problem running antivirus
- Thread starter s3r3nity
- Start date
hi, sori for the delay...am having trouble to download the drcureit using the infected pc,so i wat i did is download it frm other pc and save it to my thumb drve.the problem is i cannot run the drcureit in the infected pc,when i double click it, the pc will hang up for a few seconds then thats all nothing happen. its like something is blocking it from running....what should i do i can't run it in safemode and in normal mode...i hope ther's still other way
Hi,
I was trying to get some scanner to run to prove there's a Sality file infector present in your system meaning reformat as only sensible solution.
Though you weren't able to get scanners to run there's enough evidence (like safe mode disabled + some signs in the log) to show that infection is present.
If your computer was used for online banking, has credit card information or other sensitive data on it, you should disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. You should change each password using a clean computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:
I DO NOT assume any responsibility for your attempt to repair this infection using any of the following tools. You do this at your own risk and against our advice.
These are links to Anti-virus vendors that offer free LiveCD or Rescue CD files that are used to boot from for repair of unbootable and damaged systems, rescue data, scan the system for virus infections. Burn it as an image to a disk to get a bootable CD. All (except Avira) are in the ISO Image file format. Avira uses an EXE that has built-in CD burning capability.
I was trying to get some scanner to run to prove there's a Sality file infector present in your system meaning reformat as only sensible solution.
Though you weren't able to get scanners to run there's enough evidence (like safe mode disabled + some signs in the log) to show that infection is present.
If your computer was used for online banking, has credit card information or other sensitive data on it, you should disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. You should change each password using a clean computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read:
- How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
- What Should I Do If I've Become A Victim Of Identity Theft?
- Identity Theft Victims Guide - What to do
- When should I re-format? How should I reinstall?
- Help: I Got Hacked. Now What Do I Do?
- Where to draw the line? When to recommend a format and reinstall?
I DO NOT assume any responsibility for your attempt to repair this infection using any of the following tools. You do this at your own risk and against our advice.
These are links to Anti-virus vendors that offer free LiveCD or Rescue CD files that are used to boot from for repair of unbootable and damaged systems, rescue data, scan the system for virus infections. Burn it as an image to a disk to get a bootable CD. All (except Avira) are in the ISO Image file format. Avira uses an EXE that has built-in CD burning capability.
- Avira AntiVir Rescue System - Avira's download page.
If you encounter problems running the Rescue Disk, you can get further assistance at the Avira Tools Support Forum. - Dr Web LiveCD. Be sure to print out and follow the instructions provided in the User Manual.
- F-Secure Rescue CD - Rescue CD 3.01 released.
Video: How to Remove Malware with F-Secure Rescue CD
If you encounter problems running the Rescue CD, you can get further assistance at the F-Secure Support Forum. - BitDefender LiveCD - Index of /rescue_cd
If you encounter problems running the Rescue CD, you can get further assistance at the BitDefender Support Forum. - Kaspersky RescueDisk - Index of /devbuilds/RescueDisk/
If you encounter problems running the RescueDisk, you can get further assistance at the Kaspersky Support Forum.
Since this issue appears to be resolved ... this Topic has been closed.
Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.
If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.
Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.
If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.