Possible infection.

[chayes001]

I'm working on my daughter-in-law's laptop that may have an infection. It's running Vista & I keep getting error messages. Researching these error messages online state the possibility of a Trojan or some other infection. Everytime I try to run a virus detection program ( Trend Micro online, Avira, Spybot, etc.) the screen goes white usually but will alternate with the Blue Screen of Death. Could I get some help determining if this laptop does have an infection before I go on to rule out a hardware problem?


Indidentally, I can only bring the laptop up in Safe Mode.

 

[Blade81]

Hi,

Let's see if you're able to grab a few logs.

Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds.scr to run the tool.

• When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt
• Save both reports to your desktop. Post them back to your topic.

Download GMER here by clicking download exe -button and then saving it your desktop:

• Double-click .exe that you downloaded
• Click rootkit-tab and then scan.
• Don't check
  Show All
  box while scanning in progress!
• When scanning is ready, click Copy.
• This copies log to clipboard
• Post log in your reply.

 

[chayes001]

Blade, Thanks for replying. Unfortunately the situation had deteriorated to the point that my daughters laptop would no longer boot to Safe mode. The last time I was able to get into Safe mode no security programs (MBAM, Spybot, Avira) would run. They would install but not run & all restore points and been deleted. Last night I was forced to format the hard drive and reinstall Vista. Right now I'm doing Update and will install Avira, Spybot, MBAM, Comodo Firewall, WinPatrol & Firefox. Hopefully these will keep her safer. Unless you have any other suggestions I think you can close this thread.

 

[Blade81]

Sorry to hear that the case ended to format. Still it was most likely right choice. What it comes to security programs listed there it sounds good :bigthumb:

Hopefully system will remain safe this time.