Please help me

O

OurFreeSociety

New member
Operating System
Windows 7 (64 bit)
So my computer has been under attack for weeks now. I was hoping that Spybot would be able to clean at least some things up until I can find someone to help me reinstall Windows, but I just ran the free version (I don't want to pay until I know it can actually help) & now it's stuck & won't download updates.

What do I do?

It also said there was a corrupt file or it didn't download everything, but then continued. sigh

I don't know what to do.

Thanks
 
So some of these things I don't understand. I unchecked the KSPICO b/c that was for my Win key.

The rest like IE. I don't use IE & why is 7zip there? It zips files.

Windows media player shouldn't be infected, is it?

Paint I use all of the time, does that have something attached to it?

The scan only took less than 9 mins. & I have many HDs. Does it only scan C & not the rest?

Thank you
 

Attachments

Thank you for contacting Team Spybot via the Spybot Forum :)

Are you using the Free Edition or a Licensed Edition of Spybot?

By default, the scan should scan the C: Drive.

You can select different scan options in Licensed Editions to allow you to select other drives and folders etc.

Alternatively, you can try a file scan, and add the desired directories to the File Scan. However, the File Scan is not designed for scanning a very large amount of files at once so it could freeze when adding large amounts of files to the Scan Queue.

I have looked at your results and the threats that you mention, such as 7Zip, Windows Media Player, Paint etc, are all listed as very low level known as usage tracks which are small details left behind by most programs. These are not malicious but can be seen as a privacy concern for more privacy focused users.

Please let me know if you have any further questions about your results or further scans.

Thank you :)
 
RobBot said:
Thank you for contacting Team Spybot via the Spybot Forum :)

Are you using the Free Edition or a Licensed Edition of Spybot?

By default, the scan should scan the C: Drive.

You can select different scan options in Licensed Editions to allow you to select other drives and folders etc.

Alternatively, you can try a file scan, and add the desired directories to the File Scan. However, the File Scan is not designed for scanning a very large amount of files at once so it could freeze when adding large amounts of files to the Scan Queue.

I have looked at your results and the threats that you mention, such as 7Zip, Windows Media Player, Paint etc, are all listed as very low level known as usage tracks which are small details left behind by most programs. These are not malicious but can be seen as a privacy concern for more privacy focused users.

Please let me know if you have any further questions about your results or further scans.

Thank you :)
Click to expand...

Hi there,

No the free version, b/c if the software doesn't help me, there's no point in paying for it.

So I should or shouldn't delete what it found?

I ran the root kit thingy & it found way too much, & I don't know what to do there either. I don't even see a way to save it & send it to you.

I'm confused.

Thanks for getting back to me.
 
You must log in or register to reply here.
Back
Top