Runtime error

I was wondering if anyone knows what to do with a "Runtime error 217 at 0045E980" constantly popping up? Spybot detects no issues but Microsoft help desk says I've got a virus. Thanks.
 
Runtime error 217

Hi, anyone out there knows what getting "Runtime error 217 at 0045E980" messages means? Microsoft help desk says it's a virus but Spybot doesn't detect anything. When browsing, I also keep needing to recover whatever web page I'm on. Thanks and appreciate any help.
 
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Hello Gary111,

Gary111 said:
Hi, anyone out there knows what getting "Runtime error 217 at 0045E980" messages means? Microsoft help desk says it's a virus .
Click to expand...

Any particular reason someone at a Microsoft help desk told you it's a virus, did you present logs for them to make that deduction?

Please see this post in the Microsoft Answers forum: http://answers.microsoft.com/en-us/...0045e980/0734c8ba-6a62-4efa-adc6-d6e40ff0f8f7

What is your operating system and please list all security software installed. :)

Best regards.
 
tashi said:
Hello Gary111,



Any particular reason someone at a Microsoft help desk told you it's a virus, did you present logs for them to make that deduction?

Please see this post in the Microsoft Answers forum: http://answers.microsoft.com/en-us/...0045e980/0734c8ba-6a62-4efa-adc6-d6e40ff0f8f7

What is your operating system and please list all security software installed. :)

Best regards.
Click to expand...

Thanks for answering! I got Microsofts answer from a Live Chat rep who wouldn't respond to what a runtime 217 error meant. Instead they asked for 100$ to resolve the issue. I in turn asked what personal information they needed and they immediately asked for my credit card number. I'm told that my computer is hi-jacked. I'm running windows 7 Home. Spybot home and Malbytes. I was also bombarded by pop ups (supposedly from Microsoft security essentials) to install the free version of Mcafee which I continually refused. I'm at a total loss as to what to do so any help would be appreciated.
 
Hello Gary111,

Gary111 said:
Thanks for answering! I got Microsofts answer from a Live Chat rep who wouldn't respond to what a runtime 217 error meant. Instead they asked for 100$ to resolve the issue. I in turn asked what personal information they needed and they immediately asked for my credit card number. I'm told that my computer is hi-jacked. I'm running windows 7 Home. Spybot home and Malbytes. I was also bombarded by pop ups (supposedly from Microsoft security essentials) to install the free version of Mcafee which I continually refused. I'm at a total loss as to what to do so any help would be appreciated.
Click to expand...

Sounds suspiciously like this: http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

Did this "Live Chat rep" contact you or did you contact Microsoft? Phone call or website?

I may re-direct you to our malware forum so someone can take a look at the system.

Kind regards.
 
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