Numerous Adware Problems - Command, Surf Side Kick, Windows Installer, etc

Yes, Yak! is a freeware program we have used for years. It is a VERY simple program that allows you to communicate between computers on the same network. It's a great little program.

Do you think one of the Freeware Anti-virus programs you listed is better (easier to use??) than the other?

I have not been using the computer we are working on EXCEPT for what you have told me to do. Is it OK to start using it again for general use?


Robert
 
Hello,

Thanks for the info. :)

I use Avast!. It's light on resources, and very easy to use. :) Please put the AV on the computer before you begin to use it. When you do, please run a scan and let me know if it finds anything bad.

You said you deleted the file before you ran Ewido, correct? If so, it's still showing up. :( I'm not convinced you're quite in the clear yet as long as that file is still showing.

Let me know how everything is running, and post a new HijackThis log in your reply. :)

Thanks,
tea
 
You said in your most recent post:

"You said you deleted the file before you ran Ewido, correct? If so, it's still showing up. I'm not convinced you're quite in the clear yet as long as that file is still showing."

I am not sure what you are talking about? Which "file"?

Installed Avast - computer did slow down after installing that. I guess that is suspected.


Logfile of HijackThis v1.99.1
Scan saved at 3:47:07 PM, on 8/24/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\igfxtray.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Yak!\Yak.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\WINDOWS\System32\gearsec.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Owner\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [UpdateManager] "c:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [Yak!] C:\Program Files\Yak!\Yak.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: IMStart.lnk = C:\Program Files\InterMute\IMStart.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1155651907953
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe


And the Ewok log:laugh: :


---------------------------------------------------------
ewido anti-spyware - Scan Report
---------------------------------------------------------

+ Created at: 3:31:10 PM 8/24/2006

+ Scan result:



C:\WINDOWS\Downloaded Program Files\USDR6_0001_D08M0404NetInstaller.exe -> Not-A-Virus.Downloader.Win32.WinFixer.l : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@advertising[1].txt -> TrackingCookie.Advertising : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@doubleclick[1].txt -> TrackingCookie.Doubleclick : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@fastclick[2].txt -> TrackingCookie.Fastclick : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@trafficmp[1].txt -> TrackingCookie.Trafficmp : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@tribalfusion[2].txt -> TrackingCookie.Tribalfusion : Cleaned.
C:\Documents and Settings\Owner\Cookies\owner@ad.yieldmanager[2].txt -> TrackingCookie.Yieldmanager : Cleaned.


::Report end

I told it to delete that top file that says "not-a-virus". It said to ignore it once.

Hope that was OK.
 
Hello there,

I see the NetInstaller.exe on the Ewido above - I did delete it before the progarm ran tho.
Click to expand...
That's the statement you made that I was referring to.;)

The Ewok log!:rofl: I like that!:laugh:

Did Avast! show anything when you ran a scan?

You know what? You had a LOT of garbage on this machine. You've done a great job with it, and your log looks clean.:bigthumb:

If there are no further problems:

Below I have included a number of recommendations on how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously! These few simple steps can stave off the vast majority of spyware problems.

Regularly go to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows, including the latest version of Internet Explorer. This can patch many of the security holes through which attackers can gain access to your computer. You should also turn on the Windows automatic update feature.

You should definitely maintain a firewall. Some good free firewalls are ZoneAlarm, or Outpost
A tutorial on understanding and using firewalls may be found here.

In order to protect yourself against spyware, you should consider installing and running the following free programs:

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

IE/Spyad:
It places over 5000 malicious websites and domains in your IE's restricted zone.
IE/Spyad

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

* Avoid illegal sites, because that's where most malware is present.
* Don't click on links inside popups.
* Don't click on links in spam messages claiming to offer anti-spyware software; because most of these so called removers ARE spyware.
* Download free software only from sites you know and trust. A lot of free software can bundle other software, including spyware.

Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/

Please make sure to run your antivirus software regularly, and to keep it up-to-date.

Take care!
tea:)
 
Thanks for all the help.

I have debugged computers before but never one that was in such a mess as this one.

I would like to learn more about what the Hijackthis Log means. Is there a site for that?

Thanks again for all the help and watch out for the Ewoks!:eek:

Warmest regards:D: ,

Robert
 
Hello Robert,

There are several very good "schools" dedicated to teaching HijackThis. They do not cost money to go through, and there is no time limit to complete your learning.

http://spywareinfo.com <--- register, then sign up for the Boot Camp in the Open Forum.
http://bleepingcomputer.com
http://www.geekstogo.com/forum/forums.html <-----sign up, then apply for GeekU (Geek University)
http://forums.tomcoyote.org <---apply to the Classroom after you join.

I'll be on the lookout for the rogue Ewoks, and you take care!
tea :greeting:
 
As the problem appears to be resolved this topic has been archived. :bigthumb:

If you need it re-opened please send me or your helper a private message (pm) and provide a link to the thread; this applies only to the original topic starter.

Glad we could help.
 
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