No internet access, surfsidekick et. al.

Z

Zack Johnson

New member
Hello,
I am working on a computer that has surfsidekick and probably other
problems. I ran the spyware program and it found over a hundred incidents.
I tried to delete/ quarentine but to no avail. Can you help me? Thanks

ZAck
 
I am posting the hijackthis log as I have seen others do.


Logfile of HijackThis v1.99.1
Scan saved at 14:02:35, on 25/08/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\winlogon.exe
C:\WINDOWS\Msmgs.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\System32\msijavaup32.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\ipwins\ipwins.exe
C:\nwnmff_13.exe
C:\kybrdff_13.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\hijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = HTTP=proxy.club-internet.fr:8080
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - C:\Program Files\SurfSideKick 3\SskBho.dll
F2 - REG:system.ini: Shell=Explorer.exe msijavaup32.exe
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\userinit.exe,msijavaup32.exe
O2 - BHO: (no name) - {1A4886E2-7EAF-495B-A191-CAB5D9347D6D} - C:\WINDOWS\System32\awtqnkh.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AdslTaskBar] rundll32.exe stmctrl.dll,TaskBar
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [IpWins] C:\Program Files\ipwins\ipwins.exe
O4 - HKLM\..\Run: [rpcc] rpcc.exe
O4 - HKLM\..\Run: [Windows Task Manager] c:\windows\system32\taskmgn.exe
O4 - HKLM\..\Run: [newname] C:\\nwnmff_13.exe
O4 - HKLM\..\Run: [keyboard] C:\\kybrdff_13.exe
O4 - HKLM\..\Run: [xnp7e77a] RUNDLL32.EXE w00bef8a.dll,n 0037e7770000000a00bef8a
O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKLM\..\RunServices: [Ms Java for Windows NT] msijavaup32.exe
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Microsoft Update] msn.exe
O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKCU\..\RunServices: [Ms Java for Windows NT] msijavaup32.exe
O4 - Global Startup: Lancement rapide d'Adobe Reader.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Console Java (Sun) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O16 - DPF: {8C875948-9C60-4381-9248-0DF180542D53} - http://installs.spamblockerutility.com/installs/spamblockerutility/programs/spamblockerutility.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - AppInit_DLLs: repairs303169590.dll
O20 - Winlogon Notify: awtqnkh - C:\WINDOWS\SYSTEM32\awtqnkh.dll
O20 - Winlogon Notify: Run - C:\WINDOWS\system32\m828lifu1828.dll
O23 - Service: aol software (Aol Software) - Unknown owner - C:\WINDOWS\smss.exe (file missing)
O23 - Service: Network Monitor - Unknown owner - C:\Program Files\Network Monitor\netmon.exe (file missing)
O23 - Service: nvsec(nvsec) (NvSec) - Unknown owner - C:\WINDOWS\system32\nvsec.exe (file missing)
O23 - Service: Windows Update Manager Tool (UpdateManagerTool) - Unknown owner - C:\WINDOWS\update\updmangr.exe (file missing)
O23 - Service: windows logon - Unknown owner - C:\WINDOWS\winlogon.exe
O23 - Service: Windows web messenger - Unknown owner - C:\WINDOWS\Msmgs.exe
 
Hello Zack Johnson,

Welcome to Safer Networking Forums :)

It's actually good that you can't get on the internet right now. You have no protection whatsoever for your computer, and it's a mess.:( This is going to take a while to clean, so be prepared. Before beginning, you may want to save these instructions to Notepad or print them out for easier reference.

From a computer that has internet access.....the one you posted this from? please download the following, then transfer it to the infected computer. Do not run it until after you've fixed with HijackThis.

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Post that log in your next reply please.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall.

