My computer wont access certain websites suddenly!

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pinkyminx

New member
I really hope you can help, not sure where to turn. For the last month or so my laptop has refused to open certain website, including bbc.co.uk, tripadvisor.co.uk, hmrc.co.uk, and it wont let me pay for anything online. Also I can't connect to iTunes. I'm not very technically savvy so no idea how to correct this. I've fun a full Kapersky scan and 'no threats detected'. I tried rebooting my laptop to a backup from just over a month ago and those websites will then work for a few days, before it goes back again. Can anyone help?! Thanks in advance.
 
Hello pinkyminx,

Which browser/s do you use and what is the operating system.

Aside from Kaspersky do you have other security software installed?

Best regards, :)
 
Hello, I'm using Windows 7 and usually use Internet Explorer but have also downloaded Chrome, in case it was just IE. I did have Spybot but I admit that in my frenzy of trying to work out what was changing my settings, I uninstalled it!! I thought maybe it had got a bit overzealous in the security settings or something. As I said, I'm afraid I'm a bit of a techno-retard....
 
Its Internet Explorer 9 and the exact same thing happens with Chrome. I'm assuming I do use Windows Firewall - I've never deactivated it. I'm the sort of person who buys a laptop, and starts using it. The only thing I did was buy Kaspersky. Other than that, all the settings are as they were when it was new.
 
Hello pinkyminx,
pinkyminx said:
I'm assuming I do use Windows Firewall - I've never deactivated it. I'm the sort of person who buys a laptop, and starts using it. The only thing I did was buy Kaspersky.
Click to expand...
Which version of Kaspersky, the anti virus program only or the Kaspersky Suite which includes a firewall.

Also this being a Win7 operating system please check to see if Microsoft Security Essentials is installed or not.

Start>Control Panel>Programs
 
Hi
pinkyminx said:
I'm assuming I do use Windows Firewall - I've never deactivated it. I'm the sort of person who buys a laptop, and starts using it. The only thing I did was buy Kaspersky. Other than that, all the settings are as they were when it was new.
Click to expand...

pinkyminx said:
I've got the full Kaspersky suite with firewall, and I don't have Microsoft Security Essentials.
Click to expand...

Now please check to see if the Windows native firewall is turned on or off. If it is off please leave it that way. :)

http://windows.microsoft.com/en-US/windows-vista/Turn-Windows-Firewall-on-or-off
 
Hello pinkyminx,
pinkyminx said:
It was turned on. I've turned it off,
Click to expand...
Did you reboot?

FYI: Rule of thumb is one firewall/one anti virus program resident to avoid conflicts, loss of program efficiency and system lock up due to both software products attempting to access the same file at the same time. :eek:

pinkyminx said:
For the last month or so my laptop has refused to open certain website, including bbc.co.uk, tripadvisor.co.uk, hmrc.co.uk, and it wont let me pay for anything online. Also I can't connect to iTunes.
Click to expand...
When did you install the new software?
 
You know what, after a reboot it is actually working again! Hurrah! So relieved, it was driving me mad. Thanks so much, I guess it was the firewall.
 
But my problem still unsolved

I facing same problem. I turned off firewall but still some site ie Facebook, twitter and YouTube are not loading on my computer.
 
yugals said:
I facing same problem. I turned off firewall but still some site ie Facebook, twitter and YouTube are not loading on my computer.
Click to expand...

Which browser/s do you use and what is the operating system?
Which Security Software are you using? Also Kaspersky?
 
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