POP UPS WILL NOT QUIT, TRIED A TON OF ANTI-ADWARE and no luck PLEASE HELP

didn't happen on that reboot

i still got the bubble that pops up and says your firewall may be at risk but immediately i get an update that fixes it and when I click on the bubble, it says my firewall is ON and everything is normal. This never happened until I got this Trojan. The Application errors stopped this time though.
 
Watching Bears and Skins game now

NO POP UPS AT ALL. Thank you so much sir. Let me know when I can delete that file and fix those checked boxes please.
 
another question

Would you also let me know which of these anti-spyware programs i should keep and which i can uninstall and get rid of? I really don't want all of them.
 
What you can do is to go to Start> Control Panel> Security Center and on the left you will see an option for Change the way Security Center alerts me and take the checkmark out of Firewall.

It looks like you have Anti Virus software from Yahoo which is fine, you also have Spyware Doctor and AVG Anti Spyware, there fine also.

Here is a link to free tools and some tips to help keep you more secure.


Keep in mind if you install some of these programs. Only ONE Anti Virus and only ONE Firewall is recommended, more is overkill and can cause you problems. You can install all the Spyware programs I have listed without any problems. If you install Spyware Blaster, you can still install Spybot Search and Destroy but do not enable the TeaTimer in Spybot.
Click to expand...

Here are some free programs to install, all free and highly regarded by the fine people in the Malware Removal Community
  • Spybot Search and Destroy 1.5
    Check for Updates/ Immunize and run a Full System Scan on a regular basis. If you install Spyware Blaster ( Recommended ) then do not enable the TeaTimer in Spybot Search and Destroy.
  • Spyware Blaster It will prevent most spyware from ever being installed. No scan to run, just update about once a week and enable all protection.
  • Spyware Guard It offers realtime protection from spyware installation attempts, again, no scan to run, just install it and let it do its thing.
  • IE-Spyad
    IE-Spyad places over 6000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • Firefox 2.0.0.6 It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both.
  • Zone Alarm Here is a free Firewall from Zone Labs, I wouldn't access the internet without it.

Glad we could help, any more issues please post back.

Safe Surfn
Ken
 
should i download that zone alarm even though i already have a firewall built into SP2? Don't want to over kill like you said. I feel like i have a ton of anti virus stuff now and that i should get rid of some. Like should i delete that combofix now? It isn't listed in my add/remove programs list. Wasn't sure how to go about deleting it other than just dragging it to the recycle bin.
 
XPs firewall just blocks incoming threats and ZoneAlarm blocks them coming and going. If you install ZoneAlarm , during the installation it will turn off the Windows Firewall.

  • Go to Start > Run and copy and paste ComboFix /u into the box
  • Make sure there's a space between Combofix and /
  • Then hit enter.

This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.

Hope this helps
 
Go to Start > Run and copy and paste ComboFix /u into the box

ComboFix /u <-- Highlight this with your mouse, right click and select COPY


Then
Click on your Start Menu and then on RUN and when it opens Paste what you just copied in and click on OK
 
ok it is uninstalled....the way you stated how to do it was confusing me but i was just over thinking it....you are very thorough, but sometimes too much so.
 
We work with people from all over the world, some with language differences, some that are very computer savvy and some that are not. All the instructions are written so that generally most people can follow them. Some do and some others need a little extra help which we are always happy to provide. You did very well :bigthumb: I will bet my last dollar that you have learned quite a bit from this experience.

Any more questions or issues by all means please post back, thats why were here.

Ken :santa:
 
Yeah that is an understatement. I have learned a lot and I appreciate your assistance and I will pass the word along to friends that this is an excellent forum to go to for any computer problem. Thank you so much.
 
One other problem

Sometimes when I try to switch users over to my wife's windows user account, the screen freezes on the wallpaper and the mouse can move but all of the windows are gone. I can let it sit for hours this way and nothing. The screen saver won't kick on and it won't default out to the blue screen that lists all of the users like usual. This was something that happened before the trojan and after we fixed everything. Could this be a sign of a more serious problem or is it possible that the CPU is just over-heating or something?
 
Not sure whats causing it. I have never been a big fan of different user accounts. I know that before you switch to a different account its best to log of the current one before switching.

Here are some windows support sites that you can post to. We just do malware removal in this one. These windows guys can offer more assistance in this area.

Windows Tech Support Forums

Ken:p:
 
new problem

now just out of the blue my LCD monitor just randomly turned black and will not come back on. I know that probably isn't your area either but do you have any ideas on where i could go online to find a trusted forum that would help best. You all have been great on here so I figured I'd ask you for your trusted partners in monitor trouble shooting before I just go posting on some random forum.
 
What I would do is to switch out the monitor for known good one, even if you have to borrow a neighbors for 10 min. just to make sure its the monitor. If the new monitor works than your older monitor is bad, if the new monitor does not work than it could be either your Video card or even the drivers may be corrupt.

You can post in one of these forums as they deal with issues like this on a regular basis.

Windows Tech Support Forums

Good Luck,
Ken
 
old monitor works, new one doesn't

so i switched them and now i am stuck using this old clunker until i can get my LCD fixed. I am also trying to uninstall a lot of the anti-spyware programs you had me download b/c it takes up so much space. I got the AVG one uninstalled. I now have a Norton Firewall but I want to uninstall the Super Anti-Spyware one and when I try to in add and remove programs, it uninstalls it then won't delete the icon off of the desktop and when I re-boot the program is back. I don't like that one. What are some other ways of uninstalling the programs besides going to the add/remove programs in windows xp?
 
Hey,

Never had a problem uninstalling SAS before, you can try this, stop the service if its still running.

  • Go to Start> Run and type in services.msc then press Enter
  • Scroll down to Super Anti-Spyware
  • Double Click that service to open it.
  • Click on Stop Service.
  • Then change the Startup Type to Disabled.
  • OK your way out of the program.


Now try uninstalling it, you can drag the Icon to the trash if its still present.





ComboFix /u <-- Highlight this with your mouse and right click and select Copy
* Go to start > run and paste it in the field:
Then hit enter.
This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.



You drag Blacklight to the trash.

Hope this helps,
Ken
 
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