smartresult.org hijack

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Hi josie869,

You're welcome, glad I was able to help. :bigthumb:

Please try this:

Flush the FireFox Cache
(these directions are specific to Firefox 19, if you have a different version the exact steps might be slightly different)
  • In Firefox, Options
  • Select Options
  • Select Privacy tab
  • Find the section that reads: You might want to clear your recent history or remove individual cookies
  • Select clear your recent history
  • Click the Details drop-down arrow
  • Make sure a check mark is placed in the following boxes:
    • Cookies
      [*]Cache
  • Next select the Time Range to Clear drop-down menu
  • Select Everything (this will only delete all the cookies and cache, and will save the other items not selected)
  • Click Clear Now
Reboot

Check to see if you still have the Facebook page issue, if so get a screenshot and post it in your next reply.
 
Hi Josie869,

Some of the recommended items listed in my instructions may restrict some of the functionality of some web sites similar as to what you are experiencing with Facebook. Not all the recommendations need to be followed if they degrade the use of your computer.

I believe that the NoScript add-on is the one causing the issue. Please try this:
  • Launch Firefox, click the Firefox drop-down arrow in the top left corner of the browser.
  • Select Add-ons, locate the NoScript add-on
  • Click the Options button
  • On the Whitelist tab, enter www.facebook.com or facebook.com
  • Click OK, Restart Firefox
See if that corrects the issue with Facebook

If you encounter this same issue on other pages please do the following:

In the bottom right hand corner of your web browser you will see an Options button if NoScript is blocking something on the page you are trying to view.
Click the Options button, and find the line that says to Allow the page and select it.
Once you have allowed a site, just click the "x" to hide the menu bar at the bottom of the page.
 
Hi josie869,

Let's go ahead and just disable NoScript.

Disable Extensions in Firefox
  • At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP), and then click Add-ons. The Add-ons Manager tab will open.
  • In the Add-ons Manager tab, select the Extensions or Appearance panel.
  • Select the add-on you wish to remove.
    • NoScript
  • Click the Disable button.
  • Click Restart now if it pops up. Your tabs will be saved and restored after the restart.
Any remaining issues?
 
Hi josie869,

Try each of these steps in order, checking the browser status after each step. If you complete a step and it corrects the issue, there is no need to complete the remainder of the steps.

= = = = = = = = = = = = = = = = = = = =

Update Firefox
  • At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP), and then click Options, Options (again).
  • On the Update tab, select the radio button next to Automatically install updates.
  • Select OK
- - - - - Next - - - - -

Disable Extensions in Firefox
  • At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP), and then click Add-ons. The Add-ons Manager tab will open.
  • In the Add-ons Manager tab, select the Extensions or Appearance panel.
  • Select all the add-on you to disable. (one at a time)
  • Click the Disable button.
  • Click Restart now if it pops up. Your tabs will be saved and restored after the restart.
- - - - - Next - - - - -

Reset Firefox to its default state
  1. At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu
    (on Windows XP, click the Help menu at the top of the Firefox window) and select Troubleshooting Information.
    restfirefox1.png


  2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.
    resetfirefox2.png


  3. To continue, click Reset Firefox in the confirmation window that opens.
  4. Firefox will close and be reset. When it's done, a window will list the information that was imported. Click Finish and Firefox will open.
- - - - - Next - - - - -

Show Hidden Files & Folders in Windows 7
  • To show hidden files, just click on the Organize button in any folder, and then select “Folder and Search Options” from the menu.
  • Click the View tab, and then you should select “Show hidden files and folders” in the list.
  • Then click OK.
- - - - - Next - - - - -

Remove Mozilla Firefox Completely:
  • Exit Firefox completely
  • Go to the Control Panel > > Programs and Features
  • Select Mozilla Firefox (all versions, one at a time) and click Uninstall
    • You may be prompted with and option to "Remove my Firefox personal data and customization". This will also remove your Firefox user profile data (bookmarks, passwords, cookies, extensions, preferences, etc.)
      DO NOT select this option if you want to keep your Firefox profile data and settings.
  • Delete the Firefox installation directory located here: C:\Program Files\Mozilla Firefox
  • Delete the Firefox folder that contains temporary data located here:
    • C:\Users\<username>\AppData\Local\Mozilla\Firefox
    • C:\Users\<username>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox (if it exists)
  • Remove the Mozilla Firefox desktop icon if it still is present.
Re-Hide Files and Folders

Reboot your computer to ensure changes have taken effect.
 
Hi josie869,

Glad we were able to get everything resolved. If there are no other issues, you are good to go. :bigthumb:
 
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.
 
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