smitfraud-c.generic

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Hello diane7

thank you so very much for your time and patience
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You are Very Welcome Diane :bigthumb:

I do have one question if you dont mind? System restore? I know I have seen this computer mention somewhere that there is to much room allocated for it...

hence lots of restore points. Isnt that where trojans and malware like to hide? Thank you!!!!!
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A very good question. Malware can (and quite often does) hide in system restore points. However, no infected points were detected when you ran your online scan. As for the points you have in place, those will be taken care of when you remove the tools we used to clean your machine (I'm not going to discuss the precise details on the open forum but there are things that happen behind the scenes when you uninstall the tools we used, which is why it is important to follow the directions exactly as they are described).

You have no infected restore points so there is nothing to worry about :)
 
That makes sense to me. I started on your last set of instructions and I cannot locate specifically the Spybot Recovery Folder.

Please empty your Spybot Recovery Folder

Some of the infections detected by the ESET Online Scan are located in your Spybot Recovery Folder.
To empty this folder, please do the following:
Open Spybot Search & Destroy, click on "Recovery", select "SmitfraudCgeneric.zip", then click on "purge selected items".
Close Spybot.
 
Hello diane7


I cannot locate specifically the Spybot Recovery Folder
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Lets try it manually:


  1. Please make all files and folders VISIBLE:

    • Close all open programs.
    • Click on the "Windows Orb" (bottom left hand corner of your screen).
    • Click on "Control Panel", and then on "Appearance and Personalization".
    • Under Folder Options, click on "Show hidden files and folders".
    • Remove the checkmark from the checkbox labeled "Hide extensions for known file types".
    • Remove the checkmark from the checkbox labeled "Hide protected operating system files (Recommended)".
    • Press the "Apply" button and then the "OK" button.
    • For more detail, please see here.

  2. Please search for the following files/folders

    • NOTE: DO NOT double click on ANY files in the next step!!!
    • Right-click your "Start" button and select "Explore".
    • Navigate to and delete the following files in bold.

    • C:\ProgramData\Spybot - Search & Destroy\Recovery\SmitfraudCgeneric.zip <=== Delete this file.

      C:\Users\All Users\Spybot - Search & Destroy\Recovery\SmitfraudCgeneric.zip <=== Delete this file.

    Once deleted, empty your recycle bin.
 
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