Problems with Pop ups and a strange window

Hi

Then you're clean!

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Looking over your log, it seems you don't have any evidence of a third party firewall.

As the term conveys, a firewall is an extra layer of security installed onto computers, which restricts access to systems from the outside world. Firewalls protect against hackers and malicious intruders. I want you to download a free firewall NOW from one of these excellent vendors:

1) ZoneAlarm
2) Agnitum
3) Sunbelt/Kerio
4) Comodo

If you are using the built-in Windows XP firewall, it is not recommended as it does not block outgoing connections. This means that any malware on your computer is free to "phone home" for more instructions. Simply put, Windows XP contains a mediocre firewall. This firewall is NO replacement for a dedicated software solution. Remember to use only one firewall at the same time.

  • Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and reenable system restore here:

    Windows XP System Restore Guide

Reenable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

See this link for a listing of some online & their stand-alone antivirus programs:

Virus, Spyware, and Malware Protection and Removal Resources


  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.

    This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:

    Instructions for - Spybot S & D and Ad-aware

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety

  • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
    Using Winpatrol to protect your computer from malicious software

Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean!
 
Hi Shaba!

Thanks for everthing! You helped me a lot.. :bigthumb:

I done everthing that you said me to do..
I installed zone alarm, but not the ZoneAlarm security Suite.

I have the AVG anti-virus, i know that is not a good one, but it is free =)

Now i will install the service pack 2 =)

Thanks**
 
Thanks Shaba!

Now, i tried to install windows xp service pack 2 and i couldn't.

Appear a window which said:

"the updates were unable to be installed".

I don't understand :sad:
 
Hi

I downloaded the service pack 2 and i tried to install but a message appeared

"the core system file (kernel) used to start this computer is not a microsoft windows file. the service pack will not be installed. for more information, see knowledge base article Q327101 at http://support.microsoft.com"
 
Hi

I tried to follow these steps, but i began in step 5 because i didn't know what was the program that customizes the startup graphics..

And it still not working :sad:
 
Hi

To access the Uninstall Manager you would do the following:

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.

You will now be presented with a screen similar to the one below:

uninstall-man.gif


5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here on your next reply.
 
hi

Ad-Aware SE Personal
Adobe Flash Player 9 ActiveX
Adobe Photoshop 7.0
Adobe Reader 7.0.9
Adobe Shockwave Player
Advanced System Optimizer 2.01.2
Alcatel SpeedTouch USB Software
ASUS Enhanced Display Driver
ATI - Utilitário de desinstalação de software
ATI Control Panel
ATI Display Driver
AudibleManager
AVG Anti-Spyware 7.5
AVG Anti-Virus 7.1
BSPlayer
BTuga Revolution
Compatibility Pack for Office system de 2007
Creative MediaSource 5
Creative Removable Disk Manager
Creative System Information
Creative WebCam NX Pro Driver (1.00.06.0512)
Creative ZEN V Series (R2)
DVD Decrypter (Remove Only)
eMule
Google Gmail Notifier
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Griffith 0.6.2
HijackThis 1.99.1
Kaspersky Online Scanner
K-Lite Codec Pack 2.79 Standard
Messenger Plus! Live
Microsoft .NET Framework 2.0
Microsoft Office Professional Edition 2003
Nero 6 Ultra Edition
Os Sims 2 Aberto para Negócios
Os Sims 2 Diversão em Família - Acessórios
Os Sims™ 2 Quatro Estações
Os Sims™ Histórias da Vida
Paint Shop Pro 7 ESD
Picasa 2
PowerDVD
QuickTime
Security Update for Microsoft .NET Framework 2.0 (KB917283)
Security Update for Microsoft .NET Framework 2.0 (KB922770)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 8 (KB911565)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905495)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913433)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924496)
Software para Impressoras EPSON
SoundMAX
Spybot - Search & Destroy 1.4
SpywareBlaster v3.5.1
The Sims 2
Update for Windows XP (KB835409)
Update for Windows XP (KB898461)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Windows Installer 3.1 (KB893803)
Windows Live Messenger
Windows Media Format Runtime
Windows Media Player 10
Windows Media Player 10 Hotfix - KB895316
Windows Media Player Hotfix [See Q828026 for more information]
Windows XP Hotfix - KB823182
Windows XP Hotfix - KB824105
Windows XP Hotfix - KB826939
Windows XP Hotfix - KB828035
Windows XP Hotfix - KB833407
Windows XP Hotfix - KB833987
Windows XP Hotfix - KB835732
Windows XP Hotfix - KB837001
Windows XP Hotfix - KB839645
Windows XP Hotfix - KB840374
Windows XP Hotfix - KB840987
Windows XP Hotfix - KB841356
Windows XP Hotfix - KB841533
Windows XP Hotfix - KB841873
Windows XP Hotfix - KB842773
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB873376
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB892944
Windows XP Hotfix - KB911567
Windows XP Hotfix - KB912812
Windows XP Hotfix - KB918439
Windows XP Hotfix - KB918899
Windows XP Hotfix - KB925486
WinPatrol
WinRAR archiver
ZENcast Organizer
ZoneAlarm
 
Hi

I see no graphic customization program there.

I think that you should contact Microsoft regarding that issue.
 
Since this issue appears resolved ... this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
 
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