now displayed in the taskbar notification area?

LLKone1987 here, I've tried the given directions Spybot Fan has given, and I can attest that this does work. Thank God a Teatimer fix was finally out. This thing was giving me a headache for the past two weeks.

 

[andre.ledo]

andre.ledo:


Unless you deliberately suppressed the TeaTimer icon with a registry tweak, it should be displayed in the taskbar notification area (system tray) if TeaTimer is running.

Go into Spybot » Mode » Advanced Mode (answer Yes to the warning message if necessary) » Tools » Resident. Under the heading "Resident protection status" you will see:

• Resident "SDHelper" (Internet Explorer bad download blocker) active.
• Resident "TeaTimer" (Protection of over-all system settings) active.

If the following item is unchecked, check it. Or if it is checked, unchecked it and then re-check it:

• Resident "TeaTimer" (Protection of over-all system settings) active.

Is the TeaTimer icon now displayed in the taskbar notification area?

Hi, MD

I didn't supress TeaTimer icon...simply because I don't know how to edit Windows registry entries...I just used that Small Fix to clean it, as it was told me to do, by you and/or others SB-SnD Team Members...I'm following your instructions and walking by your book...truly!

The 2 options in Tools>Resident was already checked.

I'd uncheck and then re-check it, and TeaTimer icon appeared in system tray.

1 the dialog box asking for changes permission/confirmation only appeared for the uncheck/re-check of SDHelper. Nothing for TeaTimer.

2 I'd reboot my system (like I always do it after commanding any system change or any program installation ). Guess what? No TeaTimer icon in system tray...but Teatimer is on! And fine!

Big hug and thank's for your attention!

André

 

[spybotsandra]

Hello,

Would be helpful to see you TeaTimer log, called "Resident.log".
It should be stored here:
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Logs\

Thanks.

Best regards
Sandra
Team Spybot

 

[andre.ledo]

Hi, Sandra.

The log you asked:

25/9/2008 09:31:22 Allowed (based on user decision) value "{53707962-6F74-2D53-2644-206D7942484F}" (new data: "") deleted in Browser Helper Object!
25/9/2008 09:32:04 Allowed (based on authenticode whitelist) value "SpybotSD TeaTimer" (new data: "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe") added in System Startup user entry!
25/9/2008 09:32:13 Allowed (based on authenticode whitelist) value "{53707962-6F74-2D53-2644-206D7942484F}" (new data: "") added in Browser Helper Object!

Thank you!

Big hug!

André

 

[free_fall]

I've been wrestling with fixing this problem all morning and the new 1.6.2 seemed to fix it BUT ...

THE TEA-TIMER TRAY ICON ISN"T THERE NOW, so I wasn't sure it was fixed and kept futzing around with it for longer than was probably needed (before I made it to the end of the thread here and saw that mentioned).

If I uncheck the Resident boxes, close and reopen the program and recheck the boxes, THEN the systray icon reappears but disappears again after a reboot. Checking the log and Processes in SM shows it's working but the missing icon might cause other people to be confused as I was.

On a related note, I started getting the original error after I installed MS Zune software last week when I bought a Zune. I'm pretty sure I had the 1.6.2.23 update installed prior to that and I only started getting the error messages in the last couple of days.

Thanks for the fix, btw - you might look into the disappearing tray icon though.

 

[GA8572]

Same here with TT icon ...

Hi

My (new) TeaTimer is now loading at boot time and no longer giving the error message described in previous posts. However, as with the other most recent posters, TT will not display in the system tray. Unchecking then rechecking TT from within SD forces display of the TT icon, but it is once again not displayed on next boot up.

Here are the contents of my Resident.log:

---------------------------------------------------------------
27/08/2008 1:33:39 PM Denied (based on user decision) value "QuickTime Task" (new data: ""C:\Program Files\Multimedia\Quicktime\qttask.exe" -atboottime") added in System Startup global entry!
8/09/2008 3:41:52 PM Allowed (based on user decision) value "!CleanupNetMeetingDispDriver" (new data: ""C:\WINDOWS\system32\rundll32.exe" msconf.dll,CleanupNetMeetingDispDriver 0") added in System Startup global entry!
8/09/2008 3:48:36 PM Allowed (based on user decision) value "!CleanupNetMeetingDispDriver" (new data: "") deleted in System Startup global entry!
8/09/2008 4:09:27 PM Allowed (based on user decision) value "!CleanupNetMeetingDispDriver" (new data: ""C:\WINDOWS\system32\rundll32.exe" msconf.dll,CleanupNetMeetingDispDriver 0") added in System Startup global entry!
8/09/2008 4:40:21 PM Allowed (based on user whitelist) value "!CleanupNetMeetingDispDriver" (new data: "") deleted in System Startup global entry!
20/09/2008 10:44:47 AM Allowed (based on authenticode whitelist) value "SpybotSD TeaTimer" (new data: "C:\Program Files\Diagnostic\Spybot - Search & Destroy\TeaTimer.exe /errorverbose") changed in System Startup user entry!
25/09/2008 12:45:49 PM Tracking Shutdown: now waiting for shutdown event...
25/09/2008 12:45:49 PM Tracking Shutdown: now removing tray icon...
25/09/2008 12:45:49 PM Tracking Shutdown: now finalizing main class...
25/09/2008 12:45:51 PM Tracking Shutdown: now removing atom...
25/09/2008 12:45:51 PM Tracking Shutdown: should be finished now.
25/09/2008 12:46:37 PM Allowed (based on authenticode whitelist) value "SpybotSD TeaTimer" (new data: "C:\Program Files\Diagnostic\Spybot - Search & Destroy\TeaTimer.exe") added in System Startup user entry!
---------------------------------------------------------------

Thanks again for your help. Despite the icon non-display issue, it is a big relief to have the original bug fixed.