Please run HijackThis! and click "Scan." Place checks next to the following entries, if present:

R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - C:\Program Files\SurfSideKick 3\SskBho.dll
F2 - REG:system.ini: Shell=Explorer.exe msijavaup32.exe
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\userinit.exe,msijavaup32.exe
O2 - BHO: (no name) - {1A4886E2-7EAF-495B-A191-CAB5D9347D6D} - C:\WINDOWS\System32\awtqnkh.dll
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [IpWins] C:\Program Files\ipwins\ipwins.exe
O4 - HKLM\..\Run: [rpcc] rpcc.exe
O4 - HKLM\..\Run: [Windows Task Manager] c:\windows\system32\taskmgn.exe
O4 - HKLM\..\Run: [newname] C:\\nwnmff_13.exe
O4 - HKLM\..\Run: [keyboard] C:\\kybrdff_13.exe
O4 - HKLM\..\Run: [xnp7e77a] RUNDLL32.EXE w00bef8a.dll,n 0037e7770000000a00bef8a
O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKLM\..\RunServices: [Ms Java for Windows NT] msijavaup32.exe
O4 - HKCU\..\Run: [Microsoft Update] msn.exe
O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKCU\..\RunServices: [Ms Java for Windows NT] msijavaup32.exe
O16 - DPF: {8C875948-9C60-4381-9248-0DF180542D53} - http://installs.spamblockerutility.c...kerutility.cab
O20 - AppInit_DLLs: repairs303169590.dll
O20 - Winlogon Notify: awtqnkh - C:\WINDOWS\SYSTEM32\awtqnkh.dll
O20 - Winlogon Notify: Run - C:\WINDOWS\system32\m828lifu1828.dll
O23 - Service: aol software (Aol Software) - Unknown owner - C:\WINDOWS\smss.exe (file missing)
O23 - Service: Network Monitor - Unknown owner - C:\Program Files\Network Monitor\netmon.exe (file missing)


Close all browsers and other windows except for HijackThis!, and click "Fix Checked".

Navigate to and delete the following files/folders:

C:\Program Files\SurfSideKick 3 <----this folder
C:\WINDOWS\System32\msijavaup32.exe
C:\WINDOWS\System32\awtqnkh.dll
C:\Program Files\ipwins <----this folder
c:\windows\system32\taskmgn.exe<---Note the spelling here!
C:\WINDOWS\system32\m828lifu1828.dll
C:\Program Files\Network Monitor<----this folder
C:\nwnmff_13.exe
C:\kybrdff_13.exe

Search for and delete the following:

rpcc.exe
repairs303169590.dll<----this will likely be in system32, so look there first.

Now run ComboFix as directed above. In your reply, please post the results from ComboFix and a new HijackThis log. Please also let me know how your computer is behaving.

Thanks,
tea
 
reformatted

Thanks for getting back to me so quickly. I followed the instructions on the guide. Those steps removed almost everything except a single file that became too much. I am cleaning this for a friend and decided to reformat and install everything from scratch.

I looked for information on how to protect a new installation but everything seems geared to removing stuff. ( Which I can relate to.)

I install grisoft, spybot, adaware and updated Windows XP but if they(the users) continue to click on anything and everything I think it's hopeless.

Again thank you.
Zack
 
Hello Zack,

Thank you for letting me know. You're right, you can give them a full armor suit to protect them and it won't do one bit of good if they aren't careful.

Here are some suggestions on prevention:

Regularly go to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows, including the latest version of Internet Explorer. This can patch many of the security holes through which attackers can gain access to your computer. You should also turn on the Windows automatic update feature.

You should definitely maintain a firewall. Some good free firewalls are ZoneAlarm, or Outpost
A tutorial on understanding and using firewalls may be found here.

Below I have included a number of recommendations on how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously! These few simple steps can stave off the vast majority of spyware problems.

In order to protect yourself against spyware, you should consider installing and running the following free programs:

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

IE/Spyad:
It places over 5000 malicious websites and domains in your IE's restricted zone.
IE/Spyad

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

* Avoid illegal sites, because that's where most malware is present.
* Don't click on links inside popups.
* Don't click on links in spam messages claiming to offer anti-spyware software; because most of these so called removers ARE spyware.
* Download free software only from sites you know and trust. A lot of free software can bundle other software, including spyware.

Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/

Please make sure to run your antivirus software regularly, and to keep it up-to-date.

Thanks again for letting me know. :)
Take care!
tea
 
This topic has been archived.

If you need it re-opened please send me a private message (pm) and provide a link to the thread.
Applies only to the original topic starter.

Cheers.
 
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