• Welcome Guest, to the Spybot Forums! It's 2025, and we just upgraded our forum software.

    Today is Safer Internet Day, and with our new forum, you can finally use passkeys to login. That was about time!

    Of course, you could ask if a forum is still useful, with so many social media networks out there where you might already have an account, and met a lot of users. You can now use your login from some of those networks to log in here. And by posting here, your question and data is stored on our servers and not automatically shared with a whole social media network.

    We'll also start using the forum for small bits of information, announcements and more again.

Novice with a problem

1

1964RENFREW

New member
Hello guys,

I believe I have a recurring problem with the virtumonde trojan and I have tried every virus/malware removal tool available. I came across your forum and noticed that one of your experts would look through my HiJackThis log file. I have attached this for your perusal.

I thank you in advance.

King regards,

1964RENFREW
 
Hi,


Disable Spybot's TeaTimer to make sure it won't interfere with fixes. You can re-enable it when you're clean again:
  • Run Spybot-S&D in Advanced Mode
  • If it is not already set to do this, go to the Mode menu
    select
    Advanced Mode
  • On the left hand side, click on Tools
  • Then click on the Resident icon in the list
  • Uncheck
    Resident TeaTimer
     and OK any prompts.
  • Restart your computer


Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

  1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
    Remember to re-enable them afterwards.

  2. Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports (without using attachments) for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New HijackThis log.

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.
 
Due to inactivity, this thread will now be closed.

Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.
 
You must log in or register to reply here.
Back
Top