Regards

GA

 

[spybotsandra]

Hello,

For those who do not get a TeaTimer icon displayed in the system tray:

Do you run any other security tools?
One reported that he is running also McAfee......"the SysTray icon for McAfee (Enterprise 8.5i) also does not display."

So any other icons that you are missing?
Any updates, service packs etc. that you have downloaded or that might change anything in your system?

Thanks.

Best regards
Sandra
Team Spybot

 

[GA8572]

Software ...

Hi

I am missing the TT icon, and I have WinXP Pro with SP3, and avast 4.8. I am also missing my sndvol32.exe icon from the system tray. I have not set Windows to hide inactive icons.

Regards

GA

 

[Cardiac]

Hello everyone,

First off, I wish to thank all the experts for the patience and support with this issue. Now, I have updated Teatimer to the last version (1.6.2.23), confirmed two ways through the system tray icon=>about and tools=>report. And so far, no more errors messages... yay!!!

I know TeaTimer is running, I checked under the task manager. However, where is the .exe file??? It's not under c:\Program Files\Spybot - Search & Destroy, so where is it? System startup says it's being called from that directory, so it the file isn't located there wouldn't that result in an error message?

 

[Cardiac]

Hello everyone,

First off, I wish to thank all the experts for the patience and support with this issue. Now, I have updated Teatimer to the last version (1.6.2.23), confirmed two ways through the system tray icon=>about and tools=>report. And so far, no more errors messages... yay!!!

I know TeaTimer is running, I checked under the task manager. However, where is the .exe file??? It's not under c:\Program Files\Spybot - Search & Destroy, so where is it? System startup says it's being called from that directory, so it the file isn't located there wouldn't that result in an error message?

Sorry, version is 1.6.3.25 and now I'm not getting the system tray icon upon startup.

 

[md usa spybot fan]

Cardiac:

... where is the .exe file??? It's not under c:\Program Files\Spybot - Search & Destroy, so where is it? System startup says it's being called from that directory, so it the file isn't located there wouldn't that result in an error message?

It's there. It's just hidden.

Starting with Spybot 1.5.2 some of Spybot's executables are hidden as protected operating system files. To see them:

• Using Windows Explorer navigate to:
  • C:\Program Files\Spybot - Search & Destroy
• In the Tools menu select Folder Options…
• In the Folder Options dialog select the View tab.
  1. Under the "Hidden files and folders" options:
     • Make sure "Show hidden files and folders" is selected.
     • Not "Do not show hidden files and folders".
  2. Uncheck the following option:
     • Hide protected operating system file (Recommended)
• Click the Apply button.
• Click the OK button.
• The files should now be displayed

Note: If you uncheck the "Hide protected operating system file (Recommended)" option to view Spybot's executables, I suggest that you return the option to its original setting when you are done.

 

[Cardiac]

Cardiac:


It's there. It's just hidden.

Starting with Spybot 1.5.2 some of Spybot's executables are hidden as protected operating system files. To see them:

• Using Windows Explorer navigate to:
  • C:\Program Files\Spybot - Search & Destroy
• In the Tools menu select Folder Options…
• In the Folder Options dialog select the View tab.
  1. Under the "Hidden files and folders" options:
     • Make sure "Show hidden files and folders" is selected.
     • Not "Do not show hidden files and folders".
  2. Uncheck the following option:
     • Hide protected operating system file (Recommended)
• Click the Apply button.
• Click the OK button.
• The files should now be displayed

Note: If you uncheck the "Hide protected operating system file (Recommended)" option to view Spybot's executables, I suggest that you return the option to its original setting when you are done.

Doh! I didn't think that it was hidden... how amateur of me...

Also, is there a SAFE way to test if the popup windows displays correctly when a registry change is made? Just to be sure everything works ok...

 

[md usa spybot fan]

Cardiac:

... Also, is there a SAFE way to test if the popup windows displays correctly when a registry change is made? Just to be sure everything works ok...

One way of testing TeaTimer is to disable and enable the "SDHelper" BHO:

• Go into Spybot » Mode » Advanced Mode » Tools » Resident. Under the heading "Resident protection status" you will see:
  • Resident "SDHelper" (Internet Explorer bad download blocker) active.
  • Resident "TeaTimer" (Protection of over-all system settings) active.
• Uncheck:
  • Resident "SDHelper" (Internet Explorer bad download blocker) active.
• TeaTimer should issue a popup dialog for deletion of the BHO.
• Allow the change.
• Check:
  • Resident "SDHelper" (Internet Explorer bad download blocker) active.
• TeaTimer will not issue a popup dialog because it automatically allows the addition of the BHO for "SDHelper". Exit Tools » Resident and go back into Tools » Resident and you can verify that in the resident log.

 

[Cardiac]

It worked... awesome! Thanks a million, Spybot truly has the best support staff!